[SOLVED] been having problems with internet ( packet loss, high latency )

[drob2019]

hello,

i have been having internet issue for the better part of a year now and every time my ISP comes out ( suddenlink ) they say everything is working fine which its not. ive noticed that im having an insane amount of uncorrectable errors 72000 to be exact. when playing games such as COD MW, fortnite or rainbow 6, the packet loss is so high it is unplayable. any help would be greatly appreciated.

thanks!

my current set up is a Netgear C7000v2

1 Locked QAM256 19 669000000 Hz -0.1 dBmV 37.1 dB 1 0 2 Locked QAM256 1 555000000 Hz 1.7 dBmV 38.5 dB 403 24 3 Locked QAM256 2 561000000 Hz 1.4 dBmV 37.9 dB 90 4 4 Locked QAM256 3 567000000 Hz 1.8 dBmV 38.8 dB 27 9 5 Locked QAM256 23 693000000 Hz -2.5 dBmV 35.9 dB 41 0 6 Locked QAM256 5 579000000 Hz 1.9 dBmV 38.5 dB 22 0 7 Locked QAM256 6 585000000 Hz 2.3 dBmV 38.4 dB 25 0 8 Locked QAM256 7 591000000 Hz 1.8 dBmV 38.3 dB 20 0 9 Locked QAM256 8 597000000 Hz 1.7 dBmV 38.2 dB 29 0 10 Locked QAM256 15 639000000 Hz 1.8 dBmV 38 dB 18 0 11 Locked QAM256 16 645000000 Hz 1.8 dBmV 38.2 dB 39 0 12 Locked QAM256 25 705000000 Hz -3.4 dBmV 35.5 dB 46 0 13 Locked QAM256 12 621000000 Hz 2 dBmV 38.4 dB 49 0 14 Locked QAM256 22 687000000 Hz -1.7 dBmV 36.4 dB 13 0 15 Locked QAM256 18 663000000 Hz 0.3 dBmV 37.3 dB 60 0 16 Locked QAM256 20 675000000 Hz -0.4 dBmV 36.4 dB 11 0 17 Locked QAM256 24 699000000 Hz -3.7 dBmV 35.4 dB 1 0 18 Locked QAM256 26 711000000 Hz -4.1 dBmV 35.3 dB 0 0 19 Locked QAM256 27 717000000 Hz -3.5 dBmV 35.7 dB 7 0 20 Locked QAM256 28 723000000 Hz -3.7 dBmV 35.3 dB 1 0 21 Locked QAM256 29 729000000 Hz -3.2 dBmV 35.9 dB 0 0 22 Locked QAM256 30 735000000 Hz -3.3 dBmV 35.8 dB 0 0 23 Locked QAM256 31 741000000 Hz -4.3 dBmV 35.1 dB 85709 71518 24 Locked QAM256 32 747000000 Hz -5.1 dBmV 34.4 dB 746 0

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 35500000 Hz 36.7 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 28700000 Hz 34.3 dBmV 3 Locked ATDMA 3 2560 Ksym/sec 23500000 Hz 33.3 dBmV 4 Locked ATDMA 4 2560 Ksym/sec 20000000 Hz 33.5 dBmV

 

[bill001g]

Those number are actually very low number of errors. It really depends on how long the modem has been on. It is not real clear how often these reset it seems to be a bit different between models of modem. Even reboot only sometimes clears them. The ISP also clears them from time to time it seems.

I strongly suspect that if you were to check say 5 minutes later you would not see the numbers change or it would be a very tiny change.

You can not really do anything about this. It just means there is some form of interference on that frequency someplace between you and the ISP office. Could be any cable any place in your neighborhood.

This also is not the cause of delays. Delays are caused by data being held in a buffer in some device. Problems with cabling you only see loss.

You need to do more extensive testing. Loss is generally easier to get fixed because it is generally some form of error. Delays are many times caused by over utilization of some connection causing equipment to buffer data.

Pretty standard first steps. Run a tracert to some ip like 8.8.8.8. It likely will not show anything real interesting unless you are very lucky. The goal is to get the IP addresses in the path.

You now run constant ping to the IP trying to find the hop that is the cuase. Problems in hop 1 are generally your router. Hop 2 should be the connection to the ISP. This is where if you actually had lots of unrecoverable packets you would see loss. High ping times on this hop are generally caused by you over using the bandwidth you have purchased. Since most people have over 100mbps cable connections this is not as common.