The top laptop makers are as follows:
o IBM
o Compaq
o Toshiba, Nec & HP
Now, you'll notice that Dell is not on this list...and it is all in how you set your requirements. The above list is for **global** delievery, support, and availability. It also leans heavily to the requirements of global corporations (can Corporation XYZ have a single global SKU which defines a product that any of my global offices can get from any global distribution center?). IBM & Compaq have great global product lines, great global service centers, and great global availability. The IBM (corporate level) laptop products tend to be about 5% more expensive in purchasing, but ~40% less expensive to support, and have a 1+ life expectancy over the Compaqs (4-years vs. 2 1/2 to 3 years). That is why IBM is the global leader in notebooks on the market, while Compaq is #2. Toshiba, NEC, and HP make great products, but their global prowness is limited. If Dell would expand their global network operations they would give Compaq a serious run for their money...
Taking in the full local picture....product features, cost, support, reliability, and usage-life (how before the product needs to be replaced) for a consumer level, the list changes:
o Dell
o Compaq
o Apple
o IBM
o Toshiba, NEC, & HP
o Sony
The consumer market is a different ballgame...you are focused on localized product, support, and availability. This brings Dell, Apple, & Sony into the product mix and makes the field tougher to choose from.
Dell, Compaq, & IBM are all very similiar in their support services. They all have a strong infrastructure for both online and in-person support options, including on-site repairs. (Anyone who has used IBM's EasyServe process knows that it lives up to the name.) Drivers for many operating systems are supported (Win9x, WinNT, Win2K, Linux, etc.), and they are supported well beyond when the product is discontinued (3+ years)...which is a key when making a decision since you'll want to know how long you have before you are forced to replace the laptop. (I'd much rather be forced to replace my laptop because I'm annoyed with its low performance then because my OS is no longer supported!)
Reliability is an issue...and the Dell's and IBM's come out on top there. Compaq makes an awesome server line, and a really good desktop product, but their laptops, well, IMHO, suck. There has been too many hardware issues with the Compaq line over the past several years...which explains why they are 40% more expensive to support than the IBM products.
The Toshiba, HP, NEC, and Sony products are nice, but seems to be a hit-or-miss with a particular product line. The Toshiba's have a great screen, but (tend to) have a really weird keyboard layout. HP & Sony tend to try different ideas for packaging (pushing the ultra-light envelope) but it ends up being a personal preference for this line. NEC is like the Buick car line...consistently average with not much radical designs to upset their followers.
Finally, the Apple products. Awesome products if you are a Mac OS user/fan. If you are looking for a personal machine, these are well worth the look. Great reliability and not a bad price for the performance. Initial reaction by people is that "my applications are not available for the Max"...but think about it, what do you use personally? documents & spreadsheets (Microsoft Office 10 for the Mac), email (Eudora for the Mac), internet (IE for the Mac), tax & finances (Intuit Quicken & TurboTax for the Mac), image and graphics (complete Adobe suite for the Mac). Three things stop the Apple product from being considered: 1) having to connect to a company network, 2) not familiar with the Mac OS so scared to step away from the comforts of the Microsoft OS, and 3) must actually purchase software instead of "leveraging" from various sources.
Boiling it all down, I would consider the following:
1) Dell
2) IBM
3) Apple
Dell is probably the less expensive, Apple is probably the quickest, and IBM will probably have the longest life.
Me? I purchased an IBM ThinkPad 4-years ago, and it is still kicking strong. It is has more hardware features than my friend's brand new Sony Vaio, it is behaving better (more stable & amazingly even quicker when my 233Mhz Pentium MMX is faster than his 500MHz Celeron) than his Sony, and I have not had any support problems with IBM. Four years ago, IBM had the best mix of hardware, but the price sucked...but I figured that if I am going to use it everyday, it was worth paying for a screen that was easy on the eyes, a keyboard that was enjoyable to use, and reliability that I need to have. I have never regretted the investment, and will seriously consider an IBM again. (Though I'll give the Dell's a major look when the time comes...)
That is my pocket change...
Mike