Bios can't detect ssd

[Lonely0123]

Hi I bought a new sandisk 120 gig ssd. My problem is if i plug it in and start the pc when boot up i get this message : port 1(doing that in all of the ports) restart port error. I'm not seeing the ssd in the bios but i can see both of my hdds. I tried 3 cable too one is working for sure. Bios is in AHCI mode. I tried to put the ssd in another pc and it recognized it. What is the problem, what should I do? Thanks!

 

[Reepime]

If it worked in another computer but not yours and you've already tried a cable you know is good, I'd assume a bad MoBo port or a bad power connector.

 

[Lonely0123]

I think the port is ok. Otherwise it could't recognize both of my hdds. Tried both power connectors too...

 

[Reepime]

So you plugged the SSD into a port that one of your existing HDDs were in previously?

What model SSD and MB do you have?

 

[Lonely0123]

Sandisk ssd plus the 120 gig one and the mo is msi ms-7502

 

[Reepime]

Even though the new drive is SATA III and the MoBo is SATA II, it should still be compatible (wanted to double check).
https://kb.sandisk.com/app/answers/detail/a_id/8142/~/difference-between-sata-i%2C-sata-ii-and-sata-iii

The only thing I can think of is if, for whatever reason, it's not detecting it as AHCI. If you try switching the motherboard to IDE/Legacy, does it detect the SSD (It probably will stop seeing the HHDs but they'll be fine once you switch back to AHCI)?

 

[Reepime]

Here's a post of someone who was having a similar problem. They ultimately gave up, unfortunately:
http://www.tomshardware.com/forum/293586-32-mode

 

[Lonely0123]

Turned to ide mode and put in win 10 install cd somehow the installer sees the ssd with 118.xy gb. I started the install but we will see. Keep in mind its in IDE mode! Is it gonna work now?

 

[Reepime]

It seems there's an incompatibility with your motherboard (seeing it as IDE only) and the SSD. For whatever reason, the motherboard cannot see the SSD in AHCI mode. You could try updating the BIOS (if there's an update) but to use the SSD in AHCI mode, you'd probably have to upgrade the motherboard.

 

[Lonely0123]

I'll look after the bios update but can i use the ssd in ide mode?

 

[Reepime]

Yes, you can use it in IDE mode, but your other HDDs may or may not be detected in IDE mode as they've been set up in AHCI mode. Personally, I've never switched between the 2, so I can't speak out of experience. I will post this thread that seems like it may be relevant for you:

http://www.tomshardware.com/forum/269592-32-switch-ahci-format-install