BIOS Shows 16gb Ram, But Only 8gb Usable?

[LoneWolfie]

Alrighty, So, Ive Looked All Over The Forums And Couldnt Fix my Problem. I have A Completely New Build, And In Bios Its Saying That Theres 2x 8gb in The Slots. But, Only 8192 usable. Ive Tried Resetting Bios, Updating, All That. Ive Switched The Ram Around, And They Both Work.
http://prntscr.com/htejom
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SPECS:
Motherboard: ASUS z170-E

Processor: Intel i7-7700K

Ram: Ballistix Sport LT 2x8GB

Operating system: Windows 10 Pro

Graphics Card: EVGA GeForce GTX 1050 SSC

https://gyazo.com/97f6cfb05b698521fbc9fc69bc927f7d

 

[jankerson]

One of you ram sticks is bad.

Remove one and check to see if it's good in Windows, if so switch it out wit the other one and see what happens.

Or you can run Memory Test.

 

[LoneWolfie]

Well, They Both Seem To Work Individually. And Would You Recommend A Certain Memory Test?

 

[jankerson]

Well, They Both Seem To Work Individually. And Would You Recommend A Certain Memory Test?

https://www.memtest86.com/

 

[LoneWolfie]

MemTest showed No errors. Any other suggestions?

 

[jankerson]

Put the ram in slots a1 and b1.

 

[LoneWolfie]

Already tried that, computer refuses to boot if its not in A1 and A2

 

[jankerson]

Already tried that, computer refuses to boot if its not in A1 and A2

The ram has to be installed in different channels.

Either A1 and B1 or A2 and B2.

If it doesn't work then you need a new MB.

You did buy the ram in a Dual channel kit right, not separate.

 

[Calvin7]

That could be caused by buying modules that are sold as singles instead of a kit of two. I wouldn't know what memory you have with such a vague description. (Ballistix Sport LT 2x8GB)

 

[jankerson]

That could be caused by buying modules that are sold as singles instead of a kit of two. I wouldn't know what memory you have with such a vague description. (Ballistix Sport LT 2x8GB)

What I was thinking too, why I asked to be sure.

 

[LoneWolfie]

Here's the exact ram I Purchased https://www.amazon.com/dp/B00UFF7Y4A/ref

 

[jankerson]

Here's the exact ram I Purchased https://www.amazon.com/dp/B00UFF7Y4A/ref

I recommend contacting Crucial support and RMA the memory.

Obviously not a matched set.

 

[LoneWolfie]

Alright, I will. Also. When I put the ram is in A1/B1, the cpu light comes on and stays on, which in the owners manual, it says "if an error is found, the critical components LED stays lit up until the problem is solved". Only happens in when the ram is in those two slots.

 

[jankerson]

Alright, I will. Also. When I put the ram is in A1/B1, the cpu light comes on and stays on, which in the owners manual, it says "if an error is found, the critical components LED stays lit up until the problem is solved". Only happens in when the ram is in those two slots.

What about A2 and B2?

 

[LoneWolfie]

No lights turn on, but computer doesn't boot up.

 

[jankerson]

No lights turn on, but computer doesn't boot up.

Either the MB or the RAM.

If I was to guess at this point I would say the MB is the issue here.

Since both ram sticks do work.

Since it's new do a return on the MB etc and get a new one.

 

[LoneWolfie]

Okay will do. Thank you for your help!