I bought a Lenovo laptop which stopped responding after two weeks. Since it is still under warranty, Lenovo told me to bring to Best Buy and that Geek Squad will diagnose and fix the problem. they sent to their Repair Center in KY and after a week, they said that they replaced the motherboard but that they are waiting for Microsoft to disable the bitlocker encryption I put on the hard drive. Two questions: 1) Will Microsoft help Geek Squad disable the bitlocker encryption on my drive? 2) If they replaced the motherboard and see that the computer works and boot in windows, why do they need my drive to be decrypted before they return it to me?