Question Black screen (minidumps provided) please help

[Bandit9393]

Hi so I built a new pc not too long ago, everything was working fine until I updated my drivers a few days ago and now on certain games like cs2 and valorant are the main ones, around 2 mins into the actual game my screen goes black, I am still able to hear people talking through my headset but my monitor does not turn back on even if i replug it into my gpu, it only happens sometimes and I can't figure out what the cause is. I was just watching yt and had vscode open for 3 hours and it did not black screen but I launch in a valorant game and within the 2nd round I black screen, another indicator is that when i try and open settings > display > graphics settings on windows it immediately crashes (the gui, not my pc), my gpu is performing well in terms of fps but it's been doing that all day today, it just started today after updating my drivers last night, i was able to play terraria fine with no black screen.
I have a 4080 super for reference. Graphics settings crashing only happens sometimes. It is not currently happening and I was able to play an entire game without a black screen but it happens like every 3 games out of 4.

 

[Lutfij]

Welcome to the forums, newcomer!
We're going to need a little more info. When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

everything was working fine until I updated my drivers a few days
Can you walk us through how you did so?

 

[Bandit9393]

Welcome to the forums, newcomer!
We're going to need a little more info. When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

everything was working fine until I updated my drivers a few days
Can you walk us through how you did so?

CPU: Ryzen 7 7800x3d
CPU cooler: thermalright Phantom spirit 120 rgb
Motherboard: ASUS ROG STRIX B650-A GAMING WIFI 6E AM5
Ram: G.Skill Flare X5 Series 32GB (2 x 16GB) DDR5-6000
SSD/HDD: Samsung 990 PRO 2TB Samsung V NAND 3-bit MLC PCIe Gen 4 x4 NVMe M.2 Internal SSD
GPU: ASUS NVIDIA GeForce RTX 4080 Super TUF Gaming RGB Overclocked
PSU: ASUS STRIX 1000W 80+G ATX3 PSU (It is only around 13 days old)
Chassis: Lian li O11 dynamic evo
OS: Windows 11 Pro
Monitor: Asus VG249 144Hz monitor
I updated my drivers through the geforce experience app. On armoury crate it stays my AMD graphics driver is outdated, I'm going to update it and see if it helps.
msinfo32 shows my SMBIOS version is 3.6 if that means anything.
I am currently playing terraria with plenty of tabs open and also have valorant open and it seems to be fine, going to settings > display > graphics setting is not crashing, usually when this is crashing it is a sign that if I load into a cs2 or valorant game I will black screen. My temps during a val game where I do not black screen seem fine, with my cpu peaking at 75 degrees and gpu peaking at 59 degrees.
Let me know if you need anything else, thank you!

 

[Lutfij]

msinfo32 shows my SMBIOS version is 3.6 if that means anything
The easiest way is to go into BIOS to look up the motherboard's BIOS version but you can use CPU-Z, listed under Mainboard's tab.

I updated my drivers through the geforce experience app. On armoury crate it stays my AMD graphics driver is outdated, I'm going to update it and see if it helps.
Use DDU to remove all GPU drivers(Intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver source from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.
^ that should alleviate your issue if the drivers were at fault.

 

[Bandit9393]

msinfo32 shows my SMBIOS version is 3.6 if that means anything
The easiest way is to go into BIOS to look up the motherboard's BIOS version but you can use CPU-Z, listed under Mainboard's tab.

I updated my drivers through the geforce experience app. On armoury crate it stays my AMD graphics driver is outdated, I'm going to update it and see if it helps.
Use DDU to remove all GPU drivers(Intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver source from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.
^ that should alleviate your issue if the drivers were at fault.

Alright thank you! after updating my amd graphics driver and launching I was able to play a game of valorant with no issue and display settings is not crashing, if I encounter it again I will do what you said above, thank you. Do you think it is possible for it to be an issue with the actual hardware itself if the issue only started after updating my drivers and my temps and performance are fine?

 

[Bandit9393]

msinfo32 shows my SMBIOS version is 3.6 if that means anything
The easiest way is to go into BIOS to look up the motherboard's BIOS version but you can use CPU-Z, listed under Mainboard's tab.

I updated my drivers through the geforce experience app. On armoury crate it stays my AMD graphics driver is outdated, I'm going to update it and see if it helps.
Use DDU to remove all GPU drivers(Intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver source from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.
^ that should alleviate your issue if the drivers were at fault.

Hey so I did continue black screening so I decided to do what you said and I was able to play a few games without black screening, the one thing is though that my GPU was at 99% usage during the more heavier games. Is this normal? I did not black screen or stutter and my GPU was not getting too hot, sitting at 57-60 degrees. This only happened during more intensive games and when I played Valorant my GPU was at very little usage so it was fine then.

 

[Bandit9393]

msinfo32 shows my SMBIOS version is 3.6 if that means anything
The easiest way is to go into BIOS to look up the motherboard's BIOS version but you can use CPU-Z, listed under Mainboard's tab.

I updated my drivers through the geforce experience app. On armoury crate it stays my AMD graphics driver is outdated, I'm going to update it and see if it helps.
Use DDU to remove all GPU drivers(Intel, AMD and Nvidia) in Safe Mode, then manually install the latest GPU driver source from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.
^ that should alleviate your issue if the drivers were at fault.

Sorry for so many replies but I ended up using DDU to do what you said and I woke up today and ended up black screening while playing a game of Valorant, do you have any idea what it can be?

 

[Bandit9393]

Sorry for spamming my own thread but it happened again and I tried turning off the integrated graphics in my CPU incase they were conflicting, this time after it black screened I waited to see what would happen. After around 1 minute my computer restarted, before this point I was still able to hear audio as I was clicking my keybind to unmute in discord and heard the sound, then at a certain point it stopped and the computer restarted shortly after. Event viewer showed a few things such as: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133, The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.,
There are a few more messages but I don't know if they are of importance, if anyone can help please let me know as this PC is relatively new and I can still return parts at micro center if needed
I will provide anymore info that is needed

 

[Bandit9393]

Update:
I rolled back to the previous NVIDIA driver as well as had a bios update, I was able to play a few games being just fine then I ran PCMark and walked away and come back to my pc having rebooted and reliability monitor showing this. As well as this error code:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xffff864301ff0008, 0x0000000000000002, 0x0000000000000000, 0xfffff805bb789471). A dump was saved in: C:\WINDOWS\Minidump\111624-10468-01.dmp. Report Id: a6c6409c-8e12-4d65-9710-7edf987b1244.
Any help please? :c I saw someone on microsofts help page get the same error and get suggested that their minidump says that the Vanguard anti-cheat is causing the issue. I have Vanguard anti-cheat installed for Valorant, should I uninstall and try that?

https://imgur.com/a/ms13Hiu

View: https://imgur.com/a/ms13Hiu

 

[Bandit9393]

Here is a download to my minidumps, I've tried uninstalling vanguard and I havent gotten any issues yet but can anyone take a look at my minidump files and see what the issue could be? I would really appreciate it.

 

[chillhouse1]

check power supply unit is working properly. If your graphics card is faulty, it could be causing the black screen. Change Your Monitor's Response Time If your monitor's response time is set too high, it could be causing the screen to go black.

 

[tmcodes]

Hey!

So, I'm having the EXACT same issue. I haven't changed anything, component-wise, for at-minimum a year. Things have been running quite well until the last two weeks or so when I ran into the issue listed above.

Something that I've found interesting is that when my screen goes black, for a short bit, I can still take full-screen screenshots. All of which are also completely black.

I've run through all of the usual suspects to debug this and still have nothing to directly point.

CPU: Intel i9 10900K
CPU cooler: EKWB AIO (unsure of the actual model)
Motherboard: ROG MAXIMUS XII HERO (WI-FI)
Ram: 32GB G.SKILL Trident Z DDR4
SSD/HDD:
INTEL SSDPEKKW256G7 - Windows Drive
Samsung SSD 980 1TB - Games Drive 1
Samsung SSD 980 1TB - Games Drive 2
GPU: EVGA RTX 3080
PSU: Unsure, but high-wattage and and roughly three years old
Chassis: Yuel Beast Designs Lithium
OS: Windows 11 Pro 64bit
Monitor: Samsung 49" Odyssey G9
BIOS Version/Date : American Megatrends Inc. 3001, 2/16/2024 (Latest)

 

[Bandit9393]

Hey!

So, I'm having the EXACT same issue. I haven't changed anything, component-wise, for at-minimum a year. Things have been running quite well until the last two weeks or so when I ran into the issue listed above.

Something that I've found interesting is that when my screen goes black, for a short bit, I can still take full-screen screenshots. All of which are also completely black.

I've run through all of the usual suspects to debug this and still have nothing to directly point.

CPU: Intel i9 10900K
CPU cooler: EKWB AIO (unsure of the actual model)
Motherboard: ROG MAXIMUS XII HERO (WI-FI)
Ram: 32GB G.SKILL Trident Z DDR4
SSD/HDD:
INTEL SSDPEKKW256G7 - Windows Drive
Samsung SSD 980 1TB - Games Drive 1
Samsung SSD 980 1TB - Games Drive 2
GPU: EVGA RTX 3080
PSU: Unsure, but high-wattage and and roughly three years old
Chassis: Yuel Beast Designs Lithium
OS: Windows 11 Pro 64bit
Monitor: Samsung 49" Odyssey G9
BIOS Version/Date : American Megatrends Inc. 3001, 2/16/2024 (Latest)

Do you have Riot Vanguard installed? This issue stopped for me once I uninstalled Riot Vanguard. It's only been a day and a half but usually I would have gotten a BSOD by now.

 

[tmcodes]

I don't. I jumped the gun and I'm going to swap out my PSU this evening.

 

[tmcodes]

An interesting call out, per your point about Riot Vanguard, it that I ran a GPU benchmark the other day and nothing crashed. Boot up a game like Call of Duty (via Battle.net) or Ready or Not (via Steam) and they both eventually crash. Usually pretty early.