Hi:
The above occurred earlier this evening on my laptop.
I did create a system restore point BEFORE installing the updates, but as I have nothing but a black screen I can't get to System Restore!
By keying-in F8 whilst booting-up I can get into Advanced Options / Troubleshoot & then System Restore. But then I get an error box: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an OS, and then select System Restore". That just takes me back to the Troubleshoot option. If I restart the computer I just get a black screen anyway.
If instead of System Restore I go into System Repair, it does a "diagnosis" and then tells me it can't repair the PC & directs me back to Advanced Options / Troubleshoot.
If I try Uninstall Updates / Quality Update, it just takes me back to the Troubleshoot option. If I try Uninstall Feature Updates instead, it says it cannot uninstall then suggests Troubleshoot / Reset PC, but I can't see a Reset option.
I haven't tried any other Options (UEFI Firmware / Cmd prompt, etc), as I am not familiar with them and don't want to make the problem worse.
So I know what the problem is - it's the Windows Updates I installed, of which there were 2, possibly "drivers". How can I uninstall them? When the laptop boots up (which it does, making the usual booting-up "noise"), instead of the PIN screen appearing, I'm faced with a black screen, with no way of getting to the system restore point.
The black screen occurred AFTER I had downloaded the updates. Looking back now on the Updates page on the laptop I am using to type this, I see that it was an Optional update - "Driver Updates(1) - Intel Corporation - Bluetooth - 23.70.0.2." I left it 5 mins or so after it restarted.
Can you assist?
The above occurred earlier this evening on my laptop.
I did create a system restore point BEFORE installing the updates, but as I have nothing but a black screen I can't get to System Restore!
By keying-in F8 whilst booting-up I can get into Advanced Options / Troubleshoot & then System Restore. But then I get an error box: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an OS, and then select System Restore". That just takes me back to the Troubleshoot option. If I restart the computer I just get a black screen anyway.
If instead of System Restore I go into System Repair, it does a "diagnosis" and then tells me it can't repair the PC & directs me back to Advanced Options / Troubleshoot.
If I try Uninstall Updates / Quality Update, it just takes me back to the Troubleshoot option. If I try Uninstall Feature Updates instead, it says it cannot uninstall then suggests Troubleshoot / Reset PC, but I can't see a Reset option.
I haven't tried any other Options (UEFI Firmware / Cmd prompt, etc), as I am not familiar with them and don't want to make the problem worse.
So I know what the problem is - it's the Windows Updates I installed, of which there were 2, possibly "drivers". How can I uninstall them? When the laptop boots up (which it does, making the usual booting-up "noise"), instead of the PIN screen appearing, I'm faced with a black screen, with no way of getting to the system restore point.
The black screen occurred AFTER I had downloaded the updates. Looking back now on the Updates page on the laptop I am using to type this, I see that it was an Optional update - "Driver Updates(1) - Intel Corporation - Bluetooth - 23.70.0.2." I left it 5 mins or so after it restarted.
Can you assist?