Question Black Screen on a new build (Please help. I am a beginner here)

[MrMaggie]

Hi Everyone,

Issue - After gaming (Destiny 2) for 2-15 minutes I see a black screen. PC does restart again but a black screen exists. I have to
force a shutdown through the power button. PC does run smoothly otherwise while browsing and watching YouTube and OTT. (Havent installed other software or games to use as I ran into the black screen on Destiny 2 for testing)


Build my first PC 2 days ago. I stress-tested GPU, CPU, and RAM through Furmark and Memtest86. All tests were completed successfully (0 errors).
All drivers are updated, and BIOS Updated as well.
Checked my event log for errors and found out below critical errors just when the system blackout -

System Log -
1) Error - Event 162, volmgr - Dump file generation succeded.
2) Critical - Event 41, Kernel-Power - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
3) Error - Event 1001, BugCheck - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80372c69be0, 0xffff960d018dd580, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\022525-8812-01.dmp. Report Id: 41ec73eb-fed2-4f3b-95e3-f89308a7efc5.
4) Error - Event 6008, EventLog - The previous system shutdown at 1:49:46 AM on ‎2/‎25/‎2025 was unexpected.

Please let me know which log report will help to resolve this issue and thank you so much in advance for the help

Hardware:

• CPU: AMD Ryzen 7600
• RAM: GSkill Ripjaws S5 32Gb (16Gbx2) Ddr5 6000MHz
• Mainboard: MSI B650M GAMING PLUS WIFI DDR5 MOTHERBOARD
• PSU: MSI MAG A750GL PCIE5 ATX 3.0 80 Plus Gold Modular PSU
• Tower: Antec C5 ARGB (ATX) Mid Tower Cabinet
• GPU: ASROCK AMD RADEON RX7800XT 16GB CHALLENGER OC GRAPHIC CARD
• SSD: Crucial P3 Plus 1TB PCIe 4.0 NVMe M.2 SSD × 1

 

[JayGau]

I got a similar problem a few weeks ago after I installed a new 64 GB (2x32 GB) RAM kit. I mistakenly bought a kit optimized for XMP but I'm using it in a AM5 system. XMP runs at 1.35v while expo generally works at 1.4v. I changed the voltage to 1.4 and the problem never happened again. Do you have expo enabled? If yes what is the RAM voltage?

If it's not the RAM, it could be a simple bug with the AMD driver and Destiny 2. You should try other games to see if it only happens for one game.

You said all the drivers are up to date, but did you also install the chipset driver? A BIOS update could also help to improve stability. And what about your temperatures (GPU and CPU)?

 

[MrMaggie]

I got a similar problem a few weeks ago after I installed a new 64 GB (2x32 GB) RAM kit. I mistakenly bought a kit optimized for XMP but I'm using it in a AM5 system. XMP runs at 1.35v while expo generally works at 1.4v. I changed the voltage to 1.4 and the problem never happened again. Do you have expo enabled? If yes what is the RAM voltage?

If it's not the RAM, it could be a simple bug with the AMD driver and Destiny 2. You should try other games to see if it only happens for one game.

You said all the drivers are up to date, but did you also install the chipset driver? A BIOS update could also help to improve stability. And what about your temperatures (GPU and CPU)?

Hi Jay,
I have updated the BIOS just now.
Expo - Disabled
RAM Voltage - 1.1

Should I change the RAM voltage to 1.4?

 

[JayGau]

Hi Jay,
I have updated the BIOS just now.
Expo - Disabled
RAM Voltage - 1.1

Should I change the RAM voltage to 1.4?

At default settings it's normal that the DRAM voltage is low since it sets the RAM to low frequency. Enable expo and check what the voltage is. If it gets set to 1.35v then you likely have a XMP kit. If it's the case just change it to 1.4v.

 

[MrMaggie]

At default settings it's normal that the DRAM voltage is low since it sets the RAM to low frequency. Enable expo and check what the voltage is. If it gets set to 1.35v then you likely have a XMP kit. If it's the case just change it to 1.4v.

I enabled the Expo, voltage was set to 1.35v. As suggested I changed it to 1.4v. System does not boot now. Yellow and Red light on motherboard.

Tried to reset the CMOS but still system does not boot.

What should I do now?

 

[JayGau]

Resetting the CMOS should put back all the settings to default and disable expo. Are you sure you did properly? Turn off the PSU, remove the battery and try to short the (battery)connectors with a screw driver for a few seconds.

Any DDR5 RAM sticks can be safely run at 1.4, it's not even close to their limit. However, when you change settings like this the boards might have to train for a few minutes before booting. If it really doesn't boot after CMOS reset, make sure all the power cables are well plugged in to the motherboard, try to remove one of the ram sticks and power on the computer. If it does the same, switch with the other stick.

I would be extremely surprised if setting the voltage to 1.4v broke something. Like I said it's well within the safe range.