Question Black screen RDP and then stuck at configuring remote session

[whatever61]

This is my last attempt to resolve the issue, before I throw this server out of the window.

This problem is absolutely random and Event viewer is absolutely useless, so as Google results for this case.

I am connecting to my PC via RDP constantly from different computers.
The PC is running on W10 Enterprise 1909. All updated and all updated drivers.

All was working great, till recently it started not to connect from certain computers and to be stuck at "Configuring remote session"
After changing the RDP port to 37879 the problem was resolved, but now very frequently when connecting it will come to a black screen.
Afterwards when trying to connect again it will just be stuck at "Configuring remote session" from any PC.

The PC will be stuck completely, also when trying to access it physically. Restart helps. Then this happens again, absolutely randomly.
Happened also that the connection froze and when trying to reconnect it would come to a black screen and then same issue again..

Please help, give me any direction what to check..

Thanks in advance!

 

[SamirD]

First of all, don't throw it out the window. It's good hardware with some bad software stuff going on.

I use RDP extensively (even using it right now). A lot of times when I get such stuck messages is because something is going on with the host system.

With windows constantly updating itself, it can also break itself. I believe this may be the root cause of whatever problem you're having.

Trying using vnc and see if you have any issues. I know vnc isn't as seamless as rdp and isn't the same, but if you experience a crash with vnc, it is something on the pc that is running irrespective of rdp.

I have also found that I can 'mess up' a host system pretty easily by disconnecting and reconnecting a lot of rdp sessions. Sometimes it is best to leave the session running and let a new session 'take over' an existing one instead. Or the opposite may be true where it is best to disconnect from the session, wait enough time for the system to prepare for another login and then login from another system.

 

[whatever61]

First of all, don't throw it out the window. It's good hardware with some bad software stuff going on.

I use RDP extensively (even using it right now). A lot of times when I get such stuck messages is because something is going on with the host system.

With windows constantly updating itself, it can also break itself. I believe this may be the root cause of whatever problem you're having.

Trying using vnc and see if you have any issues. I know vnc isn't as seamless as rdp and isn't the same, but if you experience a crash with vnc, it is something on the pc that is running irrespective of rdp.

I have also found that I can 'mess up' a host system pretty easily by disconnecting and reconnecting a lot of rdp sessions. Sometimes it is best to leave the session running and let a new session 'take over' an existing one instead. Or the opposite may be true where it is best to disconnect from the session, wait enough time for the system to prepare for another login and then login from another system.

Thanks for the advice.
It is almost certainly happening when I am connecting via RDP. That is almost all the cases when the black screen will appear.

I am using RDP all the time for many years and for many users and working with 10 other RDPs. I never need to wait for anything.. it's a server environment with users and such. It must be stable for me as it used to be..

 

[SamirD]

Thanks for the advice.
It is almost certainly happening when I am connecting via RDP. That is almost all the cases when the black screen will appear.

I am using RDP all the time for many years and for many users and working with 10 other RDPs. I never need to wait for anything.. it's a server environment with users and such. It must be stable for me as it used to be..

Sounds like a video driver issue. Have you tried connecting at a lower color bit rate to see if you don't get the black screen. Does the rdp control bar appear at the top like normal or is it also missing?

 

[whatever61]

Sounds like a video driver issue. Have you tried connecting at a lower color bit rate to see if you don't get the black screen. Does the rdp control bar appear at the top like normal or is it also missing?

Well, the bar does appear, since my computer is not stuck, just the host.
Now it got a black screen and now whatever I will do it will not even get to the black screen, but will just stuck on CONFIGURING..
Even when I am trying TeamViewer it will not connect.

The computer has completely stuck, though I can ping it..

 

[whatever61]

Also, PLEX server running on it is accessible

 

[SamirD]

Sounds like something is happening with the rdp server as its running. Do you have a monitor connected locally to the system?

 

[whatever61]

Sounds like something is happening with the rdp server as its running. Do you have a monitor connected locally to the system?

Yes, but i tried with or without and it's the same issue.
When it's frozen I see a black screen on the physical monitor.

It was working fine for a whole week and now it's just started again.. no idea why.

 

[SamirD]

Yes, but i tried with or without and it's the same issue.
When it's frozen I see a black screen on the physical monitor.

It was working fine for a whole week and now it's just started again.. no idea why.

I've run into this before as well and it's just something messed up with the system at that point. I recall that usually this was when I ran out of ram. I could reboot the system and all was fine again. Does yours work fine after its rebooted?