[SOLVED] Blu-Ray Player not working

[Rexxkar]

I just installed a new LG Blu-Ray Player in a new computer. LG HL-DT-ST BD-RE WH16NS40. When I press the button to open the drawer the blue light flashes a few times and nothing happens (won't open). I tried opening the drawer with a paper clip and loaded a disc to see if it would self start. again the blue light flashed a few times and nothing happened. This Blu-Ray player was sold bundled with software CyberLink Media Suite 10 for Blu-Ray, I loaded the software to see if it helped and it didn't. The computer shows that it's there when you look at "Device Manager" and when you look at "This PC". I don't know why it won't work, not even opening the drawer. Please advise.

CPU: Intel Core i9-10900k 10-core 3.7 GHz LGA 1200 125W BX8070110900K Desktop Processor Intel UHD Graphics 630
Motherboard: MSI MPG Z490 Gaming Carbon WIFI
Ram: (4) Crucial Ballistix Elite 4000 mhz DDR4 DRAM Desktop Gaming Memory Single 8GB CL18BLE8G4D40B33AK
SSD/HDD: (2) Addlink S70 1TB
GPU: (1) MSI Radeon RX 5500XT DirectX 12 RX 5500XT GAMING X 8G 8GB 128-BIT GDDR6 PCI Express 4.0 HDCP Ready Video Card
PSU: Seasonic Prime 1000 Titanium Form factor: ATX | Capacity: 1000 W | Efficiency rating: 80 Plus Titanium | Modularity: Full
Chassis: Full ATX
OS: Windows 10 Home-64-bit-OEM

 

[rgd1101]

connected both data and power?
for new and not working, should return it

 

[Rexxkar]

Yes, both cables are connected.

 

[rgd1101]

didn't see it support windows 10. might be a driver issue

 

[JeffreyP55]

I just installed a new LG Blu-Ray Player in a new computer. LG HL-DT-ST BD-RE WH16NS40. When I press the button to open the drawer the blue light flashes a few times and nothing happens (won't open). I tried opening the drawer with a paper clip and loaded a disc to see if it would self start. again the blue light flashed a few times and nothing happened. This Blu-Ray player was sold bundled with software CyberLink Media Suite 10 for Blu-Ray, I loaded the software to see if it helped and it didn't. The computer shows that it's there when you look at "Device Manager" and when you look at "This PC". I don't know why it won't work, not even opening the drawer. Please advise.

CPU: Intel Core i9-10900k 10-core 3.7 GHz LGA 1200 125W BX8070110900K Desktop Processor Intel UHD Graphics 630
Motherboard: MSI MPG Z490 Gaming Carbon WIFI
Ram: (4) Crucial Ballistix Elite 4000 mhz DDR4 DRAM Desktop Gaming Memory Single 8GB CL18BLE8G4D40B33AK
SSD/HDD: (2) Addlink S70 1TB
GPU: (1) MSI Radeon RX 5500XT DirectX 12 RX 5500XT GAMING X 8G 8GB 128-BIT GDDR6 PCI Express 4.0 HDCP Ready Video Card
PSU: Seasonic Prime 1000 Titanium Form factor: ATX | Capacity: 1000 W | Efficiency rating: 80 Plus Titanium | Modularity: Full
Chassis: Full ATX
OS: Windows 10 Home-64-bit-OEM

Try a different power connector. If the drive still doesn't open/eject return the drive.