Blue Screen help

[pilvlp]

Wondering what's going on. I was watching a youtube video and BSOD.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800F51A83B
BCP3: FFFFF880057D4228
BCP4: FFFFF880057D3A80
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\022314-24055-01.dmp
C:\Users\MGF\AppData\Local\Temp\WER-30217-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Dump from today: http://www.filedropper.com/022314-24055-01

Dump from a few weeks back: http://www.filedropper.com/020214-9032-01

 

[johnbl]

the second crash was also a access violation in the windows kernel cause by
Catalyst Control Center call (amd software for the graphics card) (older graphics drivers though Thu Mar 28 18:09:45 2013 )


the first one was just a AMD video driver getting a access denied error because it attempted to read from a bad address.
the time stamp on the file was
atikmdag.sys Fri Jan 31 12:24:44 2014
atikmpag.sys Fri Jan 31 11:28:51 2014
AtihdW76.sys Thu Dec 19 19:15:49 2013

there are 3 drivers for your graphics card, it looks like you might have drivers from two different builds. The graphic driver sound support driver
AtihdW76.sys looks like it is from a older build. (i would uninstall or disable it in the control manager device manager for high definition sound support. It is used for HDMI and display port sound to the speakers in your monitor if you have any.

 

[pilvlp]

How do I get rid of the older drivers?

 

[Dragonburn]

You can uninstall them by looking for the catalyst installation in Add/Remove Programs and Features in the Control Panel, just remove the whole lot and re-install from the latest drivers for your card from the manufacturers website, that is one of the best ways to ensure that you have removed all of the old drivers

 

[SophieEdward]

Fix Blue Screen Error by following these steps:-

- Disconnect incompatible hardware
- Check and repair disk errors
- Perform System Clean-Up
- Fix Windows hidden errors with Reginout.
- Scan for Malicious Content
- Run System File Check Up


Thanks