[SOLVED] Blue screen "IQRL_NOT_LESS_OR_EQUAL"

[jokarr]

Hello, this is my first post on here since the games own support didnt seem to help me, so.

For like a month now my game (League of legends) has been crashing my computer 1.5 minutes after I get into a game (This error doesnt happen in any other game btw). Sitting in client is just fine. When I get the blue screen I get the error message "IQRL_NOT_LESS_OR_EQUAL". I have reinstalled the game multiple times and also deleted all of the registeries of the game that were remaining.

I really want some help for this because right now I am so lost on what to do. I used the games "repair tool" to repatch the game and got these logs from that if those help. Here is the drive link to the logs.

https://drive.google.com/file/d/1Rt5yUsBemafHeKdh9XANBvt6OEsvEL67/view?usp=sharing

MY Pc specs:
CPU: I5 6400
GPU: MSI RX 480 GAMING 4G
RAM: 8G 2133MHZ
STORAGE: 1TB HDD, 240 GB SSD
CPU: THERMALTAKE 550W 80+
MOtherboard: H110M-K

HERE is the drive link to the minidump files. Both of the files are from the same BSOD crashes while playing league, just a day apart from each other. https://drive.google.com/file/d/1R2NQfMb3hVCZBEhjgUqnJtN58JxbPmBr/view?usp=sharing

 

[vMax]

This tends to be a driver issue and I would make sure you are up to date on all drivers for motherboard, network etc.. and GPU, with GPU make sure you uninstall the GPU drivers properly with DDU and then reinstall the latest version...In the mean time I am looking at your logs and hopefully others will jump in and help as well...

 

[Colif]

games don't cause IRQ errors. Its likely a driver, as above said.

I have asked a friend to convert dumps but he may not reply today.

 

[gardenman]

I looked earlier and there were no minidumps. Copy the files from the C:\Windows\minidump folder to your desktop then zip them up and upload those. If you don't copy them first, you may have trouble uploading them. Provide the link here as you did with the other log files.

 

[Colif]

possible he doesn't have minidumps set up. I should have looked to see they were dumps, not lol.logs

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

 

[Colif]

@gardenman he added minidumps to the opening post. I only know as I approved the edit.

 

[gardenman]

Thanks Colif. I ran the dump file through the debugger and got the following information: https://pastebin.com/fjJAKwrM

Spoiler

File information:	072720-64265-01.dmp (Jul 27 2020 - 15:06:30)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	ntkrnlmp.exe (Process: AMDRSServ.exe)
Uptime:	0 Day(s), 2 Hour(s), 18 Min(s), and 28 Sec(s)

File information:	072620-11796-01.dmp (Jul 26 2020 - 15:50:03)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	ntkrnlmp.exe (Process: AMDRSServ.exe)
Uptime:	0 Day(s), 2 Hour(s), 15 Min(s), and 17 Sec(s)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Possible Motherboard page: https://www.asus.com/us/Motherboards/H110M-K/
There are BIOS updates available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Strange both crashes were in Radeon settings service. That is the victim, and likely a clue I shouldn't ignore

I would run ddu and install older/different Radeon drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
the ones installed are from May.


curious what this is as it is way too old for win 10
Aug 07 2010 - evolve.sys - Evolve Virtual Network Adapter driver (Echobit LLC)

 

[jokarr]

So I remember when this problem begun I did do a ddu in safe mode or whatever but it didnt seem to fix the issue. Im gonna try it again though with the instructions that you gave me and install a different version of radeon drivers.

Also @gardenman that is the right motherboard. So I should try to a bios update ? Im gonna wait on that though, because the weather has been very inconsistent last few days with random thunderstorms.

 

[Colif]

Its possible it might help, you are 9 versions behind the latest bios. If you update it, install MEI_Intel which is under chipset here - https://www.asus.com/us/Motherboards/H110M-K/HelpDesk_Download/ as it helps if they match.

I don't know if it will help with a IRQ error, those are normally drivers or ram.

drivers I would replace if you can include
Aug 07 2010 - evolve.sys - Evolve Virtual Network Adapter driver (Echobit LLC)
Mar 04 2013 - ew_jubusenum.sys - Huawei Enumerator driver (Huawei Technologies Co.) http://www.huawei.com/
Aug 14 2014 - vbaudio_cable64_win7.sys - VB Virtual Audio Device driver https://www.vb-audio.com/

newer version of these at link after
Oct 22 2018 - rt640x64.sys - Realtek NICDRV 8169 PCIe GBE Family Controller driver
https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software
Logitech Gaming Software may have been replaced by G Hub, depends on your hardware. https://www.logitechg.com/en-au/innovation/g-hub.html

none of these above drivers seem to obviously cause radeon settings to crash during a game.

Afterburner might though. How are you using it?
Apr 12 2016 - NTIOLib_X64.sys

 

[gardenman]

In addition to what Colif said, it usually only takes a few seconds to a few minutes to update the BIOS. So if the sky is clear, check your local weather radar and if there's no storms near by, it should be OK. If you've been losing power at 4pm every day, don't do it around 4pm. Just be smart about it you'll be OK.

Also, if it hangs, give it time. Let it finish, don't reboot.

 

[jokarr]

Afterburner might though. How are you using it?
Apr 12 2016 - NTIOLib_X64.sys
[/QUOTE]

I really dont use MSI afterburner at all, I never open it (It might run in the background but im not aware of that). I Might have fiddled with the settings when I got my pc but havent really touched it ever since. It would be no problem for me to uninstall it as I really dont use it all. Would you suggest uninstalling it ?

 

[Colif]

If you don't use it, you might as well remove it. It was running at time or it wouldn't have shown in the reports.

can you run this for me? it will create a zip file so can you upload it as well. It might show me some clues - https://www.sysnative.com/forums/pages/bsodcollectionapp/

 

[jokarr]

can you run this for me? it will create a zip file so can you upload it as well. It might show me some clues - https://www.sysnative.com/forums/pages/bsodcollectionapp/
[/QUOTE]

I uninstalled msi afterburner and here is the zip file I got from running the sysnative app or whatever it is https://drive.google.com/file/d/13ue49321Ff8hyeHCz8VQe8r4a5VdX1TL/view?usp=sharing

 

[Colif]

thats a first, the msinfo file is corrupted or incompatible with current version... you are on 1903, I wouldn't expect sys info to have changed a lot in a year.

maybe try this
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

Perhaps we wait for next BSOD and then you try to make file again.

 

[jokarr]

Perhaps we wait for next BSOD and then you try to make file again.
[/QUOTE]
So I did the scans and this is what it said to me: https://drive.google.com/file/d/1EmFdVSdfPBiS7ULzWBcDsUsdFYqiMhO1/view?usp=sharing

Then I ran League of legends again and it gave me BSOD and here is the minidump file from that BSOD: https://drive.google.com/file/d/1B9_FmMU_9Zk7qy11ipzmXU_SmUbcGZGZ/view?usp=sharing

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://pastebin.com/REfhjvLL

File information:	080420-11500-01.dmp (Aug 4 2020 - 13:05:22)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	ntkrnlmp.exe (Process: League of Lege)
Uptime:	0 Day(s), 5 Hour(s), 28 Min(s), and 17 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

what is this for?

Mar 04 2013 - ew_jubusenum.sys - Huawei Enumerator driver (Huawei Technologies Co.) http://www.huawei.com/
2013 isn't a win 10 driver.
HUAWEI Mobile Connect - your phone?

it wasn't exactly blamed for error, I am just looking at old drivers as they can be cause, and it was running at time.
I wonder about voicemeter as well, as though 2 parts of it are 2019, one part is from 2014

 

[jokarr]

Thank you everyone for the help. I seem to have gotten the problem solved.
I went into windows updater and let it update all drivers that it could find an update for and also updated my graphics drivers trough windows device manager. This seems to have made it work normally again and I dont get a BSOD anymore from playing league of legends.