Hello good morning, afternoons or nights. A little over a week ago I bought a computer assembled online. The store that sold it to me is official and has good reviews but as I say, the purchase was online. A few days ago suddenly (after about a week of use) the pc that has factory components, began to show strange signs.
For example, the first error I had was that the screen froze while I was doing some task or something not very demanding, which was solved with a forced restart. That problem no longer appears to me, but I think it is a worse one now and it is the blue screen of death (BSOD).
The first time it (BSOD) appeared to me was when I wanted to open a low-resource game from steam (after having previously installed it) and I was quite surprised because I didn't finish creating a new game and this problem appeared. Then after having been approximately 4 or 5 hours with the computer in use (doing tasks) the BSOD jumped again.
what I came to notice is that after a long (or short) time of use, I am doomed to BSOD appear.
In BlueScreenView I get the following data: kmode_exception_not_handled (I guess this is the one that appeared to me last time) with cause ntoskrnl.exe.
and another irql_not_less_or_equal with the same cause, ntoskrnl.exe.
My pc specs are:
Ryzen 5 4600g with radeon vega 7
2x8gb Ram
ASROCK A520-HDV motherboard
480gb SSD
Windows 11 (reinstall it from scratch but the error persists)
I attach some screenshots that I took from BlueScreenView.
Thanks for your time.
For example, the first error I had was that the screen froze while I was doing some task or something not very demanding, which was solved with a forced restart. That problem no longer appears to me, but I think it is a worse one now and it is the blue screen of death (BSOD).
The first time it (BSOD) appeared to me was when I wanted to open a low-resource game from steam (after having previously installed it) and I was quite surprised because I didn't finish creating a new game and this problem appeared. Then after having been approximately 4 or 5 hours with the computer in use (doing tasks) the BSOD jumped again.
what I came to notice is that after a long (or short) time of use, I am doomed to BSOD appear.
In BlueScreenView I get the following data: kmode_exception_not_handled (I guess this is the one that appeared to me last time) with cause ntoskrnl.exe.
and another irql_not_less_or_equal with the same cause, ntoskrnl.exe.
My pc specs are:
Ryzen 5 4600g with radeon vega 7
2x8gb Ram
ASROCK A520-HDV motherboard
480gb SSD
Windows 11 (reinstall it from scratch but the error persists)
I attach some screenshots that I took from BlueScreenView.
Thanks for your time.
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