Blue Screen of Death Help

[LouieShoes]

whenever i play games like ffxiv, counter-strike go and archeage within 15 mins to 2 hrs ill either crash or receive the following blue screen error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 101
BCP1: 0000000000000031
BCP2: 0000000000000000
BCP3: FFFFF880009ED180
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\101514-13540-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-34585-0.sysdata.xml

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any help would be appreciated

 

[TheMooMooTV]

I will need a Kernel memory dump to solve these crashes.

Go the Start
Right click My Computer
Select Properties
Click Advanced system settings
Click on the Advanced tab
Select Settings under Startup and Recovery
Then under Write debugging information select Kernel memory dump.

Once a dump is created go to:

C:\Windows\memory.dmp

Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.

 

[LouieShoes]

I will need a Kernel memory dump to solve these crashes.

Go the Start
Right click My Computer
Select Properties
Click Advanced system settings
Click on the Advanced tab
Select Settings under Startup and Recovery
Then under Write debugging information select Kernel memory dump.

Once a dump is created go to:

C:\Windows\memory.dmp

Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.

https://onedrive.live.com/redir?resid=91DF71790E15954E!106&authkey=!AHEcspygVYYr4S4&ithint=file%2czip

Thank you in advance lol

 

[TheMooMooTV]

There are no files at all, have you changed the file permissions so I can see it?

 

[Paul NZ]

Need the smaller files. thats too big 149 mb

c:\windows\minidump folder

 

[TheMooMooTV]

Need the smaller files. thats too big 149 mb

c:\windows\minidump folder

No we don't, minidumps cannot be used to debug 0x101s.

 

[Paul NZ]

Well both im not getting a 149 mb file.

 

[TheMooMooTV]

Then you don't have to, I'll look for the problem in the Kernel dump file.

 

[Paul NZ]

Good for u

 

[LouieShoes]

There are no files at all, have you changed the file permissions so I can see it?

not sure how to change the permissions i thought they already were. it says that access is allowed by all

 

[Paul NZ]

Looks like this stop error can mean a faulty CPU too. Looks like Mcafee can cause this too.

If this is installed uninstall it

BIOS probs can also cause this. Update the BIOS. It maybe out of date

 

[LouieShoes]

Looks like this stop error can mean a faulty CPU too. Looks like Mcafee can cause this too.

If this is installed uninstall it

BIOS probs can also cause this. Update the BIOS. It maybe out of date

how do i go about updating my BIOS?

also Mcafee is not installed

 

[TheMooMooTV]

It looks like a faulty CPU to me, the context of the callstack and the registers have been zeroed, that's never good.

You can try updating your display driver as there are a lot of routines in the raw stack on the unresponsive processor.
If that doesn't help then I'd say your CPU needs replacing.

 

[LouieShoes]

It looks like a faulty CPU to me, the context of the callstack and the registers have been zeroed, that's never good.

You can try updating your display driver as there are a lot of routines in the raw stack on the unresponsive processor.
If that doesn't help then I'd say your CPU needs replacing.

i thought u said there was nothing in the memory dump

also how do i update my display driver? and what routines do u mean? im sorry im not too good with computers lol

 

[TheMooMooTV]

No, the link you provided wasn't complete, it only linked part of the URL which I clicked on.
It was my bad, I apologise.

 

[LouieShoes]

how do i update my display driver? and what routines do u mean? im sorry im not too good with computers lol but thank you for the help thus far its much appreciated

 

[TheMooMooTV]

You can update your Nvidia display driver from the Nvidia website.

http://www.nvidia.com/content/global/global.php

Routines are functions, normally associated with NT Kernel operations that pass information around.
The routines have the Nvidia driver tag on them to identify the routine, that and win32k.sys routines which handle all display operations.

 

[LouieShoes]

Problem signature:
Problem Event Name: APPCRASH
Application Name: csgo.exe
Application Version: 0.0.0.0
Application Timestamp: 54371cf7
Fault Module Name: nvd3dum.dll
Fault Module Version: 9.18.13.4411
Fault Module Timestamp: 5414a49c
Exception Code: c0000005
Exception Offset: 00221f3f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

could this be also bc of a faulty CPU?

 

[Paul NZ]

No thats the game it's crashing the drivers

 

[LouieShoes]

I know this is an old thread, but believe it or not alls it needed was a luttle dusting and now it works better than ever. thank you to all of those users who did try to help me it was much appreciated