You could try troubleshoot/reset this PC but it may just freeze again
what type of reset was it? Keep files/settings or full reset?
if anything on PC you want to save,
choose troubleshoot
choose advanced
choose command prompt
I typed notepad in which obviously opened the notepad. From there I went to file > open which opened a file explorer. I plugged an external hard drive into my USB port, and I searched for all of my most irreplaceable files and copied them onto the external drive, then once I finished, I plugged my drive into my Mac and confirmed that all the files are all there.
Now I would fresh install using that USB
click use a device
put USB into drive and choose it from list, PC will restart and reinstall a fresh...