Blue Screen of Death - Memory Error + Freezing Win XP

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judy822

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Jul 11, 2010
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Hey Guys,

After searching around, I've only been able to find information for Window's 7 users and since I wasn't - my hardware happened to be bought around the same time as when Window's 7 came out so if anyone could redirect me if something like this was made before, that'd be a great help!

My comp specs:

Operator: Window's XP 32bit
Motherboard: EVGA E758-A1 3-Way SLI (x16/x16/x8) LGA 1366 Intel X58 ATX Intel Motherboard
Graphic Card: EVGA 01G-P3-1180-AR GeForce GTX 285 1GB 512-bit DDR3 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
Processor: Intel Core i7-920 Bloomfield 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor BX80601920 (not overclocked)
Memory: OCZ Platinum 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Low Voltage Desktop Memory Model OCZ3P1600LV6GK
Power Supply: CORSAIR CMPSU-750TX 750W ATX12V / EPS12V SLI Ready CrossFire Ready 80 PLUS Certified Active PFC Compatible with Core i7 Power Supply
CPU Fan: XIGMATEK Intel Core i7 compatible Dark Knight-S1283V REV.W with ACK-I5361 120mm Long Life Bearing CPU Cooler
Case: Thermaltake V9 Black Edition ATX Computer Gaming Chassis with Dual Oversized 230mm Ultra-Silent Cooling Fans VJ400G1N2Z Mid Tower
Main Hard Drive: Western Digital VelociRaptor WD3000HLFS 300GB 10000 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive
Monitor: SAMSUNG 2343BWX High Glossy Black 23" 5ms 16:9 Widescreen LCD Monitor 300 cd/m2 20000:1 (DC) w/ HDCP Support

All of the above had been bought August 2009 so everything is relatively new. And I still have Window's XP.

During the first half year nothing had happened and starting around February 2010, I started running into countless blue screens of death problems indicating "A fatal hardware error has occurred. " After the restart, it goes to "Verifying Pool Data" it would either take a long time before saying "Disk Boot Failure, Please Insert Boot Disk" or something about Ctrl Alt Del to restart will pop up right away. After that, I have to shut off the computer for over an hour just so it would start up normally again because even if it was 15-30 minutes, the same problem will occur. If that didn't happen, then I'd get stuck on the EVGA logo screen where everything just decides to freeze before it starts.

I was told by some others at first that it might have something to do with the hard drive or the memory. I switched the memory around in different orders - at first it looked like it was doing better but then it went back to the same o ways. So before I went to do an RMA on my memory, I went and bought a new hard drive to see if that may have been the problem. Turns out that wasn't the problem as I still got the blue screens so it had nothing to do with the hard drive. I then went on to getting an RMA on my memories. After a couple of weeks, the new memory came in and everything ran smoothly - only for about 2-3 weeks - then the blue screens came back after starting up my computer.

Right after I turn on my computer, after everything loads to my desktop, it'd probably take about 5 minutes before a blue screen pops up indicating the same message as before "A fatal hardware error has occurred. " Strangely enough, it only happens about twice after each start up and afterwards, nothing else would happen. So I thought maybe that was what I had to live with and dealt with having 2 blue screens appear after each start up.

About 3-4 days again, the issues had been getting worse. Recently, I've been facing loads of the blue screens of death as well as freezing issues that had never occurred before. Once again, not only was it the blue screens but now I'm stuck on the eVGA logo screen like I did before. I'd have to shut off everything and wait half an hour just to get back on it for half an hour.

But this time I can for sure say that it has nothing to do with the hard drive or the memory. I'm not too familiar with computers but I think it may have something to do with the hard drive or the graphic card now.

I just sent in an RMA request for the hard drive.

Does any know if there may be some compatibility problems between the the hardware or how to fix this problem? I've even ran a memory test and it said that everything was fine. I'm also a gamer if that might help out.



EDIT: I jumped on my laptop so below is what the blue screen says:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver i identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adatpers.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advance Startup options, and then select Safe Mode.

Technical Information:
*** STOP: 0x0000008E (0xC0000005, 0xBF82E035, 0xV4341A58, 0x00000000)

*** win32k.sys - Address BF82E035 base at BF800000, DateStamp 4110747a

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance."
 
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Please download hardware monitor, and watch the temps closely
http://www.hmonitor.com/
You do have the ram timings in correctly right?
Having to shut off for 15-30 minutes at a time makes me think its something overheating

If you have an extra video card or power supply somewhere, can you check your PC with those? Or if not, can you take your current video card and PSU to a different PC and check them seperately in that pc.
 
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Download and install the freeware application CPU-Z from: http://www.cpuid.com/softwares/cpu-z.html

In this utility there is a Memory tab page that displays the Timings that your memory is currently using. Post the displayed values.
 
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windows xp will only be using 3gb of your ram, only a 64 bit operating sytem uses more than around 3gb, such as vista 64 or windows 7 64bit, maybe it is something to do with that. you could try upgrading to windows 7 and see is by utilizing al 6gb of ram, is working less hard to run
 
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Sorry, I gave the wrong link for the hwmonitor program I was talking about... here's the correct HWmonitor
ftp://ftp.cpuid.com/hwmonitor/hwmonitor_1.16-setup.exe
Need you to run that and not just take a screenshot... but watch the temps and see if any of them start to go up, and how much they go up to before the system crashes.

Your ram is supposed to be:
Timing 7-7-7-24
Voltage 1.65V
You can go into bios and somewhere in there will be a memory timings section. If you're memory is set on auto, you may need to set it to manual to see the timings or the option to see the timings.... or there may be a hotkey that will display on the bottom that lets you see the timings. I can tell you though.. Memory timings aren't going to cause your PC to have to shut down for 15-30 minutes at a time. Possibly the memory voltge (1.65) but I doubt that either. It's something overheating.. It could be your power supply. 750w is plenty for your system but it may be having issues. Your CPU could be getting too hot, or maybe the graphics card is getting too hot, or the motherboard chips. That's why I think it's important to watch HWmonitor temps and see how they go up before it crashes.. the one I linked in this reply.

Note, I have overheated my 920 a couple times during overclocking, and it does not make me wait to turn the PC back on, for that long. I honestly think it's your power supply. I used to have a power supply that did that to me a long time ago... it would overheat and shut down and I wouldn't be able to turn the thing back on fir 15+ minutes (just like yours) I ended up replacing it and everything worked fine after that... for 3 months till that one went dead because it was a cheap power supply, so i bought another cheap power supply!)

DON'T BUY CHEAP!
 
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After the restart, it goes to "Verifying Pool Data" it would either take a long time before saying "Disk Boot Failure, Please Insert Boot Disk" or something about Ctrl Alt Del to restart will pop up right away. After that, I have to shut off the computer for over an hour just so it would start up normally again because even if it was 15-30 minutes, the same problem will occur. If that didn't happen, then I'd get stuck on the EVGA logo screen where everything just decides to freeze before it starts.
Click to expand...

Sounds like a memory problem. Not ruling out overheating, but that would only lead to a REALLY slow startup, and not the boot failures he is describing. At the very least, a memtest would rule out the most likely component to have gone haywire.
 
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Ok I read that wrong. I was thinking unable to turn ON the computer for 15-30 minutes, but now I see that's not the case, he is turning it on but it's not working normally, after being on, unless he waits 15-30min or an hour. In that case I'm not familiar with it. Never had memory that caused that kind of problem either though... But then again I don't have 50 computers a year to test =/

gl
 
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Hey there guys,

I'm at work atm and I'll definitely download the tool from cpuid as soon as I get home. I actually haven't tweaked the memory configurations - when I tried to send a technical support email to the motherboard company, they said I might have to change the configurations for the memory. I'm not too sure how to do that but I think blckhaze mentioned about how to do that so I'll try to look into that.

I just find it hard to believe that after exchanging the memory for new ones, it'd still be bad.

Ohyeah, sorry if I did not make myself clear but the part about the disk boot failure happened before I exchanged the memory - ever since I exchanged the memory I never got the disk boot failure.

I can turn on my computer but it would just get stuck on the motherboard screen (in my case eVGA logo) and won't go beyond to even load Windows. So I have no choice but to shut it off for 15-30 minutes before I can start it up again. After that time, windows will be able to start.

I'm also aware that Window's XP 32 bit can only read 3gb - I just left it in there for the sake of not losing them (probably a stupid move) but no one ever told me it may affect the system. So I might take it out for the time being (still unsure if I want W7).

When I get home, I will have the tool running and post up the image of it and see what the temp is before the system crashes again and other questions, Thanks!
 
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Is there a program for this?

I installed the cpuid and here's a pic of what it says for the memory section:
http://img195.imageshack.us/img195/2519/16690368.jpg

I'm also having these horrible lag sessions lately along with all this mess - it sometimes make me believe that the system froze but then if I wait long enough (20 secs?) it might go back to normal but the ending result is that it will always freeze or go blue screen...

The system actually crashes at random temp rates...I don't know how else to explain it, the CPU and graphic card might be at a green temperature and still crash - I've seen it crash when it was all over the place (looking at the hardware sensor monitor)
 
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In that screenshot your memory is set at 7-7-7-18 and it should be set at 7-7-7-24 according to manufacturer. You could go into bios, try looking for the memory timings, and set the 18 into 24... It's also only running at 1066mhz, and it's 1600mhz ram.

Still seems like overheating. What were the temps that you saw? If I were you, I'd be putting my nose and my hand real close to the outtake of air on the power supply... near the GPU outtake and on the back middle, the grills on the motherboard and the metal on the bottom of the PSU. Don't actually touch anything while it has power though...

download HWmonitor instead if you can, it shows alot more temps

ftp://ftp.cpuid.com/hwmonitor/hwmonitor_1.16-setup.exe

I know when things start getting too hot, there is horrible lag. Seen it happen to be in Crysis on some other graphics cards.
I believe it is due to the computer throttling down so that it doesn't overheat (picked up that bit of into elsewhere on toms)
 
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so i finally got into the BIOS and changed it to 7 7 7 7 24 - i finally realized where that was...

But after I restarted the system after the "Verifying DMI Pool Data..."

I get sent to a black screen that says:

"Windows cold not start because the following file is missing or corrupt:
<Windows root>\system32\hal.dll.
Please re-install a copy of the above file."

Does that mean I have to format and reinstall windows..?
 
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I see that your Command Rate is set to 1T. That may be too tight.

Try the following memory timing settings:

tCL: 7
tRCD: 7
tRP: 7
tRAS: 24
tRFC: 88
Command Rate: 2T
DIMM Voltage: 1.650v
QPI PLL VCore: 1.35
 
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Hey There,

I changed the settings to

tCL: 7
tRCD: 7
tRP: 7
tRAS: 24
tRFC: 88
Command Rate: 2T
DIMM Voltage: 1.650v
QPI PLL VCore: 1.35


but i also noticed when i was chinging the DIMM Votage, it was highlighted green when I was going down the list for 1.650

but the OPI PLL VCore wasnt high lighted green instead, some other options from 1.400V - 1.575V were green, but i kept it at 1.35 - but does the highlights mean anything?

EDIT: when the system went to "Verifying DMI Pool Data" it says "Boot Disk Failure, Ctrl Alt Del to restart"
I tried it again and got a black screen saying...
"Windows could not start because the followiling file is missing or corrupt:
\WINDOWS\SYSTEM32\CONFIG\SYSTEM"

Why am I suddenly missing several files?

Also when I try to restart, I'm still kind of running into the same problems where I'd get stuck on the motherboard screen (eVGA logo) forever which makes me think it's frozen so I'm forced to restart it.
 
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You seem to be running into some serious memory corruption issues that need to be resolved before the Operating System will boot without errors. I highly doubt that the mentioned files are actually missing, they are appearing as being corrupted once they are loaded into system RAM.

The neon green values in the list are the values that are considered safe. Any values in bright red are beyond recommended specifications and have the potential to do damage to such devices as CPU, RAM, ... etc.

Another question is what motherboard BIOS Version are you running? The general consensus on the EVGA Forum for the most stable BIOS version for the EVGA X58 SLI E758 is version SZ2Z. Several members report instability with later BIOS versions (i.e. versions after SZ2Z).

Have you also tried the Load Fail-Safe Defaults option in the Phoenix - AwardBIOS CMOS Setup Utility? You will have to manually set the memory timings and voltages again after using this option.
 
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I just reread the part of your reply where you say "... I'd get stuck on the motherboard screen (eVGA logo) forever ...". Now I'm wondering at what stage of the POST (Power On Self Test) process that this long delay is happening.

In the Advanced BIOS Features Menu set the Full Screen LOGO Show option to [Disabled], save the changes and restart. This will allow you to follow the various stages of the POST process (It's hidden when the Full Screen LOGO Show option is set to Enabled). Watch the reboot process to determine where the long delay is happening.

Is the delay happening when checking system RAM or is it happening when it is detecting SATA devices?

If the delay is happening during detection of SATA devices then check if the SATA cable is firmly connected or try another SATA cable. There could also be a faulty SATA device (Hard Disk Drive).
 
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Everything I am reading is pointing to RAM being screwed up in a major way. It COULD be the HD, but those tend to fail in more...destrutivly notible ways.

I HIGHLY recommend running a memory test with memtest86 at this point. RAM could have died, or maybe the settings are off, but something sounds really screwey at this point.
 
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Heya guys

It took me 2 days to finally switch off the logo screen in the BIOs...and I found out my SATA 3 is having problems...this is what it says next to it.. "Lalalalalalalala" and that's where it stops.

I still never got a chance to get to download the memtest because it keep crashing to blue screen so frequent, I can't even keep track of how many I've ran into since 2 days ago. After that, I get stuck with that "lalalalalala" on my startup...

Anyone know's what the lalalala is?


EDIT:

Hey guys, not only after that.. I've been getting stuck at the starting screen where it says "Memory Frequency 1066" for a long time and afterwards it says that window's can't start because of a hardware configuration problem... I reinstalled window's 2 days ago and still wasn't able to get on long enough to download and install the memorytest.. still trying to work at that I'll post what I see if I could download the test
 
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I was wondering if you had given up, lol.

Are your memory modules in DIMM Slots 1, 3, and 5 as required for triple channel operation?

Which SATA connection point is your Hard Disk Drive attached to, one on the South Bridge Chipset or one on the JMicron chip? Try a different SATA connection point.
 
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Id love to give up but I've spent way to much money and time to lol the modules are in the correct slots. I actually have 3 hard drives connected. It didn't neither me into until I saw that lalalala pop up on the SATA 3. I tried to reinstall once more but oddly enough it only picked up one of my storage drives...
I'm a little confused about what the bridge chipset is but I'm pretty sure its the jmicron chip...
I will try to re plug ask the hard disks. It sucks that I get great advice from you guys but I'm never home when I read em.. Ill keep u guys updated. Thanks
 
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The "SATA3 : àLàLàLàLàL" you see seems to indicate a device failure.

I've been reading on the EVGA Forums about the EVGA X58 Motherboards.

Some members have lost hard drives due to the VT (Virtualization Technology) bug.

Someone even mentioned that the multiple hard drive failures they've had was always on the same port SATA 3.

I haven't read anything about a solution to this particular bug.
 
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