[SOLVED] Blue screen (twice so far)

[shadow1123]

Hi, Im getting an error, my PC has had a blue screen twice.
Stop code: KMODE EXCEPTION NOT HANDLED
What failed: rtwlanu.sys
My specs:
CPU: Intel i7 4790K @ 4.00GHz
RAM: 16GB Dual-Channel DDR3 @ 799MHz
Motherboard: ASRock H81M-HDS (CPUSocket)
GPU: NVIDIA GeForce RTX 2060 (EVGA)
Storage: 223GB SATA SSD
931 GB Western Digital WDC
WD10EZEX-08WN4A0 (SATA)

Note: It has blue screen twice only playing games so far. (World of Warcraft)

 

[010010]

It looks like rtwlanu.sys is a network driver file, try reinstalling the driver.

hit windows key+R, type 'devmgmt.msc' find 'Network adapters' and there should be a realtek network driver, reinstall that.

 

[shadow1123]

Thanks a lot I’ll try that

 

[shadow1123]

just updated my driver since it was outdated. or should i completely reinstall?

 

[ttower2020]

A full reinstall will probably be best, but it could be ok anyway.

Another thing is your PSU. You did not mention what PSU you have, and from personal experience, that is important. For months, my old PC would randomly Blue Screen with varying error messages and stop codes. I could not figure it out. Eventually, I replaced the PSU with a new one, in order to prepare for my new build, and the issue disappeared. Ever since I replaced the PSU, the PC didnt Blue Screen again. I did use the PC for another ~6 months, with only a new PSU, no issues. Its worth taking a look at, and if you have an old/off brand PSU, replace it if the issue persists.

 

[shadow1123]

A full reinstall will probably be best, but it could be ok anyway.

Another thing is your PSU. You did not mention what PSU you have, and from personal experience, that is important. For months, my old PC would randomly Blue Screen with varying error messages and stop codes. I could not figure it out. Eventually, I replaced the PSU with a new one, in order to prepare for my new build, and the issue disappeared. Ever since I replaced the PSU, the PC didnt Blue Screen again. I did use the PC for another ~6 months, with only a new PSU, no issues. Its worth taking a look at, and if you have an old/off brand PSU, replace it if the issue persists.

Thanks for the reply,
My PSU: corsair CX750M

 

[shadow1123]

A full reinstall will probably be best, but it could be ok anyway.

Another thing is your PSU. You did not mention what PSU you have, and from personal experience, that is important. For months, my old PC would randomly Blue Screen with varying error messages and stop codes. I could not figure it out. Eventually, I replaced the PSU with a new one, in order to prepare for my new build, and the issue disappeared. Ever since I replaced the PSU, the PC didnt Blue Screen again. I did use the PC for another ~6 months, with only a new PSU, no issues. Its worth taking a look at, and if you have an old/off brand PSU, replace it if the issue persists.

It blue screen again, this time it's stop code: SYSTEM SERVICE EXCEPTION
what failed: dxgmms2.sys

 

[ttower2020]

Directly from google - "The dxgmms2.sys file is a Windows system driver file that is associated with the Graphics Rendering capabilities of a computer. This file is known to cause a Blue Screen error. But the main reasons include conflicts like RAM or Hard Disk Issues, incompatible firmware or corrupt drivers."

This is also related to your OP, about the other system file. Issues may be caused by "hardware problems, obsolete firmware, corrupted drivers or other software-related problems "

The main commonality here is likely firmware or drivers. I would reinstall the OS and everything on the PC. Install fresh drivers, instead of updating old ones. This could likely solve your issue. If it doesnt, I might look to the hardware side, specifically your storage and ram, as mentioned in relation to one of the system files.

 

[shadow1123]

thank you all for your replies. its my motherboard