Question Bluetooth dongle not working with Windows 10

[Asdfg13245]

I have bought a bluetooth dongle to work with my Lenovo Explorer VR headset. It was meant to be plug-and-play but apparently my OS doesn't have default BT drivers. I have tried to install CSR Harmony 4.0 BT drivers, and I get the BT icon in the tray where I can add devices but it does not recognise my VR controllers. Also, upon entering BT settings through Windows, it states that my BT function is completely off and does not recognise the BT dongle either.

I have found a couple YT vids/forums using similar dongles (with 4.0 BT) with the same VR headset, and they are able to connect their VR controllers with no issues.

The dongle I have is TP-LINK UB400.

Any help is appreciated.

 

[kerberos_20]

https://static.tp-link.com/2018/201812/20181221/UB400_Driver.zip
dont forget to remove CSR software u installed

 

[Asdfg13245]

Thank you for your reply.

I have uninstalled the CSR software prior to using the UB400 from the TP-LINK website, however the driver they suggest is CSR itself...

Anyway, I have tried to install it but I'm still having the same problems of bluetooth not always being detected.

 

[GrandSACHI]

can you try the dongle on another PC? might be faulty...

 

[Asdfg13245]

I have tried it on my laptop with built-in bluetooth. I turned the built-in bluetooth off and inserted the dongle. It worked like a charm.

I have also done a clean format on my desktop.

The dongle just doesn't seem to work on my desktop...

 

[Asdfg13245]

Bump

 

[Wolfshadw]

What is the rest of your system hardware? Can you list your complete system specs?
I'm using a similar dongle and I've had no issues with my Lenovo Explorer controllers.

-Wolf sends

 

[Asdfg13245]

Hey, fellow Lenovo Explorer player 😀 Yeah, I am guessing it is to do with hardware, since the dongle works perfectly fine on my laptop. Thing is, my desktop was able to run bluetooth (with a different dongle) about a year ago, when I had Windows 7...

Sure, here are the full specs:

https://imgur.com/a/3NOtXZG

View: https://imgur.com/a/3NOtXZG


Intel Core i5 4690K
MSI Z97-G43
GTX 970 4GB
16GB RAM DDR3

I am running Windows 10 Pro.

If I have missed something, or you require any further info let me know.

 

[Wolfshadw]

Only thing I can think of is that it doesn't like the professional version of Windows 10. You're plugging the dongle into a USB 2.0 port and not a 3.0 port, correct?

-Wolf sends

 

[Asdfg13245]

I have used all 7 USB ports on my PC, including both 2.0 and 3.0 ports. The outcome is the exact same, so no difference.

 

[Wolfshadw]

Did you turn on Bluetooth in Settings --> Devices?

-Wolf sends

 

[Asdfg13245]

So two things. In device manager, under Bluetooth Radios, the only device I have is called 'Radio CSR Bluetooth' - which is the CSR Harmony driver, TP-LINK suggested to install for the dongle.

In settings and devices, there is no option to turn BT on, since it doesn't recognise the dongle as a BT dongle.
The dongle is under 'Other Devices' and is called 'dongle'.

When I attempt to add a device via BT, it immediately says that there is no BT connection. Even though there is the usual BT tray icon I have, which is not able to find any BT devices .

 

[Wolfshadw]

So in settings, you don't have anything like this:

-Wolf sends

 

[Asdfg13245]

No, I do not, it looks like this:

https://imgur.com/a/Ok1DIH8

View: https://imgur.com/a/Ok1DIH8


Sorry about the Windows language :/

 

[Wolfshadw]

Don't worry about the language. I get the gist of it. What happens if you click the Plus sign where it asks to add a bluetooth device?

-Wolf sends

 

[Asdfg13245]

I have three ways with which I could add new devices. The first is a BT device and when I select it, it informs me that it could not establish a BT connection in order to find devices. Then I have a wireless screen or something similar, and the last option is 'other devices' that include DLNA protocol. It looks like this:

https://imgur.com/a/fU2mxsY

View: https://imgur.com/a/fU2mxsY

 

[Wolfshadw]

On this screen. What happens if you click here:

-Wolf sends

 

[Asdfg13245]

The window I showed you in my last response, is what comes up.

 

[Wolfshadw]

To be honest, I'm out of ideas here. As you know, Windows 10 should have picked this up immediately and without issues or driver installations. At this point, my only recommendations would be either a clean install of Windows or trying another dongle.

-Wolf sends

 

[Asdfg13245]

I did do a clean install of Windows yesterday and it did not help. I have also tried another dongle I have used in the past. In that case, are you able to suggest anything else, or is my PC doomed?

 

[Wolfshadw]

I can't think of any reason why it would not work. It shouldn't be "doomed".

-Wolf sends

 

[Asdfg13245]

No worries, I'm very confused with this problem as well.

Thank you Wolfshadw for the time!

 

[Preador]

Dead thread but going to write how I solved this issue in case someone else looks around: To add a device with the CSR Wireless Stack, you do not use the Windows Bluetooth UI, but instead the CSR one. It is located as a device next to your C drive. Everything is handled through there.

https://imgur.com/a/JBYEEIv

View: https://imgur.com/a/JBYEEIv