bluetooth driver/assistant for HP Compaq 620

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ayrandreger

ayrandreger

Feb 18, 2018
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Can you please direct me to a download site for whatever software is needed to drive a CSR 4.0 dongle on my Compaq 620 laptop running Windows 7 - 64- bit version - so I can connect to a bluetooth speaker (model BTC06).
I'm now using the Toshiba Bluetooth Manager, and that is a 30-day evaluation version - after which they'll want to be paid - except that I wouldn't know who, how, or where to pay them !
Cheers from down under,
Ayran
<<Email address removed by moderator>>

NOTE: I'm running a 64-bit version of Windows 7 -- NOT a 32-bit version !
 
Solution
13thmonkey
So is the bigger question here, why isn't windows just detecting and installing some drivers that just work, maybe without bells and whistles, but they should work.

The plan (as per saga lout).
Wait for 30days, see what happens, it might stop working and await a license key.
If it does, then we hunt around a bit more, i'm not liking what I'm seeing though.
If that fails, buy a new BT USB stick, preferably one from this decade (although mine's ancient and is fine), can't imagine it being more than $10.
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As I wrote above: I'm using a CSR 4.0 dongle on my Compaq 620 laptop running Windows 7 - 64- bit -- that's the best i can tell you.

And I'm looking for someone who can direct me to the driver that I need to run. (If I know how to search for it properly, I would evidently do that myself. Apologies for the frustration I feel for getting an answer that is a question.)
 
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That sp50180.exe driver does not work.

A note in a rectangular box comes up which reads: "No bluetooth device was detected." ... make sure it's properly plugged in... blah, blah, etc., etc.

I KNOW that the blutooth speaker is properly plugged in, etc., etc, etc, becasue: the ToshibaBluetooth Assistant finds it; the bluetooth setting on my cellphone finds it as well. No problem there. (And, yes, I have both the bluetooth setting in my cellphone and the Toshiba Bluetooth Assistant on my laptop OFF when I'm asking the HP sp50180.exe driver installation to find it.)

 
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This confirms that the BT device is not the one that shipped with the laptop. Can you look in Device Manager to see if you can identify the product you do have?

I assume you have one of those very small USB devices. Those often use Windows generic drivers. Does the HP provided software (linked above, the manager portion) detect the device you have?
 
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O dear. I'm close to 80 years old - and this is getting just too much for me. I thought I'd made my original question really simple and clear.

No, the little dongle I m using did not come with the laptop. I got it somewhere in order to be able to use the laptop to send music to my speaker - which I can do from my cellphone, and my Compaq 620 laptop running 64-bit Windows 7 by using a very small dongle with the word CSR 4.0 printed in white letters on it, by using the Toshiba Bluetooth Assistant/Manager software which is a 30-day evaluation version - after which they'll want to be paid - except that I wouldn't know who, how, or where to pay them !

The Device manager shows: Ralink Motorola BC4 Bluetooth 3.0+ HS Adapter.

I'm looking for some savvy person on here who might be able to tell me: either - where I can find a driver for that little dongle which is free; or - where I can find a place to pay Toshiba for using their Bluetooth Assistant/Manager software WHICH DOES THE JOB.

That's the most exhaustive information I can supply. If that's too complicated or insufficient, let's just forget about it and I'll ask the question on another site.
 
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Feel free to try elsewhere. Without information, we can't assess your situation or offer solutions. I can assure you, I (and many here) have decades of experience under my belt.

Have you tried letting Windows find a suitable driver for the device? You also failed to answer whether the HP utility (manager) actually detects your device.

Sorry if you find it difficult to solve this issue. We are on opposite sides of the planet and it is difficult to read your mind while you are so far away.
 
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The HP utility manager of my laptop does not detect my speaker, unless and until, as I wrote, as clearly as possible: the Toshiba Bluetooth Assistant/Manager DOES detect and play music fro my laptop through the little CSR 4.0

There is nothing further "to read from my mind". I have written down ALL the info that I know and which is in my head. There is nothing further to tell. You have all the information available with which to solve this question. If that is not sufficient, then just drop it - as an unanswerable question on the basis of the information provided.

Cheers from down under !
 
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I was given the very small black 'dongle' (USB stick) by a friend, who got a few from some outfit in China. I don't know who. The Toshiba Blutooth Assistant/Manager drives it fine. I found that file on the internet and it is this: toshiba_bt_183_bluetooth_9_10_27t.zip

Gotta go for my bicycle run. More later. Cheers !
 
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Still looking for a driver that will drive my small CSR 4.0 USB-fitting bluetooth dongle/stick so that I can listen to music from my Compaq 620 laptop running 64-bit Windows 7 on my model BTC06 speaker !

Or, if a simple freeware one cannot be found, for how/where on the net I can pay for the Toshiba Bluetooth Assistant/Manager that I found on the net toshiba_bt_183_bluetooth_9_10_27t.zip as an "evaluation version" which does a perfect job but expires within 30 days unless I pay for it, but doesn't provide any info in on how much that costs, or where or how it is to be paid ! (Brilliant, eh ?!!)

((( seemed like a rather simple issue -- but evidently it isn't. Quite amazing and astounding - at least to me !! )))
 
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I searched for Toshiba Bluetooth Assistant/Manager with and without each option and found nothing but the pages I did see made me wonder if the site you downloaded it is the one that wants paying.

All the references to Toshiba themselves were free of charge.

If I'm right, after thirty days it will continue to work and you just need to ignore any con-artist who tries to get your money.

Which site did you get it from?
 
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O dear - sorry Saga Lout (great name !!) I don't remember which page on the net that came from. I just googled for a driver to run the little CSR 4.0 on a laptop using Windows 7 - and up came a page with that driver. I downloaded it and it worked fine. No problem. Good as gold. The only issue has been this business of it being an 'evaluation version' and that it would need to be paid for. No clue as to how much; where or how.

Maybe I'll just wait for the 30 days to run out, and let you know what 'happens' after that. Is that the simplest thing to do, since finding another driver seems amazingly inordinately difficult - even for experts like all you lot ??!

Cheers !

Ayran, down under in Cairns in The Great Land of OZ
 
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Saga Lout is a 71 tear old grumpy old man from the Mother Country so greetings from beautiful downtown Newport Pagnell.

That's a good plan and I'll diary it forward to see you again, hopefully with the totally free download from Toshiba's own site working properly.

The "evaluation" version may in itself be part of the con-trick.
 
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Hello to a grumpy younger brother in the Mother Country from an older cousin in the Penal Colonies -

Thank you for that recommendation. I shall duly follow it.

((would, however, still appreciate hearing from anyone who can find a freeware / open source version of the driver which I'm looking for.))
 
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The problem that we have is that that the little black USB stick has no name, somewhere inside it is a chip, precisely what that chip is will determine what drivers to use, and it being a no-brand thing from china that's an issue. However windows normally picks it up quite well, my 10+yr old small purple no-name stick just works.

Not sure why but no one (including me) seems to be have suggested going into device manager and asking it to update the drivers (it should have attempted this automatically, but it'd be worth doing.)

Start menu > type device manager > there'll be a big list of components, near the top should be bluetooth, expand that, right click on the thing you don't recognise the name of, and update driver, see what happens.

If it's not there, it might be elsewhere with a yellow exclamation mark against it !, do the same.
 
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The Device manager shows: Ralink Motorola BC4 Bluetooth 3.0+ HS Adapter for that CSR 4.0 little dongle stuck in one of my USB plugins, the driver comes up as being btmusb.sys - and when I go to update it on the internet it tells me that the latest/current version of that driver is installed. Does that help in telling you what you need ?
 
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So this is the important bit: "Ralink Motorola BC4"

Right now I'm struggling to sort the wheat from the chaff, there are many many sites that claim to have drivers for it. But very few, if any, are sites that i recognise and trust, microsoft and HP sites both link to some pages but they are all dead links.

Wait for the 30days to roll over and see what happens, not much I suspect.

Motorola, points to here from a couple of pages, basically suggests to let windows get on with it. https://www.broadcom.com/support/bluetooth

Sagalout, any thoughts on the safer places to get drivers out of this lot?
https://www.google.co.uk/search?biw=2560&bih=1344&ei=NquMWt3XGMHUsAfOzI-QDQ&q=motorola+bluetooth+driver+for+windows+10+BC4&oq=motorola+bluetooth+driver+for+windows+10+BC4&gs_l=psy-ab.3..0i22i30k1.7874.8649.0.8761.4.4.0.0.0.0.64.241.4.4.0....0...1c.1.64.psy-ab..0.4.240....0.fklrJFeQmYM
 
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Thanks for continuing to explore. I had reported the Ralink Motorola BC4 earlier in this thread (( which is one reason why I'd begun to suspect that people weren't reading what had bee written before
 
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Here's what I just now (finally, after 10 days or so!) got from Toshiba:

"
Dear Ayran,

The Toshiba Bluetooth stack was discontinued in 2009.
Customers cannot purchase a license for it anymore.

You will need to uninstall the Toshiba Stack, and use the Microsoft Stack instead.
If you can't get the Microsoft Stack working, you should contact HP/Compaq for support.


Regards,

Chester Kenn San Diego
Toshiba ANZ Support Team
Toshiba Client Solutions ANZ Pty Limited
W: www.mytoshiba.com.au / www.mytoshiba.co.nz
Toshiba Client Solutions ANZ Pty. Limited "
 
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