Question Boot issues with msi z390 pro carbon

seaniez

Reputable
Jan 8, 2016
50
0
4,540
1
I have just completed a new build and I am running into various problems regarding the boot process. The components are

Mobo: MSI Z390 Pro Carbon
CPU: i7-9700k
RAM: 16 GB Corsair Vengeance
PSU: CX750M
SSD: Samsung 860 Evo 500GB
HDD: WD Black 2TB

I tried downloading the ISO file for Windows 10 onto my other PC and running it through Rufus onto a flash drive. All of the necessary files were there and Rufus said it was successful. I attempted to boot from said flash drive with my HDD disconnected, but my SSD left connected as I wanted that to be my main boot drive. When I saved the changes and booted, I was just stuck on the windows loading screen, frozen. Then I tried to boot with the install disk instead of the flash drive, and at that point, the BIOS had none of my SATA devices in the list of bootable drives, but when I changed the BIOS to advanced and looked around I could see that my drives were being recognized as components, but not put into the list of boot drives. And as a result of no SATA drives being recognized as bootable drives, I was sent back to the BIOS after trying to x out of it.

I’m not sure what is going on here at all, I have verified that all of my necessary SATA connections are fine, and this was proven by them being recognized by the BIOS. The main problems are that my disks and such are not being recognized as bootable drives, and that when they are (like the USB or the CD/ROM) I am stuck on a frozen windows or msi screen.
 

tshinhar

Reputable
May 27, 2015
96
17
4,545
3
Looks like you don't quite understand what a bootable drive is

A bootable drive is a drive that has an OS installed on it.

You don't see them as bootable because you need to install windows on the one you want as your boot drive (the ssd)

In the bios go to boot order and set it so that it boots from CD and USB first then you should boot from them and install windows on your ssd(after that he will be bootable)
 

seaniez

Reputable
Jan 8, 2016
50
0
4,540
1
Looks like you don't quite understand what a bootable drive is

A bootable drive is a drive that has an OS installed on it.

You don't see them as bootable because you need to install windows on the one you want as your boot drive (the ssd)

In the bios go to boot order and set it so that it boots from CD and USB first then you should boot from them and install windows on your ssd(after that he will be bootable)
My problem is that nothing I have connected to SATA power and data is showing up as something I can boot to in order to install windows. I am trying to install windows with the disk, but the problem is that the CD/ROM is not showing up in the boot priority list, nor is my SSD, yet when I select advanced mode to see installed components, both are showing up
 

seaniez

Reputable
Jan 8, 2016
50
0
4,540
1
Yesterday I finished building my second PC, so naturally it starts off with many problems. I had spent a few hours trying to figure out why my pc won't boot into the USB drive to install windows, now that I have that I try to install windows, all the progress bars go to 100%, and then the whole PC shuts down. It starts up on its own and I am prompted with something giving me a suggestion to update Windows, so I press next and it takes me to something to type in my Wi-Fi password to initiate the update to possibly stop it from shutting down, about 2 characters in my PC shuts down completely and starts the process over again. What is going on here? I am noticing a pattern where every time I press next the PC shuts down.
 
Last edited:

Ralston18

Titan
Moderator
Update your post to include full system hardware specs.

Are you using a wireless connection to your home network?

What version/build of Windows 10?

Are you able to be a bit more specific about those "somethings"?

Details matter.
 

seaniez

Reputable
Jan 8, 2016
50
0
4,540
1
Update your post to include full system hardware specs.

Are you using a wireless connection to your home network?

What version/build of Windows 10?

Are you able to be a bit more specific about those "somethings"?

Details matter.
i7-9700k
MSi Z390 MPG Gaming Pro Carbon
Samsung 500GB SSD
WD 2TB HDD
16GB Corsair Vengeance RAM
H100i RGB Platinum
CX750M PSU

Windows 10 Home 64 Bit

What I mean by "somethings" are pages with text saying that I should update Windows 10 in order to prevent more shutdowns, it comes up when my computer starts back up. It gives me a box to type in my Wi-Fi password so it can update, but when I press "Next" after typing my password the PC shuts itself off again. I tried reinstalling windows but the PC shut itself down before I could do anything
 

Ralston18

Titan
Moderator
Those "pages with text" - any labels or titles showing an application name, manufacturer, anything that could identify the source of those pages? Not something I recall seeing.

Almost appears to be malware like.... Windows itself should boot and then tell you that there are updates available. And at that point you are already (or should be) beyond the need to enter any wifi passwords. Quite strange.

Are you able to somehow capture and post an image of those pages?

Try using a wired connection versus wireless.

Are you able to boot into Windows using Safe Mode?

References:

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

https://www.ccleaner.com/news/blog/2019/01/17/how-to-boot-windows-in-safe-mode
 

seaniez

Reputable
Jan 8, 2016
50
0
4,540
1
Those "pages with text" - any labels or titles showing an application name, manufacturer, anything that could identify the source of those pages? Not something I recall seeing.

Almost appears to be malware like.... Windows itself should boot and then tell you that there are updates available. And at that point you are already (or should be) beyond the need to enter any wifi passwords. Quite strange.

Are you able to somehow capture and post an image of those pages?

Try using a wired connection versus wireless.

Are you able to boot into Windows using Safe Mode?

References:

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

https://www.ccleaner.com/news/blog/2019/01/17/how-to-boot-windows-in-safe-mode
I attempted putting the SSD into my other PC and installing Windows from there, everything worked, no crashes or anything. So I thought I was out of the woods, and transferred the SSD into the new pc. Same issues occurred, just farther along in the Windows installation process. I made sure my CPU is not overheating, fan is spinning on the PSU, both RAM sticks are recognized along with the SSD, no physical damage to the motherboard (blown or leaking capacitors or shorts). I do not get any crashes in the BIOS, it is only when I am in a drive which contains Windows installation media or Windows itself, evidenced by the SSD with Windows on it.

I have pictures of some of the warning screens but I'm not sure how to have you see them. Best I can do at the moment is describe what they say

"Recovery, Your PC couldn't turn off properly" "The application or operating system couldn't be loaded because a required file is missing or contains errors" File:\windows\system32\winload.exe Error code: 0xc0000225

Because it said a file is missing or contains errors, I rebooted the PC into the install disk and tried to use the repair function, but once again my PC turned off.

When I tried to go into Safe Mode:
"Windows cannot complete installation in safe mode. To continue installing Windows, restart the computer"

And finally, I got a blue screen that said:
"Why did my PC restart?"
"There's a problem that's keeping us from getting your PC ready to use, but we think an update will help get things working again"

And this is the screen I meant which asked for the Wi-Fi password in order to perform said update.
 

Ralston18

Titan
Moderator
"I attempted putting the SSD into my other PC and installing Windows from there, everything worked, no crashes or anything. So I thought I was out of the woods, and transferred the SSD into the new pc."

Transferring the boot drive from one computer to another is problematic and any number of issues can occur.

Do a clean install. Start via the following link from within this Forum:

https://www.tomshardware.com/news/how-to-do-clean-installation-windows-10,36160.html
 

seaniez

Reputable
Jan 8, 2016
50
0
4,540
1
"I attempted putting the SSD into my other PC and installing Windows from there, everything worked, no crashes or anything. So I thought I was out of the woods, and transferred the SSD into the new pc."

Transferring the boot drive from one computer to another is problematic and any number of issues can occur.

Do a clean install. Start via the following link from within this Forum:

https://www.tomshardware.com/news/how-to-do-clean-installation-windows-10,36160.html
That was my 3rd attempt at doing a clean install of windows on this SSD. The first one was putting installation media downloaded from Windows 10 onto the flash drive and booting to it in order to do a clean install, when that was interrupted by the PC shutting down I managed to clear the drive, then tried a clean install with the disk I was bought from Windows. I followed the directions according to Windows and I still encountered the issue with the PC shutting down and turning back on
 

Ralston18

Titan
Moderator
Too much has been done and has happened....

From my limited viewpoint about all I can suggest is to take everything apart and rebuild.

Verify that all intended components are indeed supported by the motherboard.

Follow the motherboard's User Manual/Guide very carefully to ensure that you do not overlook any steps in the installation procedures.

Be very careful about the PSU power connections being made.

Minimize installed components: I.e., do not immediately install a second drive, use the motherboard's integrated GPU.

Make all connections carefully and ensure that all cables, card seatings, and RAM are fully and firmly in place.

Watch all LED's carefully and listen for any beeps at startup.

Objective being to be able to at least achieve a successful boot into Windows 10.

Once the build is working then you can add in the GPU and additional devices. One at a time making sure that everything works between additions.
 

seaniez

Reputable
Jan 8, 2016
50
0
4,540
1
Ok I have an update

By some stroke of luck I booted into the SSD and was successfully taken through the rest of the Windows 10 setup to the desktop with no issues, I was able to install chrome and do whatever I had to do for a few minutes. But once again, the PC shut itself off in the middle of using it. It restarted and I logged back in, a minute or so passes and it shuts off again. At this point I'm willing to bet the PSU is overheating, it explains the increasing frequency of shutdowns as it does not have enough time to cool itself off in between shutdowns and startups. I wanted to run this theory by people who know better
 

ASK THE COMMUNITY

TRENDING THREADS