I bought an HP 10 gen PC and the SSD drive some-how went blank. Had HP technician come and check and they replaced the motherboard and CPU and also said that the 2TB SSD card that I had was defective. The SSD card was removed and there was no drive left in there.
When I switch on the computer it powers but nothing happens as there is no SSD card, however, HP logo comes on.
I used another SSD card to see what would happen, and it comes on and then shows HP PC Hardware Diagnostics UEFI Version 2.3.2.0 - BIOS
and I tested all the list they had and it passed, HOWEVER, I cannot go beyond that. The computer had Windows 11 on it. No drive letters come on and it dies not go beyond that point
I am not computer Savvy. How do I start the computer beyond that to have the Windows 11 and that the disk boots so I can see what is on there. No drive letters come on. I even tried inserting a thumb drive .. still nothing happens and it does not recognize the letters
Can anyone help me in layman's terms what to do.
And also how can I retrieve my personal stuff from the old SSD card. - in case it is contaminated with finger marks or tissue paper, can it be cleaned?
you can email me direct [Moderator edit - XXXXXX personal email address deleted] and also I will check here now and then
Thank you
Paul
When I switch on the computer it powers but nothing happens as there is no SSD card, however, HP logo comes on.
I used another SSD card to see what would happen, and it comes on and then shows HP PC Hardware Diagnostics UEFI Version 2.3.2.0 - BIOS
and I tested all the list they had and it passed, HOWEVER, I cannot go beyond that. The computer had Windows 11 on it. No drive letters come on and it dies not go beyond that point
I am not computer Savvy. How do I start the computer beyond that to have the Windows 11 and that the disk boots so I can see what is on there. No drive letters come on. I even tried inserting a thumb drive .. still nothing happens and it does not recognize the letters
Can anyone help me in layman's terms what to do.
And also how can I retrieve my personal stuff from the old SSD card. - in case it is contaminated with finger marks or tissue paper, can it be cleaned?
you can email me direct [Moderator edit - XXXXXX personal email address deleted] and also I will check here now and then
Thank you
Paul
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