Question BOSD: SYSTEM_SERVICE_EXCEPTION; ntoskrnl.exe+1b3ef0

[Sirius VI]

Hey there,

I built a new PC about a year ago and everything worked fine until now. I've been getting multiple BOSDs over the last week. I first thought it was the new windows 10 update, so I rolled back a complete backup with Acronis backup manager and I also reset my Bios to default settings, just to be sure. However, I've just gotten another BOSD.

Here is the link to my minidump (unfortunately I don't have the previous minidumps anymore, since I've rolled my system with Acronis):

https://www.fastshare.org/download/070919_13593_01.dmp

I have no idea what could be causing this issue. It could be anything. Can someone please take a look at the minidump and tell me, what could be the cause of this behavior?

Thank you so much in advance!

 

[gardenman]

Hi, I was going to look at the dump file but the link you posted doesn't work. It says "Invalid file URL, maybe the file has been deleted."

 

[Sirius VI]

Hey man, thank you. So odd that the file was deleated. Here is a new link. I would be so thankful if you could just take a look at it =):

https://www.fastshare.org/download/070919_13593_01.dmp

 

[gardenman]

@Colif asked me to read the dump file and he will reply later. I ran the dump file through the debugger and got the following information: https://pste.eu/p/7kCC.html

File information:	070919_13593_01.dmp (Jul 9 2019 - 13:22:43)
Bugcheck:	SYSTEM_SERVICE_EXCEPTION (3B)
Driver warnings:
Probably caused by:	memory_corruption (Process: explorer.exe)
Uptime:	1 Day(s), 2 Hour(s), 26 Min(s), and 52 Sec(s)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

Possible Motherboard page: https://us.msi.com/Motherboard/Z370-GAMING-PRO-CARBON.html
There is a BIOS update available for your system (version A.8). You are using version A.5. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Sirius VI]

Thanks for your help. I haven't (intentionally) overclocked my System. I did however undervolt my system a little bit by reducing the offset voltage. The system ran stable for a few weeks, so I didn't think that the sudden BOSDs could have something to do with that. I decided to undervolt after doing a stresstest with AIDA64, which produced CPU temps of up to 100 degrees Celsius, which I thought was fairly high. My CPU is around 40° idle and about 60 to 65° when playing a demanding game.

I have already reset my BIOS to defaults.