Bose QC35 Mics don't work on PC and when set to Headset it has a static sound

[thekiller99]

I recently purchase the new Bose QuietComfort 35 and wanted to use it for CSGO. In my sound settings of playback devices, i get 2 devices: Headset or Headphones.

If I were to set Headset as the default device
-I get a small static sound
-the sound from the headphone becomes extremely bad
-mic works

If I were to choose headphones then
-the audio sounds fine
-mic doesn't work at all
-No static sound

If I go onto the Recording tab in Sound(Control panel -> Sound) I set headset to default device and the static sound comes back again.

 

[Suztera]

I assume you are connecting via bluetooth. There is no way to get good quality audio and use the mic. For the best audio, you would be using the Advanced Audio Distribution Profile (AD2P) bluetooth profile which only allows audio. Headset Profile (HSP) or Hands-Free Profile (HFP) will allow the use of your mic but your audio will be low quality. This is the limitation of bluetooth.
As to the static sound, try turning the ANC off.

 

[thekiller99]

I assume you are connecting via bluetooth. There is no way to get good quality audio and use the mic. For the best audio, you would be using the Advanced Audio Distribution Profile (AD2P) bluetooth profile which only allows audio. Headset Profile (HSP) or Hands-Free Profile (HFP) will allow the use of your mic but your audio will be low quality. This is the limitation of bluetooth.
As to the static sound, try turning the ANC off.

Yes I'm using Bluetooth, there are cords that are provided by Bose but I don't know how to switch the headphones to use cords. I don't think you can turn off Anti-noise cancelling on the QC35.

 

[Suztera]

I assume you are connecting via bluetooth. There is no way to get good quality audio and use the mic. For the best audio, you would be using the Advanced Audio Distribution Profile (AD2P) bluetooth profile which only allows audio. Headset Profile (HSP) or Hands-Free Profile (HFP) will allow the use of your mic but your audio will be low quality. This is the limitation of bluetooth.
As to the static sound, try turning the ANC off.

Yes I'm using Bluetooth, there are cords that are provided by Bose but I don't know how to switch the headphones to use cords. I don't think you can turn off Anti-noise cancelling on the QC35.

I believe the 3.5mm cable only allows you to listen to audio, not use the mic on your QC35.
If it has a static sound, then you should get a replacement then.

 

[thekiller99]

It only has a static sound when I switch to headset in Control Panel-> Sound. If it set it to Headphones then it's fine

 

[Suztera]

It only has a static sound when I switch to headset in Control Panel-> Sound. If it set it to Headphones then it's fine

I would ask/ tell Bose support then. What I assume is that the ANC is causing that static noise when you are using the mic.