Bought a 48V 20AH battery off amazon. Charging port on the battery looks like it was deep fried.

[jeepmare]

I just got it today, opened it up and the port on the battery itself looks like someone dropped it into a deep fryer, it has 25% battery and i tested the actual output on the project i bought it for and it does seem to work, I'm scared to even plug in the charging port though. asking if this is something i could get repaired or repair myself. If i can do it how would you recommend doing so. Alternatively i live in oregon is there any place you'd recommend i should go for repairs? Any help is greatly appreciated!

https://imgur.com/a/IWf5Gbd

View: https://imgur.com/a/IWf5Gbd

 

[USAFRet]

Was this "new"?
Fulfilled by Amazon, or a 3rd party?

Send it back.

Amazon is generally really good about returns in the first 30 days.
No reason for you to try to "fix it".

 

[jeepmare]

I got it from a company called Viset on amazon, as a new item. They were well reviewed, so im guessing i just got a lemon or something.
Im talking to their support and they want me to try and repair it but i have no clue how to do that safely.
Amazon wants me to wait two days before i escalate to them.
HOWEVER! in the event that i can't get it replaced and you don't recommend i do it myself (which is fair, i don't really know what i'm doing), would you think a hobby shop or something of that sort would be able to repair something like this?

 

[USAFRet]

What is this for?

Could a competent shop 'repair' it?
Can't really tell the full extent of the damage, but that doesn't really matter.
New is new. Not messed up in need of fixing.

I certainly wouldn't accept a device like that.

 

[USAFRet]

If you get it repaired, but they don't do it quite right....
It fries whatever you connect it to.
Then who is to blame?

You, the repair shop, the manufacturer?

Nope. Send that puppy back.



These people?
https://www.amazon.com/s?i=merchant-items&me=A10HVIGSQVSPU0

 

[jeepmare]

Finally got an email back from support they've agreed the exchange the battery for a new one.
My post was mainly for the unlikely scenario of they arent gonna take the return back and who should i go talk with to maybe fix the problem and not have a $300 paperweight.. But i do appreciate your recommendations. Thank you.