Question Brand new Asus laptop is freezing & rebooting without any BSODs ?

[liberty610]

Hey everyone,

I just got an Asus ROG Strix Scar 18 (2025) laptop today. Model G835LW-XS97.
I had it on for 3 to 4 hours without any issues. I installed all my apps, and have been getting all it all setup. I have ran a couple 3D Mark bench tests without any issues. But recently there was a couple full Windows freezes and then the system reboots itself. No BSOD or anything. Just hangs there, and then shuts off, and reboots.

I have updated the BIOS and drivers to the latest versions, and I am running Windows 11 Pro with all the latest available updates for the 24H2 version.

These freezes have happened randomly. Four times it happened when I was not doing anything heavy at all. The first time it happened, it was attempting to switch from the Intel on chip GPU to the dedicated NVIDIA gpu. It froze and I was forced to hold down the power button and restart.

The next time it happened, it was just sitting on the desktop idle. The third and fourth time it happened, I was simply going through some of the power plan settings.

Everything would just freeze up. No mouse movement, no keyboard responses, no blue screen of death. And then it would shut itself all the way off, and then reboot.

I originally had the latest NVIDIA studio driver installed (I do more production work than gaming). I thought that may have caused these freeze blips. I am now am running the latest game ready drivers. No issues yet, but it's only been a few minutes. I know Nvidia has had some 50 series driver issues, but what else can I do to monitor this and see what is causing it? I only have a 2 week return window on it and this is the second one of these laptops I have attempted. The first had issues with the keyboard.

How would I go about getting proper windows log files to share and what not?

Thanks in advance for any help!

 

[taser_face_nic]

That's a personal preference but I don't log into it.

Would signing in cause any issues that you would be aware of?

You really should start your own thread.

COLGeek, why do you say that? I was replying to libertys post

 

[COLGeek]

Would signing in cause any issues that you would be aware of?

COLGeek, why do you say that? I was replying to libertys post

It seemed as though you were introducing your own question.

 

[taser_face_nic]

It seemed as though you were introducing your own question.

Oh maybe I replied wrong but I was trying to reply to his post I read. New this this thread so I apologize if it wasn’t done correctly

 

[liberty610]

Oh maybe I replied wrong but I was trying to reply to his post I read. New this this thread so I apologize if it wasn’t done correctly

Don't apologize dude. I get why you ask the question here in this thread. Because I had mentioned skipping the sign and process on the Windows install on my detailed post.

I personally don't like sending Microsoft complete details about everything I do on my computer and when you're logged into a Microsoft account that's what happens a lot of the time. Now I'm sure because they built the operating system and they do what they want technically, they can still collect certain information even when you're not signed in, but it makes it a little bit more difficult for them to obtain certain things. A lot of people opt out of signing into an account and doing an offline account for security and privacy issues.

 

[COLGeek]

Oh maybe I replied wrong but I was trying to reply to his post I read. New this this thread so I apologize if it wasn’t done correctly

Nothing to apologize for. Typical forum etiquette is to NOT inject a new question not directly responding to the original topic. Instead, you start your own thread, providing details specific to your situation.

 

[taser_face_nic]

Don't apologize dude. I get why you ask the question here in this thread. Because I had mentioned skipping the sign and process on the Windows install on my detailed post.

I personally don't like sending Microsoft complete details about everything I do on my computer and when you're logged into a Microsoft account that's what happens a lot of the time. Now I'm sure because they built the operating system and they do what they want technically, they can still collect certain information even when you're not signed in, but it makes it a little bit more difficult for them to obtain certain things. A lot of people opt out of signing into an account and doing an offline account for security and privacy issues.

Oh nice ok thanks man. And that totally makes sense. Thought it was always a good idea to register windows and what not but if it doesn’t to be linked, I’d rather keep my info more private if it’s an option. Appreciate you sharing man