Hello,
As the title states, I bought a brand new pre-built and am running into issues. I am randomly getting blue screens of death while working, gaming, randomly etc. All of my drivers are up to date as this is a brand new computer. I was wondering if anyone has any idea of how to fix this? I've spent hours reseraching, but am lost and confused.
Below find a link to the dumb files and information from WhoCrashed
I use a ryzen 3600
msi 3080.
Any guidance would be greatly appreciated!!!
https://1drv.ms/u/s!AgSl2EMwPuvLgR3cizr37hpS2Kwa?e=Z9bLTc
Computer name: DESKTOP-3GP8I5S
Windows version: Windows 10, 10.0, version 2009, build: 19042
Windows dir: C:\Windows
Hardware: ASUS, ASUSTeK COMPUTER INC., PRIME B550-PLUS
CPU: AuthenticAMD AMD Ryzen 5 3600 6-Core Processor 8664, level: 23
12 logical processors, active mask: 4095
RAM: 17056043008 bytes (15.9GB)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\Windows
C:\Windows\Minidump
On Thu 12/3/2020 12:45:03 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120320-5031-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x1 (0x7FF95836BE24, 0x0, 0xFFFF, 0xFFFF858514EDFB80)
Error: APC_INDEX_MISMATCH
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 12/3/2020 12:45:03 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x8209)
Bugcheck code: 0x1 (0x7FF95836BE24, 0x0, 0xFFFF, 0xFFFF858514EDFB80)
Error: APC_INDEX_MISMATCH
Bug check description: This indicates that there has been a mismatch in the APC state index.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 12/1/2020 2:42:06 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120120-4921-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0xC7 (0x8, 0x1, 0xFFFF8F8D381E9180, 0xFFFF8F8D3560EB18)
Error: TIMER_OR_DPC_INVALID
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is issued if a kernel timer or delayed procedure call (DPC) is found somewhere in memory where it is not permitted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This may be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. Memory corruption can also occur because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 12/1/2020 10:15:42 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120120-4984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8072E61A876, 0xFFFFC9812DCFF920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 11/30/2020 3:23:53 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\113020-4906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x1 (0x7FF9847EBE24, 0x0, 0xFFFF, 0xFFFF8203C4C3EB80)
Error: APC_INDEX_MISMATCH
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 11/30/2020 11:08:11 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\113020-5187-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80561228C0A, 0xFFFFD60BAE182500, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
6 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
As the title states, I bought a brand new pre-built and am running into issues. I am randomly getting blue screens of death while working, gaming, randomly etc. All of my drivers are up to date as this is a brand new computer. I was wondering if anyone has any idea of how to fix this? I've spent hours reseraching, but am lost and confused.
Below find a link to the dumb files and information from WhoCrashed
I use a ryzen 3600
msi 3080.
Any guidance would be greatly appreciated!!!
https://1drv.ms/u/s!AgSl2EMwPuvLgR3cizr37hpS2Kwa?e=Z9bLTc
Computer name: DESKTOP-3GP8I5S
Windows version: Windows 10, 10.0, version 2009, build: 19042
Windows dir: C:\Windows
Hardware: ASUS, ASUSTeK COMPUTER INC., PRIME B550-PLUS
CPU: AuthenticAMD AMD Ryzen 5 3600 6-Core Processor 8664, level: 23
12 logical processors, active mask: 4095
RAM: 17056043008 bytes (15.9GB)
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\Windows
C:\Windows\Minidump
On Thu 12/3/2020 12:45:03 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120320-5031-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x1 (0x7FF95836BE24, 0x0, 0xFFFF, 0xFFFF858514EDFB80)
Error: APC_INDEX_MISMATCH
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 12/3/2020 12:45:03 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x8209)
Bugcheck code: 0x1 (0x7FF95836BE24, 0x0, 0xFFFF, 0xFFFF858514EDFB80)
Error: APC_INDEX_MISMATCH
Bug check description: This indicates that there has been a mismatch in the APC state index.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 12/1/2020 2:42:06 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120120-4921-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0xC7 (0x8, 0x1, 0xFFFF8F8D381E9180, 0xFFFF8F8D3560EB18)
Error: TIMER_OR_DPC_INVALID
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is issued if a kernel timer or delayed procedure call (DPC) is found somewhere in memory where it is not permitted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This may be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. Memory corruption can also occur because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Tue 12/1/2020 10:15:42 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120120-4984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8072E61A876, 0xFFFFC9812DCFF920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 11/30/2020 3:23:53 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\113020-4906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x1 (0x7FF9847EBE24, 0x0, 0xFFFF, 0xFFFF8203C4C3EB80)
Error: APC_INDEX_MISMATCH
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 11/30/2020 11:08:11 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\113020-5187-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80561228C0A, 0xFFFFD60BAE182500, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
6 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.