[SOLVED] Brand new PC after 1 week of use dont even post at 3200 mhz ram speed

[Fragiskos Tsi]

Since i bought my new pc, for 1 week it was running fine at 3200 mhz. After my issue started i updated bios and tried again at 3200mhz but my problem didnt solved. I went back to my local pc service and told me it was a faulty motherboard. I changed my asus x470f gaming to x570f gaming but my problem remains exactly the same, even with x570f gaming and after 1-2 weeks my pc didnt post at 3200mhz. Again back to pc service, they tried with 2 different ryzen cpu, psu and another compatible pair of ram but they still cant make it post at 3200mhz, the higher they could get it is 2600 mhz. I believe its psu that causes this, for some reason it affects the motherboard and make it impossible to work properly.


Asus x570f gaming (x470f gaming previous mobo)
Ryzen 5 3600
Gskill tridentz rgb 2*8GB (olso tried with gskill ripjawsV)
Corsair TX-M series 650W gold+
RX5700XT Red Dragon
NVMe samusung ssd 250gb*

 

[Roland Of Gilead]

Since i bought my new pc, for 1 week it was running fine at 3200 mhz. After my issue started i updated bios and tried again at 3200mhz but my problem didnt solved. I went back to my local pc service and told me it was a faulty motherboard. I changed my asus x470f gaming to x570f gaming but my problem remains exactly the same, even with x570f gaming and after 1-2 weeks my pc didnt post at 3200mhz. Again back to pc service, they tried with 2 different ryzen cpu, psu and another compatible pair of ram but they still cant make it post at 3200mhz, the higher they could get it is 2600 mhz. I believe its psu that causes this, for some reason it affects the motherboard and make it impossible to work properly.


Asus x570f gaming (x470f gaming previous mobo)
Ryzen 5 3600
Gskill tridentz rgb 2*8GB (olso tried with gskill ripjawsV)
Corsair TX-M series 650W gold+
RX5700XT Red Dragon
NVMe samusung ssd 250gb*

Hey there,

So first things first, it's almost 100% it's not your PSU! Your PSU only supplies power to the system, the mobo/ram/cpu have to work for it to post. The PSU will not prevent you from posting unless it's dead, for the most part. So it's something else, IMO.

What way are you setting the ram to work? DOCP, or manually setting timings and voltage?

 

[WildCard999]

Try these steps in this order.

Set the motherboard BIOS settings for default. (Save and exit)

Make sure the BIOS is up to date.

Make sure the memory is in slots A2/B2 (2&4). If you need to change the slots make sure the system is turned off before doing this as it could damage the system. Once in the correct slots DOCP should work.

Enable DOCP, this will set the memory at the correct speed, voltage and timings. (save & exit)

 

[Fragiskos Tsi]

Hey there,

So first things first, it's almost 100% it's not your PSU! Your PSU only supplies power to the system, the mobo/ram/cpu have to work for it to post. The PSU will not prevent you from posting unless it's dead, for the most part. So it's something else, IMO.

What way are you setting the ram to work? DOCP, or manually setting timings and voltage?

Hey there,

So first things first, it's almost 100% it's not your PSU! Your PSU only supplies power to the system, the mobo/ram/cpu have to work for it to post. The PSU will not prevent you from posting unless it's dead, for the most part. So it's something else, IMO.

What way are you setting the ram to work? DOCP, or manually setting timings and voltage?

Only ram speed was set to 3200 mhz 1.35V from 2133 1.20V
Olso tried to enable DOCP but still no post
I get the orange ram led or cpu red led error as i try to boot

 

[Roland Of Gilead]

Okay, so, I'd suggest testing your ram outside of windows. download and setup a usb key with memtest86+. Set your boot options to boot to the usb, and run memtest on your ram. Let it run for 4 passes. If it throws up any errors, it maybe your ram is not working correctly.

So, by the sounds of it, you only set speed and voltage manually? You also have to set the 5 main timings to (if you are doing it manually).

Use CPU-z and open the SPD tab, and look at the timings for the XMP profile. Note them down. Then reboot, go to your bios and set those same 5 timings you see, plus the voltage and try again.

Speed tab will look like this:

https://imgur.com/VvZvJqM

View: https://imgur.com/VvZvJqM


This may work, if DOCP doesn't. But you will only know by trying.

 

[WildCard999]

DOCP will only work in the correct slots (A2/B2).
Page 19 of the motherboard manual.
https://www.asus.com/Motherboards/ROG-Strix-X570-F-Gaming/HelpDesk_Manual/9

 

[Roland Of Gilead]

Although, we haven't mentioned it so far, it's worth doing a CMOS clear after any bios update. This will completely remove any microcode left over from previous Bios'

 

[Fragiskos Tsi]

Try these steps in this order.

Set the motherboard BIOS settings for default. (Save and exit)

Make sure the BIOS is up to date.

Make sure the memory is in slots A2/B2 (2&4). If you need to change the slots make sure the system is turned off before doing this as it could damage the system. Once in the correct slots DOCP should work.

Enable DOCP, this will set the memory at the correct speed, voltage and timings. (save & exit)

I reset bios to default to make my pc boot and then i update to the latest version.
Memory is at A2 B2 slots as the manual say.
Olso i try using my brothers gskill ripjawsV but still no post.
I set manual voltage and timings Cl16 18 18 38 1.35V, after fail restart i reset bios again and tried with docp...... still no post

 

[Fragiskos Tsi]

Although, we haven't mentioned it so far, it's worth doing a CMOS clear after any bios update. This will completely remove any microcode left over from previous Bios'

Even cmos clear didnt help at all 🙁

 

[WildCard999]

I reset bios to default to make my pc boot and them i update ti the the latest version
Memory is at A2 B2 slots as the manual say
Olso i try using my brothers gskill ripjawsV but still no post.
I set manual voltage and timings Cl16 18 18 38 1.35V, after fail restart i reset bios again and tried with docp...... still no post

Have you tried updating the BIOS? It can help with compatibility/stability with memory.

 

[Fragiskos Tsi]

Have you tried updating the BIOS? It can help with compatibility/stability with memory.

Sure, thats the 1st thing i did, bios update and cmos clear.
Isnt it strange? 2 different mobos having exactly the same issues after 1-2 weeks of use?

 

[WildCard999]

Sure, thats the 1st thing i did, bios update and cmos clear.
Isnt it strange? 2 different mobos having exactly the same issues after 1-2 weeks of use?

Very strange.

What is the exact model of the memory?

 

[Roland Of Gilead]

Yes, very strange!

 

[Fragiskos Tsi]

Very strange.

What is the exact model of the memory?

Gskill tridentZ rgb F4-3200C16D-16GTZR
which is 100% compatible from support page at asus website

 

[Roland Of Gilead]

It might be worth changing the SOC voltage up a notch. Sometimes it helps for ram stability/compatibility. If it's set at lets say 1.0v, Only increase it by 0.05, so it would be 1.05v. Try it and see if that makes any difference.

 

[Fragiskos Tsi]

It might be worth changing the SOC voltage up a notch. Sometimes it helps for ram stability/compatibility. If it's set at lets say 1.0v, Only increase it by 0.05, so it would be 1.05v. Try it and see if that makes any difference.

I will mention this tomorrow at my pc service and hope it will sovle the issue

 

[WildCard999]

While memory is tested before it is shipped out maybe there's an issue with the memory. Perhaps it may be worth trying 1 stick at a time in the A2 slot only and then enabling DOCP. If one works and the other doesn't then it's time to contact Gskill.

I doubt this is the issue as you tried the other memory but it may be something to double check.

 

[Fragiskos Tsi]

Havent tried with 1 ram at a time.
But as far i know they olso tried with a pair of corsair lpx which can run up to 3600, olso with 2 different ryzen cpu and another psu as i mentioned before. Its abnormal, i supply my devises from UPS, my 10 year old pc with china psu still works i will check the grounding tomorrow just in case...

 

[zx128k]

Have you tried setting IF manually? Manually entering the primary timings for your RAM and voltage? Tried using only one RAM stick?

 

[Fragiskos Tsi]

Have you tried setting IF manually? Manually entering the primary timings for your RAM and voltage? Tried using only one RAM stick?

I have tried setting manually voltages and timings cl16 18 18 38 1.35v. After fail restart i reset bios to default again and enable docp.
At my pc service they tried with another 100% compatible pair of ram (corsair lpx).
Same issues again

 

[zx128k]

I have tried setting manually voltages and timings cl16 18 18 38 1.35v. After fail restart i reset bios to default again and enable docp.
At my pc service they tried with another 100% compatible pair of ram (corsair lpx).
Same issues again

The motherboard should boot cycle a few times to train the secondary timings etc. If the training fails you should get an error code and a boot loop until the error count is reached. When this happen bios should reset to defaults.

The other issue you can have is that the PC wont even boot.

Have you tried setting IF to 1600 for 3200 RAM speeds. Also what are the voltages your bios is reporting? When you set the voltage for the RAM to 1.35volts, when you get into monitoring in bios does it report 1.35volts? Do you get the correct voltages for the rest of the rails, 3V3, 5V and +/-12V? Getting sane voltages for your cpu?

 

[Fragiskos Tsi]

The motherboard should boot cycle a few times to train the secondary timings etc. If the training fails you should get an error code and a boot loop until the error count is reached. When this happen bios should reset to defaults.

The other issue you can have is that the PC wont even boot.

Have you tried setting IF to 1600 for 3200 RAM speeds. Also what are the voltages your bios is reporting? When you set the voltage for the RAM to 1.35volts, when you get into monitoring in bios does it report 1.35volts? Do you get the correct voltages for the rest of the rails, 3V3, 5V and +/-12V? Getting sane voltages for your cpu?

Yes, bios report correct RAM voltages.
I havent noticed the voltages for cpu, i have this setting as default at 3.6Ghz.
Even with manual timings and voltages or DOCP enabled, after i save settings PC try to restart, for 3 times it keeps on/off and then it boots, an error message appears and i press F1 to log into bios again, i dont remember if have the settings that i made or just they reset by it self to default to make it boot again after fail restarts.
Havent try setting IF to 1600 but i will mention it tomorrow at my pc service.