Question Brand New PC Freezing for no apparent reason

[Vercan]

Hello everyone, I got a brand new pc about ~1 week ago and it continues to randomly freeze regardless of all the fixes I try.

Specs:

Summarized: Intel i7-9700K / RTX 2080 SUPER 8GB / 480GB SSD / 1TB HDD / Hyperx 16GB Ram / Z390 Motherboard / 750W Bronze PSU

Specific:
– Aerocool Quartz Revo RGB Fans Mid Tower Case w/ Tempered Glass

– Aerocool Lux-750W Official 80Plus Bronze 85% Efficiency PSU

– Intel Core i7-9700K Coffee Lake 8-Core 3.6 GHz (4.9 GHz Turbo)

– Aerocool Verkho 4 Lite CPU Cooler

– Gigabyte Z390 GAMING X (rev.1.0) (DDR4) (LGA1151)

– Kingston SSDNow A400 Series SA400S37/480G 2.5″ 480GB SSD

– Seagate 1TB ST1000DM010 7200RPM SATA III 64MB Barracuda HDD

– HyperX Fury 16GB (1 x 16GB) 288-Pin DDR4 2666 (PC4 21300) Desktop Memory Black Model HX426C16FB/16

– Zotac ZT-T20820H-10P GAMING GeForce RTX 2080 SUPER Triple Fan 8GB GDDR6 PCIe GPU

- Microsoft Windows 10 Home 64-Bit Edition OEM (DVD included)

The type of freeze I experience:

The application freezes completely and is unresponsive, then after 10-15 seconds the application "refreshes" and goes back to normal completely.
Note: If I'm playing music the music doesn't freeze immediately, it freezes when the application "refreshes" and then continues playing as soon as the computer goes back to normal.

 

[EyyMunchian]

I can think of two things:

-Driver Errors
-Overheating (Most likely, when my CPU overheated my games could experience a 5 second stutter)
-Bad Host Drive

 

[Vercan]

I can think of two things:

-Driver Errors
-Overheating (Most likely, when my CPU overheated my games could experience a 5 second stutter)
-Bad Host Drive

I’m 99% sure its not overheating since my temperatures dont go over 65° while im gaming and are even less than that when im using applications like discord and firefox where I still get freezes.
How can I check for Driver Errors?

 

[EyyMunchian]

I’m 99% sure its not overheating since my temperatures dont go over 65° while im gaming and are even less than that when im using applications like discord and firefox where I still get freezes.
How can I check for Driver Errors?

Some 3rd party programs usually help with that.

Here is a lsit:
https://www.techradar.com/best/best-driver-update-software

 

[Vercan]

Some 3rd party programs usually help with that.

Here is a lsit:
https://www.techradar.com/best/best-driver-update-software

I tried updating my drivers with 3 different programs yet im still experiencing the freezes

 

[Flayed]

You could try booting into safe mode with networking and see if the freezes still occur

 

[Deleted member 14196]

I tried updating my drivers with 3 different programs yet im still experiencing the freezes

If you have updated your drivers using those third-party utilities that is what has caused this problem. I would clean install windows again don’t use any driver updaters ever because they break the windows install like this. Just use the drivers that come with windows and after the install of windows install your graphics drivers and that’s it that’s all you need to do

 

[Vercan]

If you have updated your drivers using those third-party utilities that is what has caused this problem. I would clean install windows again don’t use any driver updaters ever because they break the windows install like this. Just use the drivers that come with windows and after the install of windows install your graphics drivers and that’s it that’s all you need to do

So I have to reinstall my windows? Is there any way to do this without losing all my files?

 

[Deleted member 14196]

If you use system restore you can restore to the point before you use the third-party apps. The problem with those apps that update drivers is they usually guess wrong and get the incorrect driver set installed. There is literally no way you can tell what to uninstall. If you can’t do a system restore you can back up all your data documents and so forth to a separate drive and then just format and reinstall windows and it should know all the drivers that you need. Then you can install your graphics driver from your graphics driver manufacturer

 

[Vercan]

If you use system restore you can restore to the point before you use the third-party apps. The problem with those apps that update drivers is they usually guess wrong and get the incorrect driver set installed. There is literally no way you can tell what to uninstall. If you can’t do a system restore you can back up all your data documents and so forth to a separate drive and then just format and reinstall windows and it should know all the drivers that you need. Then you can install your graphics driver from your graphics driver manufacturer

I reinstalled my windows and deleted everything, now that i reinstalled everything im still experiencing the freezes

 

[Flayed]

I would suggest to try a different PSU