[SOLVED] Brand new WD Gold 2TB running slow

diamondpumpkin1

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I just got a WD Gold 2TB on Amazon, I wanted this drive specifically because of the performance (200MB/s according to spec sheet and user reviews). Once I got the drive I quickly checked with crystal disk info to see the online hours and ensure it is new, it is. I ran crystal disk mark and the speeds were disappointing. I was getting no more than 130MB/s on read and write with crystal disk mark. I tried version 6.0.2 and 6.0.0 as tested by one of the Amazon reviewers who hit 200+MB/s. I tried three different SATA cables and even plugged it into a different machine, although the second one was running linux so I had to reformat it with ext4, it got 100MB/s. Is there a drive lottery kind of like the silicon lottery or am I missing something? Western Digital does have software to update firmware, but it needs a USB adapter, I ordered one it'll be here in a couple of days. Anyone have any incite on this?
 
Your latest HD Tune test suggests that the drive has 6 heads. This is confirmed by WDMarvel.

In WDMarvel you would perform a full resource dump (ROM and SA modules), but you already have more than enough information to prove that the drive is a fake.

My WDFAKCHK tool says that the DCX is not a match, so the counterfeiters couldn't even fake the label correctly.
 
Your drive is spinning at 5400 RPM. It appears to be a fake.

https://www.cclonline.com/content/images/pdf/WD2005FBYZ_data.pdf

Could you show us a photo of the label? What are the DCX, R/N and full model numbers?

Check your model and serial numbers at WD's warranty page:

https://support.wdc.com/warranty/warrantystatus.aspx

Can you post a photo of the PCB? What are the 2060-nnnnnn and 2061-nnnnnn numbers on the PCB?

Can you repeat the HD Tune read benchmark, this time by using the short stroke test? This will tell us how many heads it has.

How to determine number of heads using HD Tune:
http://www.hddoracle.com/viewtopic.php?f=59&t=650

The tool is not infallible ...

Tool for checking fake WD HDDs:
http://www.hddoracle.com/viewtopic.php?f=22&t=2153
 
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Your drive is spinning at 5400 RPM. It appears to be a fake.

https://www.cclonline.com/content/images/pdf/WD2005FBYZ_data.pdf

Could you show us a photo of the label?

Check your model and serial numbers at WD's warranty page:

https://support.wdc.com/warranty/warrantystatus.aspx

You can use the Windows Snipping Tool to capture a screenshot. Otherwise use the PrtScn button:

https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/
where is mentioned that its running on 5400rpm? it could as well be running in ide mode (133mb/s limit while higher latencies)
 

diamondpumpkin1

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hi, can u post picture from "info" page?
View: https://i.imgur.com/so7RDwX.png


Your drive is spinning at 5400 RPM. It appears to be a fake.

https://www.cclonline.com/content/images/pdf/WD2005FBYZ_data.pdf

Could you show us a photo of the label? What are the DCX, R/N and full model numbers?

Check your model and serial numbers at WD's warranty page:

https://support.wdc.com/warranty/warrantystatus.aspx

Can you post a photo of the PCB? What are the 2060-nnnnnn and 2061-nnnnnn numbers on the PCB?

Can you repeat the HD Tune read benchmark, this time by using the short stroke test? This will tell us how many heads it has.

How to determine number of heads using HD Tune:
http://www.hddoracle.com/viewtopic.php?f=59&t=650

The tool is not infallible ...

Tool for checking fake WD HDDs:
http://www.hddoracle.com/viewtopic.php?f=22&t=2153
I got what you requested, however I was unable to run the fake drive program, windows doesn't like it.
S/N: WMC6N0L2ND25
Model: WD2005FBYZ-01YCBB2
According to WD ^

Pictures:
View: https://imgur.com/a/Wgj75nV
 
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The warranty status page says "out of region" if I choose USA, so that is inconclusive.

The PCB number (2060-771698) was used in the WD20EARS-00MVWB0 model which is a Green 5400 RPM drive.



The R/N on label is 800032 which implies that the real PCB is 2060-800032.



 
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diamondpumpkin1

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The warranty status page says "out of region" if I choose USA, so that is inconclusive.

The PCB number (2060-771698) was used in the WD20EARS-00MVWB0 model which a Green 5400 RPM drive.

The R/N on label is 800032 which implies that the real PCB is 2060-800032.



So the PCB was swapped? Why?
 

diamondpumpkin1

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The label was swapped, not the PCB.

Could you run the HD Tune short stroke test again, this time using 2GB rather than 12GB? It looks like your drive has 2 heads, which would suggest that it is a WD10EARS.

https://www.hdd-parts.com/13021811.html

You could also use WDMarvel to dump the drive's firmware. This will provide conclusive proof of its real identity.

https://wdmarvel.com/en/demo/
View: https://i.imgur.com/GVxCuNA.png


Not entirely sure how to dump it's fireware, but according to 'Drive Info' it's definitely not a 2TB Gold:

Code:
Format version = 0x0002
Controller firmware version = 27.6ER
Servo firmware version = 0C.07
Overley firmware version = 27.6FR
Surface format version = C1.A30
Read channel firmware version = G.00024A
Media count = 3
Physical head count = 6
Used head count = 6
Used head map =  0 1 2 5 6 7
Drive type = Desktop 3.5 Inch
Zone count = 21
Servo wedges count = 396
SA track count = 256
Spindle motor RPM = 5000
UA track count = 0
Cylinder skew = 55
Head skew = 77
Cluster Skew = 130
Code Residence = 5
PCBA type = Entek
Interface type = Serial ATA
Installed memory = 64Mb
 
Parts info
Controller chip Vendor = 0x0000
Controller chip rev = 0x7412
MicroP Vendor = 0x0000
MicroP Rev = 0x7412
Channel Chip Vendor = 0x0039
Channel chip Rev = 0x0023
Preamp Vendor = 0x0000
Preamp Rev = 0x0005
Power IC vendor = 0x0000
Power IC Rev = 0x2100
 
ECC correction info
No. of interleaves in OTF ECC corr = 4
Number of bytes corrected by OTF = 26
Number of bytes corrected by FW burst corr = 185
No. of ecc bytes in read/write long sector = 245
 
Format info
Tracks per inch (in KTPI) = 0
Area density = 671Gb
Drive Format Type = 0
 
Media manufacturer code - K
Head manufacturer code - 7
 
Drive config
Format version = 0x0101
DCM Selection = 0x0001
cur_stroke = 0x0001
phy_heads = 0x0006
used_heads = 0x0006
cur_capacity = 0x7434
max_fmt_LBAs = 3926353536 - 2010Gb
target_capacity = 0x0001
max_target_LBAs = 3907029167 - 2000Gb
hq_capacity = 0x0001
max_HQ_LBAs = 3926353536 - 2010Gb
final_capacity = 0x0001
z0_dtpi = 0x00035126
z0_kfci = 0x028F5C24
cur_svo_TPI = 0x00040B28
cur_data_TPI_0 = 0x0003CA75
cur_data_TPI_1 = 0x00046C33
cur_data_TPI_2 = 0x0003CA75
cur_data_TPI_3 = 0x0004641D
cur_data_TPI_4 = 0x0003CA75
cur_data_TPI_5 = 0x00046C33
cur_data_TPI_6 = 0x00000000
cur_data_TPI_7 = 0x00000000
cur_data_TPI_8 = 0x00000000
cur_data_TPI_9 = 0x00000000
cur_KFCI_0 = 0x650B
cur_KFCI_1 = 0x6E33
cur_KFCI_2 = 0x6A87
cur_KFCI_3 = 0x6E33
cur_KFCI_4 = 0x6161
cur_KFCI_5 = 0x66DB
cur_KFCI_6 = 0x0000
cur_KFCI_7 = 0x0000
cur_KFCI_8 = 0x0000
cur_KFCI_9 = 0x0000
max_LBA_for_head_0 = 631530144 - 323Gb
max_LBA_for_head_1 = 688757328 - 352Gb
max_LBA_for_head_2 = 665811216 - 340Gb
max_LBA_for_head_3 = 688757328 - 352Gb
max_LBA_for_head_4 = 608630400 - 311Gb
max_LBA_for_head_5 = 642867120 - 329Gb
max_LBA_for_head_6 = 0 - 0Gb
max_LBA_for_head_7 = 0 - 0Gb
max_LBA_for_head_8 = 0 - 0Gb
max_LBA_for_head_9 = 0 - 0Gb
max_user_cyls_for_head_0 = 0x0003C2AE
max_user_cyls_for_head_1 = 0x00045F92
max_user_cyls_for_head_2 = 0x0003AB7F
max_user_cyls_for_head_3 = 0x00043AE8
max_user_cyls_for_head_4 = 0x0003AAD7
max_user_cyls_for_head_5 = 0x00044CFD
max_user_cyls_for_head_6 = 0x00000000
max_user_cyls_for_head_7 = 0x00000000
max_user_cyls_for_head_8 = 0x00000000
max_user_cyls_for_head_9 = 0x00000000
max_virt_cyls_for_head_0 = 0x0003CEC9
max_virt_cyls_for_head_1 = 0x00046DA0
max_virt_cyls_for_head_2 = 0x0003B735
max_virt_cyls_for_head_3 = 0x000448BB
max_virt_cyls_for_head_4 = 0x0003B6FA
max_virt_cyls_for_head_5 = 0x00045B69
max_virt_cyls_for_head_6 = 0x00000000
max_virt_cyls_for_head_7 = 0x00000000
max_virt_cyls_for_head_8 = 0x00000000
max_virt_cyls_for_head_9 = 0x00000000
rsvd_svo_cyls = 0x0200
rsvd_data_cyls = 0x0100
max_user_svo_cyls = 0x00041B04
max_svo_cyls = 0x00042900
trks_per_clstr_svo = 0x0080
trks_per_clstr_rsvd = 0x0000
trks_per_clstr_for_head_0 = 0x0000
trks_per_clstr_for_head_1 = 0x0000
trks_per_clstr_for_head_2 = 0x0000
trks_per_clstr_for_head_3 = 0x0000
trks_per_clstr_for_head_4 = 0x0000
trks_per_clstr_for_head_5 = 0x0000
trks_per_clstr_for_head_6 = 0x0000
trks_per_clstr_for_head_7 = 0x0000
trks_per_clstr_for_head_8 = 0x0000
trks_per_clstr_for_head_9 = 0x0000
HdMap TPI = 0x19 0x15 0x43 0x4D 0x43 0x31 0x00 0x00
HdMap Capacity = 0x08 0x03 0x05 0x03 0x0A 0x07 0x00 0x00
 

diamondpumpkin1

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Jul 25, 2018
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Your HD Tune test suggests that the drive has 6 heads. This is confirmed by WDMarvel.

In WDMarvel you would perform a full resource dump (ROM and SA modules), but you already have more than enough information to prove that the drive is a fake.

My WDFAKCHK tool says that the DCX is not a match, so the counterfeiters couldn't even fake the label correctly.
Alright, I'm returning the drive to amazon. Gonna make sure if someone else gets this drive they'll know it's fake. Thanks for the help!
 
Seller is Viixim on amazon.
It appears that Amazon is the supplier:

https://www.amazon.com/sp?seller=AFBBO31CVO806

I was supposed to receive a Western Digital 2TB Gold, without looking too close that's exactly what it looks like. But infact the drive I received was a 700GB WD Green 5000RPM, the label was swapped to make the drive look like a Gold drive. I don't know if it's this seller doing this or if it's where they get their drives, either way do not buy from this seller.

By KK on August 22, 2019.

Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
Maybe you should wait for Amazon to contact you, just to see how seriously they take responsibility for their errors.

 
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