Question Brother Control Center 4 opens as blank window

[mwidunn]

I have a Brother Business Smart Pro Series MFC-J6920DW.



I'm using Win10.



In the past couple years or so, I have had the problem of Borther's Control Center 4 opening as a blank box. I have looked on Brother's site for info and tried to follow their suggestions: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6510dw_all&faqid=faq00003061_000.



They say to download and install CC4 Upload Tool. Well, . . . that doesn't work. It just tells me that I already have the latest control center installed.

Brother also says that there might be some issue with using Bitdefender anti-virus -- which I do use: https://help.brother-usa.com/app/an...nt-open-or-opens-as-a-partial-or-blank-window



Okay. So, I added exceptions for CC4 in Bitdefender, re-started the computer, and . . . it did nothing. The control center was still coming up blank.

I eventually contacted Brother's support, which (as you can imagine) ended up solving nothing.



I have checked the drivers on Windows and -- yes -- they are said to be the latest.



Some forum (I think) said that there could be incompatibility issues with HP software. There was something called "HPPrint" on my computer, so I deleted those files and re-started. No difference.



If I re-install the software, then it works . . . for a while. Then, it goes back to the blank screen for Control Center.



Has anyone else with a Brother "all-in-one" had this problem, especially on Windows? Do you know why it's doing this? Do you knwo what to do about it?

Thanks!



Here are some screenshots: . . . Sorry, can't attach them 🙁

 

[rgd1101]

unload image to imgur.com and post the link here

 

[Aeacus]

Here are some screenshots: . . . Sorry, can't attach them 🙁

You can upload your screens to the net, e.g www.imgur.com and share them here.

If I re-install the software, then it works . . . for a while. Then, it goes back to the blank screen for Control Center.

Then, it means, the software works. But for some reason, stops responding after certain condition is met.

Here, my best advice would've been this;

I eventually contacted Brother's support

Which you already did;

which (as you can imagine) ended up solving nothing.

What was even discussed and suggested? So that we don't have to go over the same steps.

Brother Business Smart Pro Series MFC-J6920DW.

That's discontinued printer.

Software for it, should work, unless there's planned obsolescence in play.
E.g you reinstall the software, it works until it checks the online database and finds out that your printer is EOL, thus software stops working. This is just one of the guesses what may be going on.

But post your screens and we can go from there.