Question BSOD - 0x00000000c0000005

[972Blake]

I've been experiencing issues with my games crashing for a long while now. I've recently gotten lucky with a post I had found which suggested using an older release of the NVIDIA game ready drivers from Feb 2024 which stopped some crashes in POE2. Yesterday, I decided to play Abiotic Factor and I couldn't even launch the game so I decided to update my drivers with a clean installation for the brand new game ready driver from this past week. It allowed me to play the game for a few hours and then it crashed but instead of it crashing to my desktop it crashed the entire PC. I ran Cinebench for 30 minutes with no issues, CPU using AIO never went over 60 C and same with my GPU. I then ran memtest and it failed, posting the results below w/system specs and dump file from the Bugcheck. After a few hours with no issues I received the BSOD 0x0000003b (0x00000000c0000005, 0x0000000000000020, 0xfffffc026e04efa0, 0x0000000000000000).

Memtest Results
https://drive.google.com/file/d/1VoO5ngw-o4-PR1alCLtSq0ReXfVAxo8A/view?usp=sharing

Dump File:
https://drive.google.com/file/d/1wlNI1veDUyJtZIIxoGCnJnxypaXuxxqc/view?usp=sharing

 

[DaleH]

If it failed the memtest, that's what I'd look into.

 

[johnbl]

dump file not shared for public access.
address 0x20 is clearly a bogus memory address. more likely a driver bug than bad RAM. (size portion of header data structure)

 

[972Blake]

dump file not shared for public access.
address 0x20 is clearly a bogus memory address. more likely a driver bug than bad RAM. (size portion of header data structure)

Links updated, thanks for the response.

 

[ubuysa]

You have bad RAM. Memtest says so and the dump also points in that direction.

The RAM is running at it's max design speed, which may be unstable and may be too fast for that CPU too. Remove the XMP overclock profile and run the RAM at it's native speed (probably 4800MHz). See whether it's stable then.

 

[972Blake]

You have bad RAM. Memtest says so and the dump also points in that direction.

The RAM is running at it's max design speed, which may be unstable and may be too fast for that CPU too. Remove the XMP overclock profile and run the RAM at it's native speed (probably 4800MHz). See whether it's stable then.

Already a step ahead of you, disabled the xmp profile, will run the memtest again this week to see if it passes. Hurts to lose 1200mhz but I do have a z790 board that I can install to see if it can handle the xmp profile.

 

[Bob.B]

I've been experiencing issues with my games crashing for a long while now. I've recently gotten lucky with a post I had found which suggested using an older release of the NVIDIA game ready drivers from Feb 2024 which stopped some crashes in POE2. Yesterday, I decided to play Abiotic Factor and I couldn't even launch the game so I decided to update my drivers with a clean installation for the brand new game ready driver from this past week. It allowed me to play the game for a few hours and then it crashed but instead of it crashing to my desktop it crashed the entire PC. I ran Cinebench for 30 minutes with no issues, CPU using AIO never went over 60 C and same with my GPU. I then ran memtest and it failed, posting the results below w/system specs and dump file from the Bugcheck. After a few hours with no issues I received the BSOD 0x0000003b (0x00000000c0000005, 0x0000000000000020, 0xfffffc026e04efa0, 0x0000000000000000).

Memtest Results
https://drive.google.com/file/d/1VoO5ngw-o4-PR1alCLtSq0ReXfVAxo8A/view?usp=sharing

Dump File:
https://drive.google.com/file/d/1wlNI1veDUyJtZIIxoGCnJnxypaXuxxqc/view?usp=sharing

Update the bios....test.

 

[972Blake]

Update the bios....test.

Updated BIOS to 4101 (current version for ASUS) and ran memtest again, results below using XMP enabled. I can run again w/o XMP enabled if needed. Is there a different variation of the test or is it necessary to run the 4 hour test?

https://drive.google.com/file/d/1-2o91fvIQXmCE4O4FP-3D1EF_7RNcitZ/view?usp=sharing

 

[Bob.B]

Updated BIOS to 4101 (current version for ASUS) and ran memtest again, results below using XMP enabled. I can run again w/o XMP enabled if needed. Is there a different variation of the test or is it necessary to run the 4 hour test?

https://drive.google.com/file/d/1-2o91fvIQXmCE4O4FP-3D1EF_7RNcitZ/view?usp=sharing

As has been mentioned time to test at 4800.

As soon as you see the first couple of errors you can stop the test.
Your looking for a complete pass with zero errors.

 

[972Blake]

As has been mentioned time to test at 4800.

As soon as you see the first couple of errors you can stop the test.
Your looking for a complete pass with zero errors.

Ran memtest this morning w/o XMP enabled @4800MT/s and it passed with flying colors. Turns out the dimms I purchased aren't on the supported list for ASUS which probably has something to do with it.

 

[ubuysa]

There's no such thing a flying colors, a pass just means that Memtest was unable to find a/the problem. No memory tester is perfect, so at best all you can say is that the RAM seems to be OK.

It's always a worry when users present with problems that look like bad RAM and their RAM isn't on the QVL. I'm not saying this is a cause but I can't rule it out either.

 

[Ralston18]

Likewise for installing RAM without verifying supported slot configurations and/or the need to start RAM installation with the first physically installed RAM required to be placed in a specific slot.

Products and procedures change and those who risk putting a system together without reading the documentation are likely to have a bad experience.

Not covered by warranty.

 

[Bob.B]

Ran memtest this morning w/o XMP enabled @4800MT/s and it passed with flying colors. Turns out the dimms I purchased aren't on the supported list for ASUS which probably has something to do with it.

Only you know how much you want to fuss with this.

If the ram command rate is set to 1T set it to 2T....test.