Question BSOD and computer restarts itself - Critical Error 41 Kernel-Power ?

[DamienEsquire]

Computer is randomly getting BSOD and restarting itself, typically does it when not under heavy load. Doesn't actually seem to occur when playing games, and have monitored temperatures etc when under heavy load and all seems to be in order.

SPECS:

CPU - i9 14900K 3.20GHz
GPU - ASUS 4090 TUF
Motherboard - ASUS ROG Z790-E WIFI
RAM - Corsair Dominator Titanium 32GB DDR5 (16GB x 2)
Drives - Solidigm P41 Plus M.2 2TB & Samsung 990 Pro 2TB
PSU - Corsair HXi 1000W 80+ Platinum (original with build)
OS - Windows 11 Home 64-bit (version 24H2, OS build 26100.4349

I'm trying to upload the kernel dump file to either Google Drive or Dropbox and neither will take it, Google Drive says 'file unreadable' and Dropbox just hangs on waiting to upload. So if anyone has any advice on how to sort either of those out I'll get it uploaded and a link on here to it. Not sure if it's to do with permissions on the file or something.

I updated the BIOS on my motherboard to the latest version yesterday and thought it had solved the issue, until my pc BSOD again today.

Link to kernel dump:
https://drive.google.com/file/d/1_D7xe4QO1ka3FxopPSXnssBj0AtOepbw/view?usp=drive_link

 

[NanoSuit3]

https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

 

[johnbl]

put the minidump on a server, share it for public access and post a link. note: the file is a binary and you can not read it, you have to look at it with the windows debugger. you should be able to copy the file, not move the file. (since the file is owned by the system SID) (you can move a copy but not the original file)

 

[DamienEsquire]

put the minidump on a server, share it for public access and post a link. note: the file is a binary and you can not read it, you have to look at it with the windows debugger. you should be able to copy the file, not move the file. (since the file is owned by the system SID) (you can move a copy but not the original file)

Thanks John, I've edited the original post to include a link to the kernel dump in google drive.

 

[johnbl]

Thanks John, I've edited the original post to include a link to the kernel dump in google drive.

file not shared for public access

 

[DamienEsquire]

file not shared for public access

Whoops, should be sorted now.

 

[johnbl]

note: install the chipset driver update for your motherboard

ROG STRIX Z790-E GAMING WIFI | Motherboards | ROG United States

The ROG Strix Z790-E Gaming WiFi supercharges builds with its robust 18-stage power solution, hyperspeed DDR5 memory, and next-gen PCIe 5.0 connectivity. It features five M.2 SSD slots with heatsinks, USB 3.2 Gen 2x2 support, WiFi 6E, AI Overclocking, AI Cooling II, AI Networking, Two-Way AI...

rog.asus.com

you have a old driver for
ITEUcmCxClient.sys Tue Aug 24 20:21:31 2021
just fyi
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I would go into bios and just turn off the armoury create software. Then reboot and see if you still get a bugcheck.
The system took 19 hours before it bugchecked.
the error code was an access violation so it just means the data was wrong but we do not know why.


bugcheck was in valorant vanguard anticheck software
C:\Program Files\Riot Vanguard\vgk.sys
Timestamp: Wed Jun 18 15:10:59 2025
(access violation)

the running process was
ArmouryCrate.UserSessionHelper.exe

machine info:
BiosReleaseDate = 03/07/2025
BiosVersion = 3001
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = ROG STRIX Z790-E GAMING WIFI
ProcessorNameString = REG_SZ Intel(R) Core(TM) i9-14900K

overclock driver running:
C:\Program Files (x86)\MSI Afterburner\RTCore64.sys Sun Apr 14 04:53:16 2024

13: kd> !sysinfo cpuspeed
CPUID: "Intel(R) Core(TM) i9-14900K"
Rated Speed: Not detected!
Measured Speed: 3187