- Jan 30, 2024
- 3
- 1
- 15
Hello everyone, first-time poster here, so please excuse me if there are any mistakes in the post
So about a year ago, I built my second PC, the specs for the PC are
Processor - Intel - Core i9-13900K 13th Gen
Motherboard - ASUS ROG Strix B660-A WiFi D4 LGA 1700(Intel 12th Gen)
RAM - Corsair Vengeance RGB Pro 32GB
GPU - ASUS ROG GeForce RTX 4080 16GB
Storage - Samsung - 980 PRO 2TB Internal Gaming SSD PCIe Gen 4 x4 NVMe
PSU - Corsair RM1000x (2021) Fully Modular
Everything on the PC was working great for the most part until a month or 2 ago when I noticed I could not push a Windows 22H2 update. I thought it was very odd so I decided to look into it and try to troubleshoot, this led to opening a whole can of worms.
Every time I would push the update it would always give me an error and tell me it could not install the update and forums would tell me to run the sfc /scannow command in the command prompt. Still, I would get an error saying "Windows Resource Protection could not start the repair service."
After reading through more forums I was asked to run a separate command "DISM /online /cleanup-image /RestoreHealth" and saw that the command helped many people but I was still facing issues.
So this is where it gets weird, I tried to run the Windows Memory Diagnostic tool and the application would not open. This was the first time I had seen this. I then attempted to run my PC with 1 stick of RAM to see if that was the issue, The PC still turned on but I couldn't push the update or open the Windows Memory Diagnostic tool, then I noticed that If I tried to open the properties to my Local drive I couldn't open properties at all.
(A side not, I tried to plug in different USB thumb drives and hard drives to the PC and the machines wouldn't recognize the hardware at all)
After this, I began going through several Windows-provided tools and realized I could only open a handful of them. In contrast, others wouldn't load or show signs of loading, so this is when I decided to just reset the entire PC since I thought it had to be a corrupt OS.
So I did the usual reset that is in the Windows settings and after everything was done and a reboot happened the PC loads up with my profile and tells me a reset can't be done. This was very odd so I decided to just load a USB with the OS and do a clean install from the USB. Once the download is done and I get to the boot menu to install the OS, the installation starts for about 2-3 minutes, and an error occurs stating "Windows cannot install required files make sure all files required for installation are available" which is weird so I re-format the USB that has the os, reload windows installer on it and attempt to try again only to be treated with the same error. So after this, I decided to try out a new m.2 and see if that would fix the issue. Long story short I still had the same issues and the same error.
SO THEN I decided to go into safe mode and run the sfc /scannow command and now the command works!! The command tells me that there were some corrupt files and referred me to a "CBS" log (sorry I didn't take a picture of this or have documentation of it)
So I reboot my PC and start the troubleshooting over and continue to have the same issues. I then just try to boot it only with a separate mouse and keyboard plugged in (to eliminate and peripherals causing the issues) but still get an error stating the OS can't be installed so then I keep trying, and get a blue screen with an error NTFS.sys
After reading more forums online it looked to be hardware so I thought maybe my motherboard was dying so I got a new motherboard along with new RAM and try to just install a clean fresh version of Windows, all looks to be working but halfway through the installation I get an error again telling me that "Windows cannot install required files make sure all files required for installation are available" and then after a restart I get another BSOD with something regarding "Kernal" (sorry I didn't take a picture of it)
I have seen so many forums saying the OS on the USB is corrupt so I re-downloaded the OS 5 different times on 2 different USB's (1 was new out of the box formatted to FAT32) and still had issues.
SOOOOO THEN I said you know what let me run the sfc /scannow command again in the safe mode and I got told there were corrupt files that needed to be repaired and get referred back to the "CBS" log which is so weird because I have replaced almost everything!! (Only thing left is the CPU)
The last tests I ran was updating my BIOS, I was behind quite a few versions, which I hope was the issue, but it wasn't
If you're reading this far THANK YOU, I am sorry for my bad grammar and run on sentences. Hopefully, someone can help out!
So about a year ago, I built my second PC, the specs for the PC are
Processor - Intel - Core i9-13900K 13th Gen
Motherboard - ASUS ROG Strix B660-A WiFi D4 LGA 1700(Intel 12th Gen)
RAM - Corsair Vengeance RGB Pro 32GB
GPU - ASUS ROG GeForce RTX 4080 16GB
Storage - Samsung - 980 PRO 2TB Internal Gaming SSD PCIe Gen 4 x4 NVMe
PSU - Corsair RM1000x (2021) Fully Modular
Everything on the PC was working great for the most part until a month or 2 ago when I noticed I could not push a Windows 22H2 update. I thought it was very odd so I decided to look into it and try to troubleshoot, this led to opening a whole can of worms.
Every time I would push the update it would always give me an error and tell me it could not install the update and forums would tell me to run the sfc /scannow command in the command prompt. Still, I would get an error saying "Windows Resource Protection could not start the repair service."
After reading through more forums I was asked to run a separate command "DISM /online /cleanup-image /RestoreHealth" and saw that the command helped many people but I was still facing issues.
So this is where it gets weird, I tried to run the Windows Memory Diagnostic tool and the application would not open. This was the first time I had seen this. I then attempted to run my PC with 1 stick of RAM to see if that was the issue, The PC still turned on but I couldn't push the update or open the Windows Memory Diagnostic tool, then I noticed that If I tried to open the properties to my Local drive I couldn't open properties at all.
(A side not, I tried to plug in different USB thumb drives and hard drives to the PC and the machines wouldn't recognize the hardware at all)
After this, I began going through several Windows-provided tools and realized I could only open a handful of them. In contrast, others wouldn't load or show signs of loading, so this is when I decided to just reset the entire PC since I thought it had to be a corrupt OS.
So I did the usual reset that is in the Windows settings and after everything was done and a reboot happened the PC loads up with my profile and tells me a reset can't be done. This was very odd so I decided to just load a USB with the OS and do a clean install from the USB. Once the download is done and I get to the boot menu to install the OS, the installation starts for about 2-3 minutes, and an error occurs stating "Windows cannot install required files make sure all files required for installation are available" which is weird so I re-format the USB that has the os, reload windows installer on it and attempt to try again only to be treated with the same error. So after this, I decided to try out a new m.2 and see if that would fix the issue. Long story short I still had the same issues and the same error.
SO THEN I decided to go into safe mode and run the sfc /scannow command and now the command works!! The command tells me that there were some corrupt files and referred me to a "CBS" log (sorry I didn't take a picture of this or have documentation of it)
So I reboot my PC and start the troubleshooting over and continue to have the same issues. I then just try to boot it only with a separate mouse and keyboard plugged in (to eliminate and peripherals causing the issues) but still get an error stating the OS can't be installed so then I keep trying, and get a blue screen with an error NTFS.sys
After reading more forums online it looked to be hardware so I thought maybe my motherboard was dying so I got a new motherboard along with new RAM and try to just install a clean fresh version of Windows, all looks to be working but halfway through the installation I get an error again telling me that "Windows cannot install required files make sure all files required for installation are available" and then after a restart I get another BSOD with something regarding "Kernal" (sorry I didn't take a picture of it)
I have seen so many forums saying the OS on the USB is corrupt so I re-downloaded the OS 5 different times on 2 different USB's (1 was new out of the box formatted to FAT32) and still had issues.
SOOOOO THEN I said you know what let me run the sfc /scannow command again in the safe mode and I got told there were corrupt files that needed to be repaired and get referred back to the "CBS" log which is so weird because I have replaced almost everything!! (Only thing left is the CPU)
The last tests I ran was updating my BIOS, I was behind quite a few versions, which I hope was the issue, but it wasn't
If you're reading this far THANK YOU, I am sorry for my bad grammar and run on sentences. Hopefully, someone can help out!
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