[SOLVED] BSOD caused by ntoskrnl.exe, pshed.dll, storport.sys

[snazsnazi]

Hello to everyone, this is my first thread here on Tom's Hardware, and I have a little problem with my system about a BSOD I got starting up (I have fast startup enabled).
My PC is brand new, I bought it on May, and is a HP 14-3038nl.
Since May I have got 2 BSOD, but the first was because of a virtual machine software (OracleVM).
I have a doc where I write each change to the setting and each software I download, so that I can easily reinstall windows everytime, and I've done it, and since there (4 days ago) I have not experienced any BSOD, but I want to investigate on what could have been the cause to it. As said, crashes occured to ntoskrnl.exe, PSHED.dll, storport.sys. Thanks to everyone who could help me. As said, I have not experienced any more BSOD, but I wanted to figure it out what could have been the reasons.
I have done this post primarily because this error code of the BSOD is usually associated to hardware problems, and this is the reason why I was a bit worried.

 

[snazsnazi]

Here's the link to PC specs, from HP Store: https://origin.www8.hp.com/it/it/products/laptops/product-detail.html?oid=34459422.

And here's the link to the minidump file: https://drive.google.com/file/d/1mFoTxY1AiTtDML-TTz-TGcDwh3xGGthU/view?usp=sharing

 

[Colif]

Gardenman will reply when he wakes up.

ntoskrnl = windows kernel. normal victim
pshed.dll - Platform Specific Hardware Error Driver - part of windows.
storport.sys - storage port. I think it shows up with nvme drivers.

hp website currently down so i can't tell if you have nvme or not. it can wait until I see driver listing.

 

[snazsnazi]

Gardenman will reply when he wakes up.

ntoskrnl = windows kernel. normal victim
pshed.dll - Platform Specific Hardware Error Driver - part of windows.
storport.sys - storage port. I think it shows up with nvme drivers.

hp website currently down so i can't tell if you have nvme or not. it can wait until I see driver listing.

No no, HP is online, it just requires a bit of time to get into, it made the same to me.
Try copying the link instead of clicking on it from here.

 

[snazsnazi]

https://drive.google.com/file/d/1f-wdc-h6siLIP-LRI1KDgYfwivhNV_DZ/view?usp=sharing here the png

 

[Colif]

256 GB PCIe® NVMe™ M.2 SSD

https://support.hp.com/au-en/document/c06584386

have you tried this? https://www8.hp.com/it/it/campaigns/hpsupportassistant/hpsupport.html (if you not Italian, there would be a version for your country)

 

[Colif]

No no, HP is online, it just requires a bit of time to get into, it made the same to me.
Try copying the link instead of clicking on it from here.

it was giving a 500 error so i assumed it was down

 

[snazsnazi]

256 GB PCIe® NVMe™ M.2 SSD

https://support.hp.com/au-en/document/c06584386

have you tried this? https://www8.hp.com/it/it/campaigns/hpsupportassistant/hpsupport.html (if you not Italian, there would be a version for your country)

About archiviation that document is wrong. It has a 256 GB SSD plus a 1 TB HDD 5200 rpm

 

[Colif]

boot device is still likely to be nvme though. i think storport ties into nvme drives mostly.

i don't want to get ahead of the dump files as they may say differently

 

[snazsnazi]

Anyway I have not tried to contact HP support yet.

 

[snazsnazi]

boot device is still likely to be nvme though. i think storport ties into nvme drives mostly.

i don't want to get ahead of the dump files as they may say differently

So do you think the reason of the bsod could have been the fast start up enabled option?

 

[Colif]

i think the assistant can update drivers, thats main reason I linked it

if fast startup was involved, old drivers are likely cause. it is normal reason it can cause problems.

 

[snazsnazi]

Ok, really thank you, so I just need to update nvme drivers?

 

[Colif]

i would update any drivers the assistant offers, you may not need any utilities it offers unless one updates drivers.

 

[snazsnazi]

Ok, so for now the thread can be assumed to be solved.
Really thank you for your availability!

 

[Colif]

if dumps show something else i will report it here.