BSOD error on Windows 10- Random times

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rustybacon54

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Dec 30, 2016
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I have had this "driver" bluescreen for awhile now and have tried to fix it multiple times with no luck. I'm no expert but i can easily follow a guide and know whats going on. I do have IOBIT products on my PC (may or may not have paid for them lol) so this could be the issue or just a driver issue.

Here's the link to the folder with some dump files from today and an msinfo32 info doc.


https://www.dropbox.com/sh/67h7p2rbtrlajmi/AADN8tS-dmT66pxGk5uFz6kra?dl=0

any additional info can be provided at request.

Thanks

i know there's a lot of threads on these issues but, i have tried like i said, and i dont know how to read DMP files....
 
Solution
A
Update the drivers of your logitech devices, they are very old.

Each dump provides the same result.

I'm not sure if I'm doing below properly since I'm new at this forum
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 0000000000000220, IRP_MJ_SYSTEM_CONTROL has been completed by...
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A

axe0axe0

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Jun 5, 2017
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Could you upload the dumps to your dropbox please, the link only provides the msinfo32.nfo file.

Please remove the IObit software, they could/can cause problems, and ask your money back if you paid for it and if it is still possible.
 
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R

rustybacon54

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Dec 30, 2016
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Will do on the IObit removal request. i actually did put the files in the folder along with the .nfo file. when i move them into the regular folder a red X appears next to the icon. when i try to open any of the 3 that i am trying to provide it says i need admin access but i am the admin so im not sure what to do. even when i try to put the dumps in a compressed folder it wont let me.
 
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axe0axe0

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Jun 5, 2017
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If you are trying any of it at the original location, C:\Windows\Minidump, you can't do it there. You need to copy them to a different location.
I recommend to copy them using command prompt (copy C:\Windows\Minidump\*.dmp "%userprofile%\Desktop"), a regular copy/paste will likely lead to similar problems.
 
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R

rustybacon54

Commendable
Dec 30, 2016
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1,510


now try the same link
 
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A

axe0axe0

Honorable
Jun 5, 2017
986
37
11,590
Update the drivers of your logitech devices, they are very old.

Each dump provides the same result.

I'm not sure if I'm doing below properly since I'm new at this forum
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 0000000000000220, IRP_MJ_SYSTEM_CONTROL has been completed by someone other than the ProviderId.
This IRP should either have been completed earlier or should have been passed
down.
Arg2: fffff803795b1f30, The address in the driver's code where the error was detected.
Arg3: ffffff0052de8d80, IRP address.
Arg4: ffff8480aa0a0180, ProviderId.


3: kd> !irp ffffff0052de8d80 1
Irp is active with 5 stacks 4 is current (= 0xffffff0052de8f28)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
Flags = 40000000
ThreadListEntry.Flink = ffffff0052de8da0
ThreadListEntry.Blink = ffffff0052de8da0
IoStatus.Status = c0000010
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = ffffff0052de8df8
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = 00000000
Tail.Overlay.ListEntry.Blink = 00000000
Tail.Overlay.CurrentStackLocation = ffffff0052de8f28
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
cmd flg cl Device File Completion-Context
[N/A(0), N/A(0)]
0 2 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 ffffffffc0000010
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[IRP_MJ_SYSTEM_CONTROL(17), IRP_MN_???(ff)]
0 2 ffff8480a9ce4060 00000000 00000000-00000000
\Driver\WmVirHid
Args: ffff8480aa0a0180 00000000 00000000 00000000
>[IRP_MJ_SYSTEM_CONTROL(17), IRP_MN_???(ff)]
0 e0 ffff8480a9ce4060 00000000 fffff802a7582e60-ffff9c00c6d534c0 Success Error Cancel
\Driver\WmVirHid nt!ViFilterGenericCompletionRoutine
Args: ffff8480aa0a0180 00000000 00000000 00000000
[IRP_MJ_SYSTEM_CONTROL(17), IRP_MN_???(ff)]
0 e0 ffff8480aa078540 00000000 fffff802a7570f70-ffff9c00c6d53570 Success Error Cancel
\DRIVER\VERIFIER_FILTER nt!ViIrpSynchronousCompletionRoutine
Args: ffff8480aa0a0180 00000000 00000000 00000000

Irp Extension present at 0xffffff0052de8fb8:

3: kd> lmvm wmvirhid
Browse full module list
start end module name
fffff802`aa4e0000 fffff802`aa4e2500 WmVirHid (deferred)
Image path: \SystemRoot\system32\drivers\WmVirHid.sys // Driver of Logitech
Image name: WmVirHid.sys
Browse all global symbols functions data
Timestamp: Tue Apr 27 22:08:53 2010 (4BD74455)
CheckSum: 0000D855
ImageSize: 00002500
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Click to expand...
 
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Solution
R

rustybacon54

Commendable
Dec 30, 2016
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0
1,510

That would explain my middle mouse button not working at random times. I just uninstalled anything logitech and before that i uninstalled their software to be safe. I'll wait a week to see how it goes. thanks homie
 
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R

rustybacon54

Commendable
Dec 30, 2016
8
0
1,510


Alright. I contacted Microsoft support chat and they had me to a Windows update to try and restore any corrupt data in windows. Mouse cursor jumping is still an issue which is on and off too. Would I just update the Logitech mouse driver through device manager? And should I be doing these driver updates in safe mode with networking enabled?

I really appreciate the help dude! Nobody else seems to want to lol
 
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A

axe0axe0

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Jun 5, 2017
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You best get any driver updates from Logitech, if none is available download the latest version and install it to override the current driver removing any corruption.
You wouldn't need safe mode for driver updating, safe mode is rarely necessary but only for driver removal when necessary.

I've recently also had a chat with Microsoft support, I don't think they understand why the BSOD exists since he/she claimed that my Windows was corrupted.

Keeping Windows up to date should help with stability and performance so that's a +1 :)
 
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