BSOD/Motherboard Issues

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bdonedge

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Jul 4, 2009
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I got a new computer up and running, Windows worked great, then I installed video drivers. It hosed up almost immediately and I was having major issues. I looked up issues and someone suggested using the latest version of the bios. So I install that, ever since then when I try to load windows up it restarts right on the loading screen of the windows sign.

I formatted the HDD in another computer and tried reinstalling windows in my PC, I get BSOD every single time after the "Preparing Windows Files" is completed.

The error reads like this:
acpi.sys - Address FFFFA6000B9108A base at FFFFFA6000B6E000

I have formatted again, and tried to use a different video card I know works. Still got BSOD. Which leads me to believe that its a motherboard error since I have updated it. (And for the record, it says the flash was successful) I was on windows and it read all of my memory and everything worked great except when trying to install the drivers for my Video card.
Is there ANY WAY I can go back to my old bios version? I can't find the download anywhere...

I have a
Gigabyte MA-GA790XT-UD4P
AMD PHenom II x3 720
8GB Mushkin 1333RAM
500GB WD HDD
Sapphire Radeon 4850

Edit: Someone suggested I update my chipset drivers. I have downloaded what is necessary, but I am not sure how to install them without windows. I have a bootable USB drive, what command should I run?
 
First, after you flashed your BIOS, you should have gone into the BIOS and "loaded defaults" or similar command there. Do that now if you haven't, save the changes, and reboot. Now, go into the BIOS and set up the settings there for your system hardware.
Then, start with the basics. First download and burn a CD of the freely available memtest86+ bootable-CD image file. Boot from that and let it run through a number of passes to make sure you don't have any obvious memory errors.
 
Whenever I update my bios from a bootable USB, it won't let me restart unless I do it manually.(AFTER it's finished updating, of coruse). I'm assuming that is an issue and I should be careful when doing that?

Update: I updated Bios one more time just to see if it didn't install properly last time. Chose the "Fail safe" settings in my bios, and made my CD Drive my first boot disk.
I ran from CD and something different happened, it let me do a windows memory test, which is in the process of right now. It is doing 2 passes, and says I will be able to see the results after startup, I will post any updates. keep advice coming while I wait, please.

I am downloading and burning memtest86+ as we speak.
 
It is at the end of it's last memory test and it seems to be hanging at 99% of overall status. Been there for a few minutes. Is that normal or did it mess up
 
I burned the .iso to a CD and am running it now, unfortunately the test is stuck at no %. The commands are not letting me run them, as I am even trying to configure (c).

Edit: when I try different versions, the test gets stuck at 5%.
It recognizes all my RAM, but says my L3 cache is nonexistant on my CPU.

Double Edit: Tried V 3.4 (the oldest version available) and it seems to be running okay now. Will post results, or errors

Someone suggested updating the AMD Chipset, they did that and it started to run way better. The issue I'm having with that, is I am not sure how to even do that from a USB flash drive.

It's just weird to me to think it could be a hardware error considering it was working great until I tried to install certain drivers for video card. I really wish I could find an older version of my bios but gigabytes website doesn't offer older versions it seems. I'm using F4 and ever since the bios update it has been constantly rebooting on windows (when I actually did have it installed) and gets BSOD about a acpi.sys whenver I try to install it. As mentioned earlier, if you know where I can find older versions of my BIOS's mobo (F2 gets great reviews) I'd love to try that. I'm getting sort of let down from all of this, it's very discouraging.
 
Perhaps you are not using the correct program. You want memtest86+ (NOT memtest86 or memtest), v2.11 (from 12/08). Downloads are here: http://www.memtest.org/
I don't understand what you mean by "The commands are not letting me run them, ...". The program should run automatically once you boot from the CD.
 
UPDATE:
I had no memory errors in memtest on 2 passes.
I thought "I'll give installing windows 7 a shot" because realistically, I have nothing to lose.

It insalled after 5 hours (forever). And I am no2 in it right now. I installed that latest Catalyst drivers for my video card from sapphire, and so far it is stable. I am downloading L4D from my steam account to make sure it's in working order in which time I will post an update.

So maybe my issue was a bad vista CD? I'm not sure how that's possible when I installed Vista once and it was stable? Can Flashing a BIOS mess up a CD?

I dunno, I'm still crossing my fingers hoping everything works, but so far so good. Will be back soon.
 
Something sounds like it's still hosed up; one of the neat new features of Win7 is how fast it installs! Try opening a command prompt (type 'cmd' [no quotes] into the start menu search bar), execute the following commands: 'winsat mem', 'winsat cpu -compression' [again, no quotes], write down what you get, and post the values; we'll try to help...
 
I ran the tests but it didn't really show results. It showed it running but I don't see results anywhere, where should I be looking?
 
winsat1.jpg

winsat2.jpg
 
Also, not sure if I mentioned it already but I am running a Phenom II x3 720 BE Processor. I'm not sure if that CPU compression is slow or not, but it's nothing compared too yours unfortunately. Is there an issue there or does that sound correct?
 
Ahh - I think it looks pretty good - when you said it took five hours to install win7, I figured something major was ditzed up - I'm not even sure if the CPU test runs all cores, but you gotta figure, my numbers are for a quad running 3.83GHz; and your memory numbers are to die for... Now that seven is installed, how does it 'feel' to you? Pretty quick, or are some things dragging along? One thing you could try (if you haven't done it yet), is to run a set of "Windows Experience" scores; they are sorted out by sub-systems, and can point you toward either a hardware problem, or a 'weak spot'... If you don't continue to have mousing problems, I wouldn't worry about it! My guess was that there was a problem with either your processor or memory clocking, but I'm thinking they're OK, and they're the 'main players' in this game!
 
Thanks for the quick responses!
Windows 7 is pretty great, I really like the layout. I am still learning everything, I wish there was some more layout options, but so far I really enjoy it. The defrag and system restore things have much more options compared too vista.
And I just ran a set of "Windows Experience" scores, my memory got a 7.5 out of 7.9, the lowest thing I got my HDD that was a score of 5.9, and if I remember correctly, that's really good. (Read it was good in Vista)

Are there any settings I should mess with to get optimal settings from my CPU and my memory? I'm a little familiar with the bios but since this is my first build from scratch I've never honestly messed with voltages and speeds and things like that. I'm gonna wait a while before I do all that, just wasn't aware if there are other things I can do to make it run better.

Overrall I'm very satisfied with the system so far. I ran UT3 and L4D earlier, and the it ran sooo smoothe with settings on all high, and my video card kept a temperature of 45-50 degrees Celcius, so I think that was okay.

As for the DMI error, should I forget about it since it's booting up okay? I'd like to know what it means because I haven't been able to find any information on it.
 
Found this:

"DMI or Desktop Management Interface is a layer of abstraction between system components and the software that manages them. The System Management BIOS (SMBIOS) is an extension of the Basic Input Output System (BIOS) that formulates and delivers this information to the operating system. The pool data is the information. In short, when the BIOS is "Verifying DMI pool data" it is verifying the table of data it sends to the operating system..."

I can take a look at your BIOS and CPU data to see if there's a 'happy medium' we can hit without pushing anything too much. Generally, what I try to do here is help optimize settings that are easily within reach, to minimize the fiddling and fussing, and stay well within the limits where you're running voltages that may be deleterious to the long term survival of your equipment... For a first build, you're already doing well just to have gotten 8G of RAM working - that's often a challenge in itself! Would like to know what you're cooling your CPU with, so I can 'guesstimate' how much headroom we have to work with?
 



Absolutely, how do I get all the information too you? Do I take pictures of my bios or is there an easier way I'm not aware of?
As of right now I'm using stock Heatsink and Fan, that being said I have the side of my case open to let air escape, and have a floor fan cooling the inside of it. I know it's ghetto but my case only has 2 case fans not including the HS/F on the hardware.

I have most of the settings on auto, which seem to have my Ram at the suggested speed as advertised when I bought it. Not too sure about the CPU but would love for you to take a look at it if you don't mind.

P.S.- My mouse "died" again. Had to replug it in again. The mouse would go out for about 3-5 seconds on my old computer, now on this one it just dies out. It's hard to tell if its a USB error. Might have to look into a new mouse just to see.
 
Getting late here, & gotta visit the shrink tomorrow AM - afterward, will hunt up a 'template' you can fill in with the important BIOS settings; sounds like that mouse has been in trouble before - time to get him a probation officer!
 
Also, are there any processes/system processes I can choose to not startup to make sure I'm getting optimal performance from windows 7? I use sidebar and have CPU meter running, and seem to be 13-15% ram taken up when idle, I don't understand that.
 
OK - got my head shrunk, got enough meds to stay (partially) sane for another week or two; let's get to it...

You can just copy this list to notepad or word and print it, as there's just no convenient way to get editable BIOS parameters, short of a couple thousand dollars worth of hardware! Then, copy it again to your post, and add the values...

These are the settings I'd like to see - If I have inserted 'sb' before a setting, it's what I think it should be as it's currently setup - make a note if I'm wrong, and you see a different value...

On the "MB Intelligent Tweaker(M.I.T.): page:

"CPU Clock Ratio ....[Auto] ...sb..2800Mhz
"CPU NorthBridge Freq. ...[Auto] ...sb..2000Mhz
"CPU Host Clock Control ...[Auto]
"CPU Frequency (MHz) ..sb..200
"HT Link Frequency... [Auto]
"Set Memory Clock ...[Auto]
"Memory Clock ..sb..x6.66 ..sb...1333Mhz
"DRAM Configuration [Press Enter] --- if it's working, and the above line is as shown, we're going to try to avoid messing with anything here...
"System Voltage Control ....[Auto]
...next five items should read "Normal"...
...last line on page, "Normal CPU Vcore" should show 1.2500V


and that should do it! What I think will be an easy target is to go for about a 20% overclock, to 3.4GHz; I believe we can do this with a marginal voltage increase: your processor's stock voltage is 1.325, the max according to AMD is 1.550, and most of the crazies are getting over 3.7GHz at that voltage; most testers who bothered with stock voltage testing seem to have gotten in the neighborhood of 3.3GHz, without any overvolting... If it all goes well, and your cooling seems sufficient, we could see if it'll 'bump up' to 3.5, which would be a 25% speed up.

 
That sounds awesome, will be posting it as soon as possible.

Just did a windows update and had to do a system restore because the drivers installed by it messed up my internet connection. I uninstalled the drivers manually becuase Windows didn't think I had even installed anything even though in the restore section it remembers I did.

I try to stay away from system restores, should I have anything to worry about? I feel like they make my system slower.
 
I try to stay away from system restores, should I have anything to worry about? I feel like they make my system slower.
Click to expand...

The thing, though, about restores, is that, when you need one,well, you need one! I can think of two ways the restore process could affect your speed - one is that it probably contributes to drive fragmentation; for that, either do a weekly or so defrag, or try a 'sample' copy of Diskeeper here:
http://www.diskeeper.com/landing/Landing30.aspx?RId=11200&Apid=PPS0002921&Aeid=
Note that there are setup options to accomodate MS's restore filing system.

The second is that it may move more of your 'working' system files further from the 'nose' of your drive. The beginning (say, one-third) of a drive is significantly faster than the tail end. I use a couple pairs of VelociRaptors in RAID0 pairs, and I leave the last third or so unpartioned, to force them to stay on the fastest part of the disks...
 
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