Question BSOD Need Help - Windows OS or Driver Issue?

[hanjxxx]

Hello Folks!

My friend made me a new computer recently but we can't figure out why we constantly get BSOD randomly - downloading stuff, just opening one browser window and surfing, starting up, playing games.
Already tried reformatting the computer and reinstalling windows.
May I please have some help or at least some explanation about what the different drivers under 'Caused by Drivers' mean..
I have attached the recent blue screen errors and have also attached a colourful display which I got when the computer froze and it required a forced shut down.\\

You can view the images here:

https://drive.google.com/file/d/1KRLdeys11uwto0jFQICzMyCsqXOvOt4W/view?usp=sharing

20200525_171632.jpg

drive.google.com

Thank you!!

 

[Colif]

LInk only shows image, or tries to... I don't see any dump files?

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

 

[hanjxxx]

Hi Colif, thank you for your reply.
I have attached the dump files from the past two days in this folder.
https://drive.google.com/drive/folders/1R7FCO87pDPfJZwxHAdpcKi63T5k5LvQO?usp=sharing

Please assist me with identifying the problem with my computer.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://fasciategalapagospenguin.htmlpasta.com/

Spoiler

File information:	052920-6703-01.dmp (May 29 2020 - 03:51:59)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: csgo.exe)
Uptime:	0 Day(s), 19 Hour(s), 09 Min(s), and 12 Sec(s)

File information:	052820-7890-01.dmp (May 28 2020 - 02:29:16)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: chrome.exe)
Uptime:	0 Day(s), 0 Hour(s), 22 Min(s), and 20 Sec(s)

File information:	052820-7515-01.dmp (May 28 2020 - 04:06:06)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: chrome.exe)
Uptime:	0 Day(s), 0 Hour(s), 14 Min(s), and 17 Sec(s)

File information:	052820-6984-01.dmp (May 28 2020 - 04:55:03)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: csgo.exe)
Uptime:	0 Day(s), 0 Hour(s), 48 Min(s), and 16 Sec(s)

File information:	052820-6937-01.dmp (May 28 2020 - 08:42:17)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: svchost.exe)
Uptime:	0 Day(s), 3 Hour(s), 38 Min(s), and 35 Sec(s)

Possible Motherboard page: https://www.gigabyte.com/us/Motherboard/B450M-DS3H-rev-10#kf
You have the latest BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[hanjxxx]

Appreciate your assistance gardenman!
Would like to update everyone that I just had another BSOD while randomly using a browser and included (6828-01) in the drive folder link two posts up. It points to the win32kfull.sys driver instead of the most often ntoskrnl.exe.
Hope it is of useful reference!

 

[gardenman]

Hi, please provide a link each time and place new dumps into a new folder. Thank you. I believe I found the right file. Results: https://spendablesize.htmlpasta.com/

File information:	052920-6828-01.dmp (May 29 2020 - 11:50:22)
Bugcheck:	SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:	memory_corruption (Process: conhost.exe)
Uptime:	0 Day(s), 2 Hour(s), 25 Min(s), and 15 Sec(s)

You have two 8GB ram modules. Since a driver wasn't directly pointed out in this dump, I would run memtest86 for 4 passes on each RAM module, one at a time (in the first slot).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Now since Chrome crashes, it could be internet drivers
Do you use wifi?

Feb 22 2015

Netwbw02.sys

Intel Wireless WiFi Link driver

cause those are not win 10 drivers. Odd thing is that wifi drivers often run bluetooth and yet

Apr 17 2019

ibtusb.sys

Intel(R) Wireless Bluetooth(R) Filter driver (Intel Corporation)

What wifi card are you using?

your lan drivers are newer

Jul 01 2019

rt640x64.sys

Realtek NICDRV 8169 PCIe GBE Family Controller driver

but I bet there are newer here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

there is also the chance part of it is GPU drivers as well, as I saw some clues I normally associate with GPU drivers.

weird, last crash happened when something tried to open command prompt.

 

[hanjxxx]

Thanks gardenman, I will upload the files in a new folder in future.

Dear Colif,
I use a lan cable, i.e. a wired connection.
but fyi, the link below contains my network adapters:
https://drive.google.com/drive/folders/10G5bKBtWz2Bzr__r0OU1M-DSETPLEO4H?usp=sharing

My friend is suspecting that the RAM is incompatible. I hope this piece of info helps you in some way.
I really appreciate your help so far!

Best regards,
Han

 

[Colif]

try updating the lan drivers - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

memory list - https://download.gigabyte.com/FileList/Memory/mb_memory_b450m-ds3h_picasso.pdf
installed ram - CMK16GX4M2Z3200C16 - VENGEANCE® LPX 16GB (2 x 8GB) DDR4 DRAM 3200MHz
that is always possible since i can't see it on the ram list

its odd, if I go to here - https://www.corsair.com/us/en/memoryfinder?type=motherboard - and search by motherboard, I can't find yours listed. Nothing after B360 which seems odd.

 

[hanjxxx]

Thanks Colif, I'll take your advice to update lan drivers, and try to figure out the RAM and motherboard suitability.

Will update you guys if there are any more findings. Exciting!!

 

[hanjxxx]

[Update]
I did Memtest V8.4 and got countless errors.
Exchanged the RAM sticks for new ones and computer had more blue screens, couldn't boot up and was stuck at the recovery page. RAM sticks were at slots 2 and 4 of my motherboard. I tried slots 2 and 3 but same issue

Thanks to Rick's daily tips (Q&A: Why won’t my PC boot up with new RAM sticks installed?) I tried just one RAM stick and comp seemed fine. I ran memtest on for single RAM stick at slot 2 for single RAM stick and it was fine.
Then I tried memtest for both RAM sticks on slots 1 and 2 and my comp is working perfectly fine for now. But i understand it's single channel mode now and it's not optimal.

RAM - COSAIR 16GB 3200MHz (8GB*2) VENGEANCE LPX DDR4
MOTHERBOARD - GIGABYTE B450M DS3H

Perhaps my RAM slots for my mother board has been faulty.

Thanks for reading.