[SOLVED] BSOD - Not sure if it's hardware or driver

[fruktfest12]

I've been having problems with bsod lately. Ended up having to reinstall windows and delete everything from my main drive, thinking that would solve the issue as it has before. But now I keep getting them even after I do a clean install. Tried everything from using only one stick of RAM on each slot to unplugging all USBs, but nothing seems to work. Probally worth noting that for about 2 weeks I didnt get a bsod while I was using my computer, but only got it when it was turning off.

Here are the minidump files: https://drive.google.com/drive/folders/1xI7coDgBIdupKYiD4Pb3hIR5uoiiaoHl?usp=sharing

 

[Colif]

Try turning off fast startup - it doesn't necessarily fix the problem but might stop the BSOD - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

it could be a old driver, what are specs of PC? Do you have any old add on cards like a NIC?

I will get a friend to convert dump files.

 

[fruktfest12]

Motherboard: MSI Z370 Gaming M5
GPU: Asus Geforce GTX 1070 Dual OC
CPU: Intel Core I5 8600K 3.6GHz 6-core Coffee Lake S-1151 Gen2
RAM: HyperX Fury DDR4 2400MHz 16GB
PSU: Corsair TX850M, 850W PSU
SSD: Samsung 860 EVO 500GB

I dont have any old add on cards.
Just got 2 BSODs with erros: SYSTEM_SERVICE_EXCEPTION. What failed: win32kfull.sys
and KMODE_EXCEPTION_NOT_HANDLED. What failed: Ntfs.sys

 

[herrwizo]

Try removing all overclocks on CPU and memory if you have them just for test.

 

[Colif]

you using latest nvidia drivers? that could be one reason (educated guess)

I would try running ddu and if you did get newest from Nvidia, try getting them from MIcrosoft instead by running windows update. They all nvidia drivers, MS just normally have older more stable drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

 

[fruktfest12]

Tried the ddu thing and I havent gotten a bsod yet. Will let the computer run for some hours and see if I get one

 

[fruktfest12]

It didnt fix the problem, got new bsod.

https://drive.google.com/drive/folders/1TAMWAcX5_DNRvqVTt_9YTWwuZxyxX-H6?usp=sharing

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/j8Ds.html

Spoiler

File information:	112819-4937-01.dmp (Nov 28 2019 - 08:49:29)
Bugcheck:	UNEXPECTED_KERNEL_MODE_TRAP (7F)
Probably caused by:	memory_corruption (Process: dwm.exe)
Uptime:	0 Day(s), 0 Hour(s), 38 Min(s), and 28 Sec(s)

File information:	112719-5343-01.dmp (Nov 27 2019 - 12:40:49)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:	memory_corruption (Process: explorer.exe)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 56 Sec(s)

File information:	112719-5125-01.dmp (Nov 27 2019 - 14:32:41)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process: dwm.exe)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 35 Sec(s)

File information:	112819-4890-02.dmp (Nov 28 2019 - 07:59:08)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: NVDi)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 59 Sec(s)

BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[fruktfest12]

It was not due to outdated BIOS. I just updated my bios and still got BSOD

 

[Colif]

dwm.exe = windows desktop manager. I normally suspect gpu drivers when i see it crash.

NVDi process looks like nvidia except... i can't find anything by that name besides mentions of atari?

Your nvidia drivers are from Oct, did you get them from Microsoft or Nvidia?

would be newer versions of killer network drivers here - https://support.killernetworking.com/download/killer-drivers-installation-64bit/

 

[fruktfest12]

I got them from microsoft. Tried to update bios and test around, ended up getting 2 more bsods.
https://drive.google.com/drive/folders/1ixFtm3yYpU1JBlvx_La6hLUoui1JQfm2?usp=sharing

 

[gardenman]

I ran the dump files through the debugger and got the following information: https://pste.eu/p/ENtE.html

File information:	112919-4750-01.dmp (Nov 28 2019 - 15:11:33)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:	Unknown_Image (Process: dwm.exe)
Uptime:	0 Day(s), 0 Hour(s), 03 Min(s), and 24 Sec(s)

File information:	112819-4453-01.dmp (Nov 28 2019 - 14:30:43)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 29 Min(s), and 32 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Have you run Samsung MAgician on the ssd and checked you have latest firmware and try running diagnostics - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

1st error doesn't show me a lot...
2nd one could be storage related.
it mentions ntfs again, new tech file system - the file system windows uses.
also mentions storport which is often used for ssd devices.
also mentions Classpnp. sys which is a Microsoft Windows SCSI class system file that comes as part of the Windows OS

SSD treated as SCSI devices by windows.

Download Intel Rapid Storage tech from On-Board PIDE/SATA Drivers here - https://www.msi.com/Motherboard/support/Z370-GAMING-M5#down-driver&Win10 64

update killer drivers - https://support.killernetworking.com/download/killer-drivers-installation-64bit/ as they newer than what you have.