[SOLVED] BSOD ntoskrnl.exe+3f72e0 - Please HELP!

[cagnaperez]

Hello I have the same problem in a clean installation of W10 and W11 with the same error, in a brand new PC - I5 - 16Gb Ram -, M2 Disk, RX 560 and Gigabyte Mobo, I leave my Minidump files, thanks in advance.

https://drive.google.com/file/d/1_1GgE-L5N5IwU7ba-KkmaNs2eN46FHvy/view?usp=sharing

 

[Colif]

2nd crash caused by GPU drivers
Mentions DirectX and almost every time it is mentioned in a crash, the cause is GPU drivers.
I was going to guess latest Nvidia drivers until I saw your card
Your drivers aren't that old

Dec 01 2021

amdkmdag.sys

AMD Graphics driver

try running DDU and reinstall drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

rest of crashes not so obvious

creative soundcard?

download Win10 Auto Installation Program (NDIS) from under windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software (had to think, is it 21 or 22 this year, your lan drivers are from Jan 21)

Update Intel Management Engine Firmware, it should match BIOS version or at least, be similar age
https://www.gigabyte.com/Motherboard/H510M-S2H-rev-10/support#support-dl-driver-chipset

It doesn't say anything in the manual so have to assume using slot 1 for 1 stick of ram is okay, on boards with more than 2 slots its often the 2nd slot that needs to be used for one stick... just thought I check.
https://download.gigabyte.com/FileL...1002_e.pdf?v=8f418a35a6c8bd2de9c057857fe10b98

if you getting similar errors on 2 installs, it might be hardware
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

Memtest is created as a bootable USB so that you don’t need windows to run it

 

[prosper777]

Hello I have the same problem in a clean installation of W10 and W11 with the same error, in a brand new PC - I5 - 16Gb Ram -, M2 Disk, RX 560 and Gigabyte Mobo, I leave my Minidump files, thanks in advance.

https://drive.google.com/file/d/1_1GgE-L5N5IwU7ba-KkmaNs2eN46FHvy/view?usp=sharing

i had the same exact error code but my problem is most likely the ram. i did a memtest 86 to prove that it was in fact my newly purchased ram that was faulty. maybe do a test? heres my dump files in case.

<mod edit: dump links removed>

 

[cagnaperez]

2nd crash caused by GPU drivers
Mentions DirectX and almost every time it is mentioned in a crash, the cause is GPU drivers.
I was going to guess latest Nvidia drivers until I saw your card
Your drivers aren't that old

Dec 01 2021

amdkmdag.sys

AMD Graphics driver

try running DDU and reinstall drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

rest of crashes not so obvious

creative soundcard?

download Win10 Auto Installation Program (NDIS) from under windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software (had to think, is it 21 or 22 this year, your lan drivers are from Jan 21)

Update Intel Management Engine Firmware, it should match BIOS version or at least, be similar age
https://www.gigabyte.com/Motherboard/H510M-S2H-rev-10/support#support-dl-driver-chipset

It doesn't say anything in the manual so have to assume using slot 1 for 1 stick of ram is okay, on boards with more than 2 slots its often the 2nd slot that needs to be used for one stick... just thought I check.
https://download.gigabyte.com/FileL...1002_e.pdf?v=8f418a35a6c8bd2de9c057857fe10b98

if you getting similar errors on 2 installs, it might be hardware
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

Memtest is created as a bootable USB so that you don’t need windows to run it

Thanks for the help, I have already made the suggested settings but the BSOD continues.

 

[cagnaperez]

i had the same exact error code but my problem is most likely the ram. i did a memtest 86 to prove that it was in fact my newly purchased ram that was faulty. maybe do a test? heres my dump files in case.

<mod edit: dump links removed>

Hi thanks but ran memtest86 with 0 errors

 

[gardenman]

but the BSOD continues.

Upload additional minidump files.

 

[cagnaperez]

Upload additional minidump files.

Sure

https://drive.google.com/file/d/1y_K4toXAVAz21nWd9aXYi5guYqDX0Clc/view?usp=sharing

https://drive.google.com/file/d/1mRiWcm02JJdzJa2AZHAa5alY0CLrII5E/view?usp=sharing

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/p5skg301/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	011922-8515-01.dmp (Jan 19 2022 - 10:14:45)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process running at time of crash: svchost.exe)
Uptime:	0 Day(s), 3 Hour(s), 51 Min(s), and 22 Sec(s)

Possible Motherboard page: https://www.gigabyte.com/Motherboard/H510M-S2H-rev-10
You have the latest BIOS already installed.

Colif should reply later with additional ideas. This information can be used by others to help you. Please wait for additional answers. Good luck.

Edit: Results for 2nd dump that was posted later: https://jsfiddle.net/6su1hmvf/show

 

[Colif]

i5-10400F
Gigabyte H510M S2H
16gb CB16GU2666.C8ET - passes memtest
M2 Disk - what make/model?
RX 560
What else?
What Power supply?

BSOD isn't offering me any clues.

 

[cagnaperez]

i5-10400F
Gigabyte H510M S2H
16gb CB16GU2666.C8ET - passes memtest
M2 Disk - what make/model?
RX 560
What else?
What Power supply?

BSOD isn't offering me any clues.

SSD 250GB Western Digital SN550 Blue M.2 NVMe PCIe X4 3.0

Power Supply Cooler Master 550 is the oldest component of PC about 7 years.

Nothing else.

 

[Colif]

if you get any more crashes, let us know. One of them might show a driver name.

try turning this off and see if it makes any difference - https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

[cagnaperez]

hi thanks for your help, fast startup is off,
I changed the power supply but the bsods continue, I would like to know if I have to claim my motherboard



https://drive.google.com/file/d/1dw5szuSr0U5iBU63lFJzVofwMjXJTmF9/view?usp=sharing

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/nurv579j/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	012522-10359-01.dmp (Jan 25 2022 - 20:12:29)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 5 Hour(s), 26 Min(s), and 38 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

I changed the power supply but the bsods continue, I would like to know if I have to claim my motherboard

Its difficult to tell if its motherboard from crash results, generally check everything else first
try running this on CPU - https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html?
run the tests here on ssd - https://support.wdc.com/downloads.aspx?lang=en&p=279
ram checked
PSU swapped
slaps intel for removing igpu cores, otherwise would have suggested running without GPU to see if it helped.

tbh, if its at stage you think it might by Motherboard, I would get PC looked at by repair shop. they can swap parts in they know work to isolate the cause.

 

[cagnaperez]

CPU Test all OK.
M2 Disk test all OK
CPU is I5 10400F No GPU on Board.

I'm going on vacation for 15 days, when I get back I'll see if I claim my motherboard, thanks for your help