BSOD on brand new laptop!

[Amber311]

I got a brand new Sager gaming laptop, within 3 hours of first use, I got the blue screen of death.

Before getting the BSOD error I downloaded Avira antivirus, mozilla firefox browser, and the computer itself asked me to update something for the killer wireless card. Then I decided to download a free game (watch dogs 2) that came with the laptop purchase. The game was huge 20 something gb... Several minutes into the download is when the BSOD happened. When it restarted the BSOD started to loop. I get two error messagees on the blue screen: Kernal_security_check_failure and IRQL_not_less_or_equal (mostly the Kernal one though)

I can get the computer to start in safe mode. I went into the device manager and tried to use the auto update feature by clicking on each driver. Only one updated: killer wireless network adapter

I tried a system restore, but that didn't work.

Also, I took a look at the event viewer and here's a screen shot of the findings:

I've submitted a request with the computer company since it's under warranty but they won't be open until Monday. 🙁

Any ideas?

Please let me know what specs or other information would be helpful. Thanks!

 

[Paul NZ]

trojan remover before you clicked on scan

 

[Amber311]

I didn't. I went back and updated and rescanned. Still nothing found.

I went ahead with the restart. It started in regular windows! So it's something in startup? .... now to figure out which?

 

[Paul NZ]

Thats a good start ! Dont think the soundcards caused it if their entries are still enabled

Besides the Killer network manager, I have no idea what the other entries do.

Altho the Killer network drivers, are a known cause of crashes

If it keeps booting into windows without crashing, I wouldn't worry too much about it. Just leave those startup entries disabled

 

[Amber311]

Thats a good start ! Dont think the soundcards caused it if their entries are still enabled

Besides the Killer network manager, I have no idea what the other entries do.

Altho the Killer network drivers, are a known cause of crashes

If it keeps booting into windows without crashing, I wouldn't worry too much about it. Just leave those startup entries disabled

The sound cards are disabled. I disabled a lot of what was in the startup.

No HKLM:Run MBCfg64 Microsoft Corporation C:\Windows\system32\RunDLL32.exe C:\Windows\system32\MBCfg64.dll,RunDLLEntry MBCfg64
No HKLM:Run RTHDVCPL Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe" -s
No HKLM:Run Sound Blaster X-Fi MB5 Creative Technology Ltd "C:\Program Files (x86)\Creative\Sound Blaster X-Fi MB5\Sound Blaster X-Fi MB5\SBXFIMB5.exe" /r
No HKLM:Run WindowsDefender "%ProgramFiles%\Windows Defender\MSASCuiL.exe"
No Startup Common Killer Network Manager.lnk Rivet Networks C:\Program Files\Killer Networking\Network Manager\NetworkManager.exe
No Startup User zSpeedup.lnk
Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKLM:Run IAStorIcon Intel Corporation "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe" "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
Yes HKLM:Run ShadowPlay Microsoft Corporation "C:\Windows\system32\rundll32.exe" C:\Windows\system32\nvspcap64.dll,ShadowPlayOnSystemStart
Yes HKLM:Run TrojanScanner Simply Super Software C:\Program Files (x86)\Trojan Remover\Trjscan.exe /boot
Yes Startup Common Hotkey.lnk CLEVO CO. C:\Program Files (x86)\Hotkey\HkeyTray.exe

I really appreciate all your help!

 

[Paul NZ]

You can disable fastscan in trojan remover if you dont want it to to scan everytime you get into windows.

The option is under options / allow boot-time fastscan

If you disabled the sound entries does sound still work?

 

[Amber311]

Yeah, it works. That doesn't make sense...

 

[Amber311]

Also, I figured out that the zspeedup.ink entry has something to do with Avira.... which I completely uninstalled, and then ran the extra revo uninstaller tool after and thought I removed the rest it missed ....

 

[Paul NZ]

Cool ! So, so far so good?? Crash free?

 

[Amber311]

Cool ! So, so far so good?? Crash free?

I restarted a few times last night ... turned things on in startup one by one. No issues then.

I had planned on doing more testing today but my electricity has been off all day due to some crazy widespread power outages. We're going on 14 hours without power. Ugh!

When I get power back, I'll update you here if I have another issue. Thanks!

 

[Paul NZ]

Excellent !

 

[Amber311]

Yep so My electricity is back finally. I turned the laptop on and off 3 times consecutively and the 4th time I got a bsod with the irql not less or equal message. Ugh!

I still have the killer network manager disabled in start up.
Pic of startup items :

https://goo.gl/photos/nVFy3nDNRRjvuNa16

I'm going to try disabling the 2 sound ones again and see how that goes.

 

[Paul NZ]

Does this have 2 soundcards in it?? Or is one connected externally or something?

 

[Amber311]

Yeah there's two sound cards bc one is a headphones amplifier...

My electricity is out again will resume tomorrow ... and also give laptop company a call

 

[Paul NZ]

k

 

[Amber311]

k

I spoke with Sager today and they had me reinstall windows... everything seems ok so far. Thanks again for your assistance. I really appreciate it!

 

[Paul NZ]

Cool good to hear