[SOLVED] BSOD only when not playing games. pls help

Page 2 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.

3XD3

Prominent
Dec 27, 2019
15
0
510
I recently decided to upgrade the cpu, motherboard and ram that is in my system and ever since doing so I have had nothing but BSODs every 10-20 minutes. The only time it doesnt go to a BSOD is when i'm playing a relatively intensive game like the new Call of duty and State of decay 2 (I still get Blue screens when playing light games like FTL).

I've tried a whole range of fixes such as, updating all drivers (using "Driver Reviver" and Device Manager), windows memory diagnostic, sfc scans, disk checks, memtest86, CCleaner, turning fast boot off and disabling write caching on my storage devices. Nothing seems to work..

As far as games go all the hardware performs amazing and i'm seeing good results all round when playing games it's just when watching YouTube and browsing the web I am seeing this problem.

Please can someone tell me whats wrong with my computer it's really annoying me.

| System Specs |
CPU
- Ryzen 5 3600x
RAM - 2X8 gb DDR4 3600mhz (Patriot Viper Steel)
GPU - GTX 1080
SSD - Intenso 256 gb
HDD - WD Blue 1TB
Motherboard - Aorus AX370 GAMING K5
PSU - Corsair VS650



Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 28/12/2019 00:35:26
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-MNKR1IL
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-12-28T00:35:26.803572500Z" />
<EventRecordID>10030</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-MNKR1IL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">313</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 27/12/2019 23:33:23
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-MNKR1IL
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-12-27T23:33:23.365240700Z" />
<EventRecordID>9407</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-MNKR1IL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">10</Data>
<Data Name="BugcheckParameter1">0x989628</Data>
<Data Name="BugcheckParameter2">0xff</Data>
<Data Name="BugcheckParameter3">0x95</Data>
<Data Name="BugcheckParameter4">0xfffff8026fa22829</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>
 
Last edited:
Solution
if Driver verifer doesn't crash, it means the problem isn't a driver. That leads back to a hardware cause again.

IRQ are data errors. Normally caused by drivers, can be memory (Ram or other)

RAM doesn't appear on any listing on gigabyte site but then there isn't a listing for Matisse. It does show up if you use PC PArt picker to part match ram of that speed to board.

Memory also includes - storage device, CPU (as memory controller is on CPU)
Intenso don't have a tool, try running crytstal disk mark on it - https://crystalmark.info/en/software/crystaldiskinfo/
WD - https://support.wdc.com/downloads.aspx?p=3&lang=en

CPU - - https://www.mersenne.org/download/

if both drives and CPU check out, i am wondering if...
hands full. I live in Australia, the area around me has at least 50 bushfires burning and today we had our top temperature ever recorded... so you not only one distracted :)

SO DV didn't crash and hardware checks out... are you still getting errors?
 
I havn't really tried running my pc without a game open since then so I'll get back to you on that.
Do you think that maybe the fact that my ram is 3600 mhz and my motherboard is only 3200 mhz rated, is the problem. I have xmp enabled but I have the multipier turned down to 32.

When I get some time ill run the tests again to 100% make sure.
 
Didn't I suggest you should check with GIgabyte re that ram since only place I found it was on PC Partpicker and their own website doesn't have a memory list for your CPU. They would also be best people to ask that question about ram.

Its likely the speed difference could be reason.