Question BSOD power state error

[pettore84]

Hi guys,

i got my first BSOD in my 1 year old build.

My SPECS are:

-H370 Aorus Gaming 3 wifi (BIOS F11)

-Intel core i5 8600k

-Cooler Noctua NH-U12S (2 NF-F12 fans)

-GPU GTX 1050 Ti Zotac ZT-P10510A-10L (drivers updated)

-SSD Crucial MX500 250 GB

-HD Western Digital Blue 2TB

-HD Western Digital Red 3TB

-PSU Seasonic focus+ gold 650

-case: cooler master N300

-fans: 140 noctua front intake, 120 noctua back exhaust and 120 cooler master top exhaust

-Win 10 pro 1809

My temps are fine: 35°-40°C idle and 60°C load, and it's a hot summer. No relevant problems apart GPU driver related to windows 10 that caused blacks screen with 1903 win 10 build.

My mobo is equipped with Intel AC9560 wi-fi/bluetooth adapter: it works pretty fine even if most of warning and error (non critical) in event viewer are related to it. Today i was trying to pair my phone (Samsung J3 2017) with my PC: it's been my first attempt after my clean WIN10 1809 install and android OREO update (in the previous phone-PC setting pairing gave me any issue):

windows found my device and showed connected but my phone wasn't paired (as i could see from the phone), no way to communicate between phone and PC. So i tried to reboot my phone and no success; tried to disconnect phone from PC settings and Windows settings panel freezed (but the PC worked) so i tried to reboot PC and after rebooting logo the system didn't restart and i had to force it by reset button. The system restarted and i found no error in event viewer i tried again to pair PC and phone: the same thing (win said connected but not the phone) but this time after few minutes i get BSOD "driver power state error" and stuck at 0% for several minutes. I had to force restart by reset button again: unfortunately windows didn't save dmp file so i can't debug BSOD. Since my driver were taken from intel site ( 20.110 for wifi and 21.10.1 latest for BT) and not from gigabyte manufacturer, i rolled back to latest available gigabyte driver for BT (20.100 from motherboard site) but didn't try to pair again my device: i don't really need it.

My question: BSOD (in my case the first) it's always a bad experience and you immediately think of some hardware problem.. So i'm little scared: do you think my BSOD could be related just to Bluetooth driver problem? Unfortunately i didn't get dmp file and looking around i didn't find any issue in similar build setting.

Anyway after this event my PC is still working fine and no further error or issue.

Here the link about BSOD (sorry for the language: i'm from Italy as you can understand from my bad english )

https://imgur.com/6cXekUN

View: https://imgur.com/6cXekUN



Thank you very much

 

[PC Tailor]

This is often simply driver related, it can sometimes be hardware, but is usually not.
Without the dump file, it will be difficult to know what exactly was running in the stack or leading up to the crash.

However the most important bit:

Anyway after this event my PC is still working fine and no further error or issue.

If this is the case, don't worry for now. BSOD do occur, and more often than not, they are software related. We'd have to dig it to find out the cause. But if it is otherwise performing normally now, then don't worry.

Just review this guide to set up BSOD and then if it happens again, you may be able to get the dump file to post:
https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/

 

[Colif]

have you run the Gigabyte App Centre on your PC? It will check drivers and confirm you on newest - its on the utility page here - https://www.gigabyte.com/au/Motherboard/H370-AORUS-GAMING-3-WIFI-rev-10#support-dl-utility

why put 1809 on when 1903 is out?

 

[pettore84]

Good question: with 1903 my GPU returns black screen installing NVIDIA drivers (tried many version and asked for support but no solutions): 1809 works fine.
Anyway without handling bluetooth my system's runnin' for 2 days with no error. I'll wait for next more stable drivers and windows build. Getting drivers from manufacturer maybe is the best choice.

Thank you