BSOD says stop code system service exception NETIO.SYS failed

[David_652]

I get the BSOD and the error says stop code system service exception NETIO.SYS failed. I would start by posting the full memory dump but even though I have it set to create a full memory dump, it does not seem to be creating any. Please help. I am a one-man shop working on deadline.

 

[Colif]

Some of the reasons dumps don't get created - https://support.microsoft.com/en-us/help/130536/windows-does-not-save-memory-dump-file-after-a-crash

Netio.sys is associated with LAN drivers so try updating your LAN drivers on motherboard/WIFI card (whichever you use)

if you can get dumps working, and lan drivers don't fix it, Can you follow option one here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and someone with right software to read them will help you fix it

 

[David_652]

So you mean update the network adapter drivers in Device Manager by selecting update driver? Or are you thinking of another approach?

 

[johnbl]

you will need to go the motherboard vendors website to get the LAN driver update.
Windows update does not update most LAN drivers.
if you have a usb wireless driver you might have to update the BIOS, USB 3.0 chipset driver and the CPU chipset driver.
(it can also be a Bluetooth driver if you have a Bluetooth network)

often,if you provide the actual memory dump file (c:\windows\minidump directory)
someone can use the windows debugger and read the file name and tell you where to get the driver

So you mean update the network adapter drivers in Device Manager by selecting update driver? Or are you thinking of another approach?

 

[David_652]

I see that I have a C, D, and E drive and that the paging file appears to be on the D drive. I assume from the information at the one link you provided that this makes creating a dump file in the C root impossible. If I am right, is there a simple solution without changing the allocation of the paging file to the D drive?

 

[johnbl]

most of the time people just look in the wrong directories.
for a kernel memory dump it is stored at c:\windows\memory.dmp FILE
for a mini memory dump it is stored with a date and number for the file name in this directory
C:\windows\minidump (directory)

I thought newer versions of windows could use a non system partition pagefile and still store memory dumps at the location the user specifies in the user interface. ie hidden pagefile on drive d: but still use the default memory dump location. (but I have not tried this since I am just using the default settings)

I would just add a second pagefile to your drive c: with the minimum size. (I might use paged pool size +non paged pool size from task manager->performance-> memory about 450MB on my laptop)

older verisons of windows might require the pagefile to be on the system drive (c:\)

I see that I have a C, D, and E drive and that the paging file appears to be on the D drive. I assume from the information at the one link you provided that this makes creating a dump file in the C root impossible. If I am right, is there a simple solution without changing the allocation of the paging file to the D drive?

 

[David_652]

Is there a secure free cloud server service to share the minidump doc file on? Can you name one or two? I’m not crazy about Dropbox if that is an option; it’s not terribly secure.

BTW, this PC is HP OMEN 870 Ultra Performance VR Ready Desktop PC (Intel Core i7-7700K Liquid Cooled CPU, 8GB GDDR5X NVIDIA GTX 1080 Graphics, Windows 10 Professional, 512GB SSD + 3TB 7200RPM Storage, 64GB DDR4 RAM), in case it helps.

 

[Colif]

Cloud servers:
Google Drive
Microsoft One Drive
there are more, those just came to mind.

Try running this on PC, it should offer updates for your PC - http://www8.hp.com/au/en/campaigns/hpsupportassistant/hpsupport.html

Here is Driver list for PC - https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15741069

I can see two versions of NIC drivers depending on which version of Win 10 you are on. If you on current version, you take the newer NIC Drivers