Question BSOD support

[nathan_kestier]

Hi, since 20/11 my PC has been doing strange stuff. Most of the time, everything is running fine, but at random intervals the PC freezes for a couple of seconds - sound also interrupts during the freezes. The freezes happen during games and just Youtube playing and idle'ing - can't really find the trigger for it.
Most of the time, everything goes back to normal after the freeze and I can continue on - other times a BSOD is triggered and a full reboot happens.

20/11: IRQL_NOT_LESS_OR_EQUAL (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
25/11: IRQL_NOT_LESS_OR_EQUAL (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
26/11: [empty] (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)
26/11: MEMORY_MANAGEMENT (ntoskrnl.exe) (ntoskrnl.exe + 414fa0)

Things I tried:

• Swapped RAM sticks (same sticks but swapped places A2 / B2)
• Scan disk
  • Found erros connected to my bluetooth driver
  • Updated via scan disk (did an extra update by hand)
  • New scan gave no errors
• Windows up to date
• All other drives up to date (used Driver booster)

CPU-Z & BSOD screenshots:

https://imgur.com/a/2gP0h0D

View: https://imgur.com/a/2gP0h0D

DMP files (OneDrive share): BSOD DMP

AMD Ryzen 9 7950X3D
Gigabyte X670E AORUS MASTER
G. Skill DDR5-6000 (3000 MHz) 32 GB (2x16 sticks - XMPO active)
GeForce RTX 3080
Xonar SoundCard
C drive = Windows / basics = Samsung SSD 840 EVO 250 GB
D drive = Games / programs = Samsung SSD 850 EVO 1TB
E drive = Foto back-up = WDC WD10EZEX HDD 1TB
Windows 11 Home 23H2

Happy to preform any test you recommend and more provide information where needed.
Would really like to get to the bottem if this issue.

Thanks in advance,
Nathan.

 

[nathan_kestier]

Damn, I see I posted this in the wrong section - I don't find an option to move this myself - want me to delete this and repost in the correct section? Or can an admin move this (sorry)?

 

[CountMike]

Damn, I see I posted this in the wrong section - I don't find an option to move this myself - want me to delete this and repost in the correct section? Or can an admin move this (sorry)?

Those can be caused by HW or HW settings too.
Those errors seem to come from RAM/memory so first ting to try would be to run them at base frequency and check memory itself by Memtest86 for instance.
https://www.memtest86.com/
Programs like OCCT have that and others incorporated to run from windows.

https://www.ocbase.com/download

 

[nathan_kestier]

Hi Mike, thanks for the quick reply.

I ran memtest86 and it passed without any errors. I left XMPO on, because I also thought that would trigger the issue.

Is there still a chance there is something wrong with my RAM even tho memtest86 didn't trigger it?

https://imgur.com/a/o6XAwvf

View: https://imgur.com/a/o6XAwvf

 

[CountMike]

Hi Mike, thanks for the quick reply.

I ran memtest86 and it passed without any errors. I left XMPO on, because I also thought that would trigger the issue.

Is there still a chance there is something wrong with my RAM even tho memtest86 didn't trigger it?

https://imgur.com/a/o6XAwvf

View: https://imgur.com/a/o6XAwvf

OCCT and https://quickmemorytestok.en.softonic.com/ run in windows so you should try those tests too in case there's some Windows fault accessing them. Windows also accesses virtual memory on disk so a disk problem is possible.

 

[nathan_kestier]

Somehow, I did nothing to my system since this post and the issue has not yet been back...
What is good news ofcourse, but also bad since I don't know what happened and what "fixed" it.

Ran both OCCT & Quickmemorytest, both came back negative - no errors/no issues.

The only thing I saw what was strange, was my memory benchmark results.
Green = same hardware, should my benchmarks be around the "best" then?

https://imgur.com/a/IhiOq78

View: https://imgur.com/a/IhiOq78