Hi Everyone,
I'm having some issues with my PC that I hope you can help with.
My specs are the following:
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Hardware: ASRock, Z77 Extreme4
CPU: GenuineIntel Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8467349504 bytes total (Vengeance Series 8GB DDR3-1600)
NVIDIA GeForce GTX 650 1024MB GDDR5 PCIe Video Card
I ran into an issue last week in which the power button on my Zalman Z11 case stopped working, so while I waited for a momentary switch to arrive, I used the power button on my MB. Everything worked fine for the few days in between and when it arrived on Friday 2/9 I set up the momentary switch without issue. About an hour or two later I started getting blue screens. There was no error message, simply that a process or thread crucial to system operation has unexpectedly exited or terminated. This was happening at random, and over the weekend I experienced the same issue another 5 times. One time in particular I got the KERNEL DATA INPUT ERROR message, but otherwise all blue screens had no errors.
I stress tested my HDD (Samsung EVO), ran Prime, Memtest, and system file checker. I downloaded WhoCrashed, and my results are below.
Originally it found an issue with the AVG driver, so I uninstalled and as of the most resent crash (last night), no driver issues detected. I do see that there are Windows Updates that keep failing and my PC does crash consistently when I do one of the following: try to back up my computer using Windows Backup, try to install Windows updates, or try to install Windows 10 (I know, I know, I'm on Win 7 and thought maybe upgrading to 10 would solve my issues but I can't even get the file to download without my machine crashing). Some of the possible diagnoses from the dump files could be thermal issues - a friend of mine let me use his System Information for Windows and results all check out - temps are normal 27C. I made sure all of my drivers are updated in device manager and through GeForce (specifically because the NVIDIA update through Windows keeps failing). I thought about system restore but there are no restore points before Friday when my issue starting occurring. I have also performed numerous stress tests and my HDD passed all of them and according to Crystal Disk Info is in good 100% condition.
I'm out ideas as to what could be the issue - any help is greatly appreciated! I am really inexperienced here and am grateful for your suggestions.
Thank you!
Crash Dump Analysis
Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.
Crash dump directories:
C:\Windows
C:\Windows\Minidump
On Mon 2/12/2018 8:39:45 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021218-7815-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8008CB6530, 0xFFFFFA8008CB6810, 0xFFFFF80003563010)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated. This bug check is typically caused by a thermal issue. It's suggested that you do temperature checking on your CPUs and hardware.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 2/12/2018 8:39:45 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!PsSetCurrentThreadPrefetching+0x6E2)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8008CB6530, 0xFFFFFA8008CB6810, 0xFFFFF80003563010)
Error: CRITICAL_OBJECT_TERMINATION
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated. This bug check is typically caused by a thermal issue. It's suggested that you do temperature checking on your CPUs and hardware.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 2/12/2018 8:01:26 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021218-8517-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0x7A (0xFFFFF6FC500313A0, 0xFFFFFFFFC000000E, 0xBAA15880, 0xFFFFF8A006274000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 2/12/2018 12:32:41 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021218-7332-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0x7A (0xFFFFF6FC40067630, 0xFFFFFFFFC000000E, 0x14319DBE0, 0xFFFFF8800CEC6000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 2/11/2018 11:20:35 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021118-4024-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0x7A (0xFFFFF6FC40018EB0, 0xFFFFFFFFC000000E, 0x16DA74BE0, 0xFFFFF880031D6000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 2/11/2018 10:39:36 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021118-6864-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA80088CA5A0, 0xFFFFFA80088CA880, 0xFFFFF8000337D010)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated. This bug check is typically caused by a thermal issue. It's suggested that you do temperature checking on your CPUs and hardware.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 2/11/2018 10:22:59 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021118-7690-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA800761CB00, 0xFFFFFA800761CDE0, 0xFFFFF80003369010)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated. This bug check is typically caused by a thermal issue. It's suggested that you do temperature checking on your CPUs and hardware.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 2/11/2018 10:20:45 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021118-8751-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0x7A (0xFFFFF6FC40045EE8, 0xFFFFFFFFC000000E, 0xC3BD7BE0, 0xFFFFF88008BDD000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
8 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
I'm having some issues with my PC that I hope you can help with.
My specs are the following:
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Hardware: ASRock, Z77 Extreme4
CPU: GenuineIntel Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8467349504 bytes total (Vengeance Series 8GB DDR3-1600)
NVIDIA GeForce GTX 650 1024MB GDDR5 PCIe Video Card
I ran into an issue last week in which the power button on my Zalman Z11 case stopped working, so while I waited for a momentary switch to arrive, I used the power button on my MB. Everything worked fine for the few days in between and when it arrived on Friday 2/9 I set up the momentary switch without issue. About an hour or two later I started getting blue screens. There was no error message, simply that a process or thread crucial to system operation has unexpectedly exited or terminated. This was happening at random, and over the weekend I experienced the same issue another 5 times. One time in particular I got the KERNEL DATA INPUT ERROR message, but otherwise all blue screens had no errors.
I stress tested my HDD (Samsung EVO), ran Prime, Memtest, and system file checker. I downloaded WhoCrashed, and my results are below.
Originally it found an issue with the AVG driver, so I uninstalled and as of the most resent crash (last night), no driver issues detected. I do see that there are Windows Updates that keep failing and my PC does crash consistently when I do one of the following: try to back up my computer using Windows Backup, try to install Windows updates, or try to install Windows 10 (I know, I know, I'm on Win 7 and thought maybe upgrading to 10 would solve my issues but I can't even get the file to download without my machine crashing). Some of the possible diagnoses from the dump files could be thermal issues - a friend of mine let me use his System Information for Windows and results all check out - temps are normal 27C. I made sure all of my drivers are updated in device manager and through GeForce (specifically because the NVIDIA update through Windows keeps failing). I thought about system restore but there are no restore points before Friday when my issue starting occurring. I have also performed numerous stress tests and my HDD passed all of them and according to Crystal Disk Info is in good 100% condition.
I'm out ideas as to what could be the issue - any help is greatly appreciated! I am really inexperienced here and am grateful for your suggestions.
Thank you!
Crash Dump Analysis
Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.
Crash dump directories:
C:\Windows
C:\Windows\Minidump
On Mon 2/12/2018 8:39:45 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021218-7815-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8008CB6530, 0xFFFFFA8008CB6810, 0xFFFFF80003563010)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated. This bug check is typically caused by a thermal issue. It's suggested that you do temperature checking on your CPUs and hardware.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 2/12/2018 8:39:45 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!PsSetCurrentThreadPrefetching+0x6E2)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8008CB6530, 0xFFFFFA8008CB6810, 0xFFFFF80003563010)
Error: CRITICAL_OBJECT_TERMINATION
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated. This bug check is typically caused by a thermal issue. It's suggested that you do temperature checking on your CPUs and hardware.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 2/12/2018 8:01:26 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021218-8517-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0x7A (0xFFFFF6FC500313A0, 0xFFFFFFFFC000000E, 0xBAA15880, 0xFFFFF8A006274000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Mon 2/12/2018 12:32:41 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021218-7332-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0x7A (0xFFFFF6FC40067630, 0xFFFFFFFFC000000E, 0x14319DBE0, 0xFFFFF8800CEC6000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 2/11/2018 11:20:35 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021118-4024-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0x7A (0xFFFFF6FC40018EB0, 0xFFFFFFFFC000000E, 0x16DA74BE0, 0xFFFFF880031D6000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 2/11/2018 10:39:36 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021118-6864-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA80088CA5A0, 0xFFFFFA80088CA880, 0xFFFFF8000337D010)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated. This bug check is typically caused by a thermal issue. It's suggested that you do temperature checking on your CPUs and hardware.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 2/11/2018 10:22:59 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021118-7690-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA800761CB00, 0xFFFFFA800761CDE0, 0xFFFFF80003369010)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated. This bug check is typically caused by a thermal issue. It's suggested that you do temperature checking on your CPUs and hardware.
This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 2/11/2018 10:20:45 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\021118-8751-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA63A0)
Bugcheck code: 0x7A (0xFFFFF6FC40045EE8, 0xFFFFFFFFC000000E, 0xC3BD7BE0, 0xFFFFF88008BDD000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
8 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.