BSOD System Service Exception (win32kfull.sys) or (win32kbase.sys)

Marcos_10

Commendable
May 5, 2016
1
0
1,510
I've had this computer for a few months now and about a day about it started blue screening very often. Most of the time it says System Service Exception and sometimes it attributes it to win32kfull.sys or win32kbase.sys. I have finals and I really need to use my computer please help. I have also done a bunch of checks with antivirus, sfc, and chkdsk and nothing came of it. Also I don't know how to attack the memory dump, but I have that also.
 
Hi,

Please do try these troubleshooting steps that may help.
- First is to run Windows Update and install all the update available.
- Once done, do run SFC Scanner.
- Search for Command Prompt, right click on it and select Run as Administrator.
- Once open, type sfc/scannow then press Enter. While until it finish the scan and see if it will solve the issue or not.
- If these steps will not work, proceed with doing a clean install of the graphics card driver.
- Go to Device Manager and uninstall the graphics driver.
- Next is to open Programs and Features then uninstall anything related to the graphics card driver.
- Once done, download and install the latest driver.
- Reboot the laptop once the latest driver has been installed then test it again.
- If the same problem will persist, do also run a memory test just to make sure everything is working properly.