[SOLVED] BSOD SYSTEM_SERVICE_EXCEPTION, KMODE_EXCEPTION_NOT_HANDLED caused by ntoskrnl.exe

Aug 19, 2020
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Hi there,
Some time ago I have built a new rig with following specs:
Processor: Ryzen 5 3600
Gpu: SAPPHIRE Pulse Radeon RX 5700 XT 8G
Ram: 2x8GB Patriot Memory Viper 4 Blackout DDR4 3600 Mhz (CL 17)
HDD: XPG SX8200 PRO 1TB
Motherboard: MSI B450 GAMING PLUS MAX
PSU: SILENTIUMPC Supremo L2 Gold V2 550W

It was running fine for two or three weeks and then it started crashing randomly with the BSOD codes provided in the title. First, I thought that it was caused by some driver or windows update so I have reinstalled all my drivers and updated windows with all updates there was. But it didn't help. Then I have reinstalled the windows 10 completely, but it did not solve the issue as well. So I thought that maybe some hardware is faulty - I have checked the following:
  • replaced the graphic card to Nvidia GTX980
  • swapped the power supply with OCZ Fatal1ty 750W
  • tested different HDD
  • replaced a motherboard with new one ( the service I went to told me that USB controller is most likely faulty)
  • Tested RAM wit memtest, 0 errors. Also tested the config with only one ram stick
The only component I have not replaced yet is the CPU, but I wanted to check if there is something in the logs that can help me out.

The crashes are completely random and are not related to workload - I can game for hours and no crash happens and can leave the PC idle and it will BSOD. The only exception to this rule is starting War Thunder with EasyAnticheat enabled - this ends up with crash 99% of the times (strangely enough if I disable the anticheat, the game runs).

Here is the link to minidumps from the PC:
https://drive.google.com/drive/folders/1_L89r62LMaBWLvyu4SwB4gELTo3pK6q8?usp=sharing

Thanks in advance for any ideas or input
 
Last edited:
Solution
Hi, thanks for running the debugger :)
While I was googling for some information on my problem, I came across this thread:
https://community.amd.com/thread/245951

So the possible cause of the BSODs is the windows drivers of AMD USB 3.10 eXtensible Host Controller not getting along with the motherboard. I have downgraded the BIOS version to 7B86vH1 and moved to the windows preview version (which has a new USB drivers) and the system stability has improved significantly. With that said, it still can crash sometimes but it's incomparably better than before (crashing after 15-30 min before vs crashing once per day or even less).

I guess I just need to wait for new USB drivers from Windows or roll back to the last stable ones (a lot...

gardenman

Splendid
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/dzrgp87s/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:082020-5156-01.dmp (Aug 20 2020 - 04:36:44)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 20 Min(s), and 39 Sec(s)

File information:082020-4921-01.dmp (Aug 20 2020 - 05:04:47)
Bugcheck:UNEXPECTED_KERNEL_MODE_TRAP (7F)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 06 Min(s), and 00 Sec(s)

File information:082020-4593-01.dmp (Aug 20 2020 - 03:28:20)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 10 Sec(s)

File information:081920-5171-01.dmp (Aug 19 2020 - 12:57:30)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: aces.exe)
Uptime:0 Day(s), 0 Hour(s), 07 Min(s), and 09 Sec(s)

File information:081920-5078-01.dmp (Aug 19 2020 - 13:14:06)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: aces.exe)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 15 Sec(s)

File information:081920-4765-01.dmp (Aug 19 2020 - 13:18:48)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: aces.exe)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 58 Sec(s)

File information:081920-4750-01.dmp (Aug 19 2020 - 13:10:54)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:memory_corruption (Process: aces.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 01 Sec(s)

File information:081920-4687-01.dmp (Aug 19 2020 - 13:04:07)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: aces.exe)
Uptime:0 Day(s), 0 Hour(s), 02 Min(s), and 00 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/b450-gaming-plus-max
You have the latest stable BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Aug 19, 2020
3
0
20
Hi, thanks for running the debugger :)
While I was googling for some information on my problem, I came across this thread:
https://community.amd.com/thread/245951

So the possible cause of the BSODs is the windows drivers of AMD USB 3.10 eXtensible Host Controller not getting along with the motherboard. I have downgraded the BIOS version to 7B86vH1 and moved to the windows preview version (which has a new USB drivers) and the system stability has improved significantly. With that said, it still can crash sometimes but it's incomparably better than before (crashing after 15-30 min before vs crashing once per day or even less).

I guess I just need to wait for new USB drivers from Windows or roll back to the last stable ones (a lot of people are pointing here as last stable: 10.0.18362.693).
 
Solution