[SOLVED] [BSOD] Unexpected store exception

[mkst04]

Hej everyone, being stuck with a random BSOD every now and then on a Lenovo Thinkpad x240. Absolute no pattern what so ever, if anything, it happened twice while on Youtube but that's it. I have ran memtest86 twice now, no errors. Ran full Lenovo diagnostic for everyting from motherboard to video - all good, even on stress test.

Before, there was additional issue with the laptop having faulty SSD but that was fixed after installing new one on the M2 slot, but same BSOD was there before too.

I got two minidumps:
https://easyupload.io/m/vuf9xz

Here's also my msinfo32 file:
https://easyupload.io/ucvwwq

If anyone has any idea what might be the cause of this, will be super greatfull. I have tried updating drivers and BIOS but nothing seems to work 🙁

 

[Colif]

the store its talking about is used by virtual memory to track the location of items in memory.
It could be a driver
I will ask a friend to convert dumps. He is likely asleep now.

 

[mkst04]

the store its talking about is used by virtual memory to track the location of items in memory.
It could be a driver
I will ask a friend to convert dumps. He is likely asleep now.

Thanks, really appreciate it man!

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/9z1dopcg/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	032921-9531-01.dmp (Mar 29 2021 - 08:52:22)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	0 Day(s), 0 Hour(s), 56 Min(s), and 44 Sec(s)

File information:	032921-9078-01.dmp (Mar 29 2021 - 09:30:18)
Bugcheck:	CRITICAL_PROCESS_DIED (EF)
Probably caused by:	memory_corruption (Process: csrss.exe)
Uptime:	0 Day(s), 0 Hour(s), 42 Min(s), and 50 Sec(s)

Possible System page: https://www.lenovo.com/us/en/laptops/thinkpad/x-series/x240/

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

try running automatic driver updates here - https://pcsupport.lenovo.com/au/en/...-laptops/thinkpad-x240/downloads/driver-list/

try updating Intel Management Engine Interface, your bios is dated 2020, but IMEI is from 2016, it helps if they are a similar age (above should update it for you)

what brand m.2 is it?

shame speedfan never updated. I used to like it, but it has no idea what my CPU is now.

 

[mkst04]

Updating Intel Management Engine Interface didn't do it. The M2 is Trancend

And yeah, SpeedFan was amazing, still works on older hardware but sad to hear it won't do on newer.

 

[Colif]

keep showing us any new dumps, they may show us something.

if the same bsod existed before ssd was replaced, it is going to be something else.

this might help the Critical process died BSOD
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth
and press enter

SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

I used Speedfan for years to just monitor temps, I didn't use it for fans as much. It wasn't updated to recognise Ryzen motherboards, so I had to find other ways to do the same things.

 

[mkst04]

Dunno what happened but it seems Windows tried to update itself last night and now I can't even boot without spitting BSODs every time. I'm trying to reset the CMOS battery cause idk why tbh, but when I get to boot will post new dump and try the SFC

 

[mkst04]

Update: that worked, was greeted by ''Windows updated itself to bring your brand new browser expirence"... I mean wow. Audio drivers are gone for god knows what reason, dumps were not saved as well (will recheck the config). Doing SFC now. This is getting weirder by the day.

 

[mkst04]

SFC found some issues, heres the log:https://easyupload.io/wj958e

 

[Colif]

right click start
choose run...
type winver and press enter
Are you on Version 1904? cause CBS log shows version number 18362 which is the release from 2019 May.

I assumed

''Windows updated itself to bring your brand new browser expirence"

meant you had updated to a new version but after looking at cbs log, I have my doubts.

If you on 1904, go here and click top link. Download the update assistant, run it and it will upgrade win 10 to 20H2 which is closer.
https://www.microsoft.com/en-au/software-download/windows10
in theory 21H1 is due this month but it has been known to be delayed before.

 

[mkst04]

Yep, you are right. Running update now.

 

[mkst04]

Update crashed with BSOD, going again but least have a minidump now:
https://easyupload.io/7j205p

Do you have time to check it? First thing I can see is csrss.exe crashed, I remember seeing that before for some reason.

 

[mkst04]

It crashed again during update, heres the latest dump: https://easyupload.io/l74c2f

 

[mkst04]

Another update, sorry for the spam. Ran Driver Verifier and immediately got stuck in boot loop due to smi.sys - SSO SMI Kernel Mode Driver, which is the fingerprint driver by Synaptic. Super weird, since it's never used. Here's the dump: https://easyupload.io/n201ld

 

[Colif]

its your thread, answer as much as you like.
Synaptics - it may not get used but it might load every startup

I will wait for gardenman to convert dumps.

 

[gardenman]

I ran the dump files through the debugger and got the following information: https://jsfiddle.net/pjaeskzm/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	040821-7656-01.dmp (Apr 8 2021 - 02:35:48)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process: chrome.exe)
Uptime:	0 Day(s), 0 Hour(s), 52 Min(s), and 26 Sec(s)

File information:	040821-4140-01.dmp (Apr 8 2021 - 03:05:53)
Bugcheck:	DRIVER_VERIFIER_DETECTED_VIOLATION (C4)
Driver warnings:	*** WARNING: Unable to verify timestamp for smi.sys
Probably caused by:	memory_corruption (Process: WUDFHost.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 11 Sec(s)

File information:	040821-12828-01.dmp (Apr 7 2021 - 22:41:30)
Bugcheck:	CRITICAL_PROCESS_DIED (EF)
Probably caused by:	memory_corruption (Process: csrss.exe)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 19 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

So only synaptic drivers on Lenovo site are from 2016
Two of them installed on PC are 2019, so I wonder where they came from.

Feb 25 2016

smi.sys

SSO SMI Kernel Mode driver (Synaptics Incorporate) http://www.synaptics.com/

is the driver that caused 2nd BSOD

Oct 27 2019	Smb_driver_Intel.sys	Synaptics SMBus driver http://www.synaptics.com/
Oct 27 2019	SynTP.sys	Synaptics TouchPad Driver http://www.synaptics.com/

are obviously newer.

I wonder what driver versions they are, dumps don't show that info
Can you download and run Driverview - http://www.nirsoft.net/utils/driverview.html
All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

Can you take a screenshot from (and including)Driver name to (and including)Creation date.
upload it to an image sharing website and show link here

might be newer Intel graphics drivers, try running this and see if it offers anything newer - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html
it should offer newer WIFI/Ethernet drivers as well.