Question BSOD: "Video Memory Management Internal" ?

[TheDexter27]

GPU: ASUS Radeon ROG RX 6800 Gaming OC 16 GB GDDR6 256-bit
CPU: AMD Ryzen 5 5600X 4.6GHz 35MB
Motherboard: ASUS Prime B550M-K 4600MHz(OC) DDR4
BIOS version: Prime B550M-K BIOS 3802
RAM: Adata XPG Spectrix D41 TUF RGB 8 GB (2x8GB) DDR4 3200 MHz CL16
PSU: ASUS TUF Gaming 750B 750W 80+ Bronze 135mm
Case: ASUS TUF Gaming GT301 RGB
Operating System & Version: Windows 11 Pro 24H2
GPU Drivers: AMD WHQL Driver version: 25.5.1
Chipset Drivers: AMD B550 chipset drivers – Latest version

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Good day,
The PC crashes regardless of load. Sometimes it shows a blue screen and restarts, or it just restarts directly. In both cases, AMD reports encountering a problem and resets to default settings.


I bought this system from Gaming.gen(a prebuild seller) exactly 2 years and 4 months ago(all part are 2 year 4 month old of usage including PSU), and I know their technical service is inadequate and unresponsive (I'm saying this based on prior experience with them). I have no idea what to do anymore and feel like I’ve tried everything.

Minidump - (https://drive.google.com/file/d/1qjoZACtbpFFnNqqtubgg4uDiR99i43s-/view?usp=sharing)

What I've done:

• I ran RAM tests both via Windows and as recommended one (I believe it’s called MemTest). It passed with no issues at first. Later, when I ran it again, Windows’ version froze at 99% and crashed. Then the Windows file repair system kicked in and fixed corrupted files. However, MemTest still showed no errors the same day.
• I ran every kind of GPU and CPU stress test for at least 1 hour (OCCT, FurMark, 3DMark, etc.). I saw no crashes, blue screens, or graphical artifacts during these tests.
• I updated the BIOS — the issue persists.
• I used DDU to try multiple graphics drivers — no change. I also updated the chipset drivers — no change.
• I set the RAM back to its default speed (2668 MHz) — issue still continues.
• I ran system file repair commands (like sfc /scannow) as administrator in the terminal. Sometimes it did detect and repair corrupted files, but the crashes continued.

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What should I do?
I've been experiencing at least 2 crashes per month for the last 6 months. I'm out of ideas.

 

[Lutfij]

Can you please pass on the .dmp file(s) for us to look through. You'll need to host them on a site akin t DropBox and then pass on a link for us to see.

Out of your system, I'd questioning the use of a motherboard without a proper VRM design as the Ryzen 5000 series processors were power hungry stressing the VRM.

Considering your issue only happens when you're idling, the issue might very well be with your OS. Have you tried changing the power plan in the OS, to power saving or high performance mode?

Have you tried reinstalling the OS onto a spare drive, after recreating your bootable USB installer for Windows 11, in offline mode?

Is your GPU on any undervolt?

 

[Ralston18]

Look in Reliabiity History/Monitor and Event Viewer for any error codes, warnings, or informational events being captured just before or at the time of the crashes.

Start with Reliability History/Monitor. Much more end user friendly and the timeline format may reveal patterns.

Event Viewer requires more time and effort to navigate and understand.

FYI:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Both tools provide additional details by clicking any given entry. The details may or may not be helpful.

 

[TheDexter27]

Can you please pass on the .dmp file(s) for us to look through. You'll need to host them on a site akin t DropBox and then pass on a link for us to see.

Out of your system, I'd questioning the use of a motherboard without a proper VRM design as the Ryzen 5000 series processors were power hungry stressing the VRM.

Considering your issue only happens when you're idling, the issue might very well be with your OS. Have you tried changing the power plan in the OS, to power saving or high performance mode?

Have you tried reinstalling the OS onto a spare drive, after recreating your bootable USB installer for Windows 11, in offline mode?

Is your GPU on any undervolt?

Hi, i already have them on google drive (https://drive.google.com/file/d/1qjoZACtbpFFnNqqtubgg4uDiR99i43s-/view?usp=sharing) are you able to see them?

This motherboard and all other part was a prebuilt and i couldn't change to other parts or any. I don't know what VRM is but if that was the reason shouldn't happen when first time i got the PC 2 year ago, i only have this kind of BSOD happening 12 19 2024.

The issue happens when using not idling but it can happen on any kind of load. Power plan is on high power plan.

I don't have any spare drive.

It was and crashes and even without undervolt it's crashed.

 

[TheDexter27]

Look in Reliabiity History/Monitor and Event Viewer for any error codes, warnings, or informational events being captured just before or at the time of the crashes.

Start with Reliability History/Monitor. Much more end user friendly and the timeline format may reveal patterns.

Event Viewer requires more time and effort to navigate and understand.

FYI:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Both tools provide additional details by clicking any given entry. The details may or may not be helpful.

Is there a way to share the event viewer and reliability history?

 

[Ralston18]

You can take screenshots and post the screenshots here via imgur (www.imgur.com > green "New Post" icon).

Start with Reliability History/Monitor using Day View and take screenshots of those days with the most crashes: errors, warnings, and informational events.

 

[TheDexter27]

You can take screenshots and post the screenshots here via imgur (www.imgur.com > green "New Post" icon).

Start with Reliability History/Monitor using Day View and take screenshots of those days with the most crashes: errors, warnings, and informational events.

Hi, thank you for the reply here is the screenshots;

https://imgur.com/a/G7GucHB

View: https://imgur.com/a/G7GucHB

 

[Ralston18]

Quite a mix of errors, etc..

For the most part I consider multiple errors and varying errors as a sign of a faltering or failing PSU.

Or power related problems in general.

As mentioned, post the dump files - the files may help narrow down any corrupted or buggy apps.

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect for signs of damage.

Run "dism" and "sfc /scannow" (noted that you have run the latter before). Determine if any additional problem files are found and fixed. It may be that a file is fixed only to be corrupted again.

Keep an eye on the log files for new entries and be sure to check the details.

I will defer to the gaming members regarding Game Bar and Easy Anti-Cheat. Those apps seem to be involved - consider uninstalling, testing without them, then reinstall. One at a time with time and testing between installs.

 

[TheDexter27]

Quite a mix of errors, etc..

For the most part I consider multiple errors and varying errors as a sign of a faltering or failing PSU.

Or power related problems in general.

As mentioned, post the dump files - the files may help narrow down any corrupted or buggy apps.

= = = =

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect for signs of damage.

Run "dism" and "sfc /scannow" (noted that you have run the latter before). Determine if any additional problem files are found and fixed. It may be that a file is fixed only to be corrupted again.

Keep an eye on the log files for new entries and be sure to check the details.

I will defer to the gaming members regarding Game Bar and Easy Anti-Cheat. Those apps seem to be involved - consider uninstalling, testing without them, then reinstall. One at a time with time and testing between installs.

Hİ the dump files are here in post if you can check it it will be amazing because i don't understand reading mini-dump files(like i don't understand what does mean any error in windbg)

i will clean it up soon with a friend becouse i might break or damage the PC. (To be honest i bought prebuild because of that)

I check the GPU today and the power cables are good shape, no burn or any damage. Ram looks fine.

I could't find any damage that i could see.

The cmd command sometimes show a currapotion and fixes it but i don't know what is the reason.

Problem is i can't play online game without easy anti-cheat, it's needed.

 

[Teknoman2]

I used to have that mobo. After 2 years of use it started having problems because its bottom tier quality but at the time i had a very limited budget.

 

[TheDexter27]

I used to have that mobo. After 2 years of use it started having problems because its bottom tier quality but at the time i had a very limited budget.

Hi, thanks for the reply if you don't mind can you give a examples of issue?

My last 6 month i had random restart every week or 2 week, mid game or when loading a new area even using alt-tab my pc most of time just restart without bluescreen but when i check the minidump it's say Video Memory Management Internal sometimes it's a bluescreen but same code or issue name is shown in bottom left.

Is by any chance you had same issue?

 

[Teknoman2]

I had BSODs when i first got it because of the RAM but that was fixed with a BIOS update. After about 2 years i was getting freezes, games crashing, distorted audio and so on.
Since both my brother and i had AM4 motherboards but he had a good quality board, i tried connecting everything on his and it all worked perfectly fine, so i concluded it was the board itself going bad. At the time the new CPUs were out and i was no longer broke so instead of looking to fix it i just got a 7700X and a new board and forgot about it.