[SOLVED] BSOD Video_Tdr_Error nvlddmkm.sys

[Whaddap]

Hi, on my Windows 10 System, i sometimes get a crash caused by nvlddmkm.sys
It is a Nvidia GeForce GTX 1050 Card.
Already disabled the nvidia device, uninstalled the driver, verified the nvlddmkm.sys file got deleted, downloaded the latest nvidia installer and reinstalled it. No change.
Windows is up to date.
Dumpfile analysis with WhoCrashed did not reveal much:

On Wed 30/10/2019 19:12:43 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\103019-8812-01.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF806490D4AE0)
Bugcheck code: 0x116 (0xFFFFD28C0CBC8050, 0xFFFFF806490D4AE0, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 440.97
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 440.97
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 440.97 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

Ideas/Suggestions? 🙂

 

[PC Tailor]

Please post your entire system specification including PSU make and model.

The Video TDR Error effectively means that the GPU hung, and when the driver was attempted to be reset, it timed out. Usually when it doesn't time out, you get the "Display driver stopped responding and has recovered. " message.

• Have you tried reverting back to the previous NVIDIA driver?
• Are you running any overclock at all?
• What is your PSU make and model?
• Have you monitored GPU temps under load?
• When are the BSOD usually occuring? Only in games for example?

 

[Whaddap]

Never had the driver stopped responding message, only the BSOD above.

Most often the BSOD occurs after booting up, in the early minutes of usage. No special application running, casual stuff like chrome browser.
Sometimes but rarely at windows logon screen.

There is no known (to me) good driver version

Its a HP All in One machine with a HP TPC-AA501 external power supply.

GPU Temps not monitored but i did run the FurMark Stresstest (for about 10 minutes only though) without issue. Temp raised to 75° max.

 

[cherry blossoms]

TPC-AA501 = 180W power supply.

All in ones can often cover a variety of models with wildly varying hardware, as well as hardware specs that can change on a year by year and model number by model number basis. This doesnt cover customization options either.

As PC Tailor indicated, specifying your exact hardware could be helpful.

 

[Colif]

Already disabled the nvidia device, uninstalled the driver, verified the nvlddmkm.sys file got deleted, downloaded the latest nvidia installer and reinstalled it. No change.

Do it again but instead of using latest Nvidia drivers, run windows update and let windows find drivers for GPU. I could be wrong but i seen latest drivers mess with 10 series cards.

 

[Whaddap]

No Overclocking done by me. system info output:


OS Name: Microsoft Windows 10 Home
OS Version: 10.0.18362 N/A Build 18362
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Product ID: 00325-81281-71001-AAOEM
Original Install Date: 03/09/2019, 21:18:50
System Boot Time: 30/10/2019, 21:49:52
System Manufacturer: HP
System Model: HP Pavilion All-in-One 27-xa0xxx
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 158 Stepping 10 GenuineIntel ~2400 Mhz
BIOS Version: AMI F.17, 26/06/2019
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
Total Physical Memory: 16.191 MB
Available Physical Memory: 11.648 MB
Virtual Memory: Max Size: 24.127 MB
Virtual Memory: Available: 18.192 MB
Virtual Memory: In Use: 5.935 MB
Page File Location(s): C:\pagefile.sys
Hotfix(s): 10 Hotfix(s) Installed.
[01]: KB4519573
[02]: KB4503308
[03]: KB4515383
[04]: KB4515530
[05]: KB4516115
[06]: KB4521863
[07]: KB4523786
[08]: KB4525419
[09]: KB4501374
[10]: KB4522355
Network Card(s): 5 NIC(s) Installed.
[01]: Realtek RTL8822BE 802.11ac PCIe Adapter
Connection Name: WiFi
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.115
[02]: fe80::6829:440b:ec46:cb48
[02]: Realtek PCIe GbE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[04]: VMware Virtual Ethernet Adapter for VMnet1
Connection Name: VMware Network Adapter VMnet1
DHCP Enabled: No
IP address(es)
[01]: 192.168.233.1
[02]: fe80::98bb:b3d3:16d3:eb50
[05]: VMware Virtual Ethernet Adapter for VMnet8
Connection Name: VMware Network Adapter VMnet8
DHCP Enabled: No
IP address(es)
[01]: 192.168.139.1
[02]: fe80::581a:4c21:c3a:ff3b
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

will try the nvidia uninstall and windows update driver install now

 

[Whaddap]

there is actually nvidia driver 441.08 available now, i will try that one quickly

 

[Whaddap]

crashfree from thursday evening to sunday morning, then one bsod in the first 1-3 minutes after pc powerup and logon.

uninstalled the device in device manager, checked delete driver, confirmed the dll is gone, uninstalling all nvidia software, installing via windows update now. its pulling a version from 25-05-2018 🙂) lets see

 

[Whaddap]

crashfree from monday to 15 minutes ago on the 2018 driver pulled by windows update. same error/bsod 15 min ago.

further ideas?

can upload one of the crashdumps if it helps

 

[Colif]

Dump files might help.

I would suggest testing GPU in another PC but then I looked at your model, not sure if you could remove it if you wanted to?

https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=4YQ93AA&opt=&sel=DTP

have you run the HP Support Assistant app? https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

[Whaddap]

the support assistant wants to pull driver version 24.21.13.9875, that should also be a 2018 version
installing it now

latest dumpfile should be available here https://filebin.net/8exfj1fmmwhmqn5a/110919-8890-01.dmp?t=coetvo3v

 

[Colif]

I will ask @gardenman to convert them as I am not sure if PC around or not. Last time I said that he posted soon after so maybe.

 

[Whaddap]

and gpu swap to another machine is sadly not possible, both for the inability to remove the gpu and the lack of another machine to put it in 🙂)

 

[Colif]

well, PC built into monitor, thats always going to make it difficult. You can't even choose to run monitor off Intel HD graphics since its built into monitor...

Does PC still have a warranty? Have you tried running PC off a linux Live USB to see if linux gets any display errors. Just wondering if its a windows driver problem or hardware. If LInux also had errors we could say its hardware.

Does the PC have diagnostics software? I can't seem to find their driver download site for model.

 

[Whaddap]

has warranty, can even get hp on the case, they are just not very competent judging from a previous case with them (see my previous thread 🙂) after 2 failed repair attempts i almost sued them about getting a replacement machine.. this is the replacement machine lol. its working much better than the first one, to be positive).

from what i understand, nvidia has a generic driver installer for a wide range of models, covering this one

 

[Colif]

Its always possible a clean install of windows could fix it.

Wait and see what dump files show, but we can already guess what cause is. the Nvidia drivers. Seems rest of drivers must be okay since support assistant only pointed at GPU drivers.

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/wfVV.html

File information:	110919-8890-01.dmp (Nov 9 2019 - 07:38:31)
Bugcheck:	VIDEO_TDR_ERROR (116)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 04 Min(s), and 21 Sec(s)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

not often i see a dump scream Nvidia drivers so loudly. But we knew that, I take it the intel HD drivers installed so that you got some picture while nvidia ones disabled.

Gardenmans script about Nvidia is likely auto. As you tried some of that already

Try ubuntu live USB like I suggested, we see if its hardware or software. https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-windows#0

 

[Colif]

Solution, your welcome "https://answers.microsoft.com/es-es/windows/forum/games_windows_10/solución-el-controlador-de-pantalla-dejó/c2f1eb8c-f0c5-4d11-bdd6-b2cbe466453b?tm=1574696060739" Engipi

Be careful if all your answers are the same, you could be marked as a spammer. Although Microsoft links are probably counted as safe. Shame the page needs to be translated as well.

 

[onespeedbiker]

You might want to try the Nvidia driver from HP https://support.hp.com/us-en/driver...27-b200-all-in-one-desktop-pc-series/19390539 I guessed at your model, but it's a good bet HP uses the same driver GeForce GTX 1050 driver with most computers with the same card.